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4,238 Reviews of Jim Butler Chevrolet - Service Center
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January 02, 2020
The people are very nice and friendly. They did a frist time check up and the oil change and rotation on the tires. But they didnt check the air pressure they where low. Other then that was They did a frist time check up and the oil change and rotation on the tires. But they didnt check the air pressure they where low. Other then that was good. More
by brenda.sexton89
Verified CustomerEmployees Worked With
Other Employees :
Mike Kinney , Alex Cox, John Zensen, Melissa Perez, Mike Johnson, Stacey Thornton, Jr.
December 31, 2019
Rattle in dash I sit outside the big door for 20 minutes. Many employees walked by and looked at me without offering assistance. Finally a guy told me to pull up and I sit outside the big door for 20 minutes. Many employees walked by and looked at me without offering assistance. Finally a guy told me to pull up and the door opened automatically. There was a customer in front of me inside, and I was waiting for them to move. When I pulled in, the same guy who looked at me sitting outside several times walked up and pointed me to the rental counter . When I was there before some one met me outside and informed me of what to do next. Feel like I am being herded like cattle when I pull up there. The rental process and vehicle was awesome. Just a bit aggravating after a 45 minute trip one way. As for the rattle in the dash, it is not repaired . The rattle still exists. I think I have located the issue though. I will contact the service department when I schedule my next service with my discovery. More
by timmyholland10
Employees Worked With
Was not there long enough to get a name
December 31, 2019
Great customer service. I can in for an oil change and tire rotation. It had other recommended service. Total repairs would be about 3 hours. They gave me a rental even thoug I can in for an oil change and tire rotation. It had other recommended service. Total repairs would be about 3 hours. They gave me a rental even though I was out of warranty. I had to finish Christmas shopping. More
by tosterwisch
December 30, 2019
Jim Butler is the best dealership around I live I Illinois and travel to Jim Butler for all of my service needs, there is just not a dealership around that is better. I have been going there I live I Illinois and travel to Jim Butler for all of my service needs, there is just not a dealership around that is better. I have been going there for years and will continue to do so. More
by carlkeef
December 30, 2019
They take good care of my car They always take good care of my car, whether it is an oil change or checking out a possible warranty issue. They email a report afterwards, so I have They always take good care of my car, whether it is an oil change or checking out a possible warranty issue. They email a report afterwards, so I have a record of what was done. More
by tracy.nolan
Employees Worked With
Kayla Merrick
December 26, 2019
Wait time I had to wait 3 hours for an oil change and tire rotation. which is RIDICULOUS. I had made an appointment so I wouldn't have to wait so long. The la I had to wait 3 hours for an oil change and tire rotation. which is RIDICULOUS. I had made an appointment so I wouldn't have to wait so long. The last time it was a 2 hour wait. More
by crump.shirley
Employees Worked With
Other Employees :
I do not remember what the person's name was who I worked with however they were fine
December 26, 2019
Service Work Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make d Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make dinner. Lovely experience More
by jimholdenried
Employees Worked With
Other Employees :
Matt the service technician , John Zensen, Mike Johnson
December 24, 2019
Scheduled maintenance and inspection They are friendly and keeps you informed of the work that is being done. They let me know what the damage consisted of and the cost. They are friendly and keeps you informed of the work that is being done. They let me know what the damage consisted of and the cost. More
by lucaspat
Employees Worked With
Mike Johnson
December 24, 2019
Great service Service is courteous and thoughtful. I didn’t have to wait; I arrived on time for my appointment and got right in. The waiting area is very clean and Service is courteous and thoughtful. I didn’t have to wait; I arrived on time for my appointment and got right in. The waiting area is very clean and comfortable. Charging stations are provided for electronic devices. More
by PMKELSEY
Employees Worked With
Although I don’t remember names, everyone was very nice.
December 24, 2019
Felt pushed off Pull right into the service garage and 2 service members were talking to each other while one other service member was checking people in! There was 4 Pull right into the service garage and 2 service members were talking to each other while one other service member was checking people in! There was 4 of us waiting to be checked in! Had a few questions about my new vehicle and felt like the service advisor had other things to do rather than answer my questions or have my issues looked at by a professional! More
by bzish73
Employees Worked With
Greg Gibbons
