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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,238 Reviews

4,238 Reviews of Jim Butler Chevrolet - Service Center

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January 11, 2020

service Service department was able to get me in at the last minute, always friendly, get the job done. always let me know what services I need. More

by CECE1554.SV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Gibbons, Robert Mason
Jan 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

January 11, 2020

This dealership is managed by arrogant, uncaring individuals who do not deserve your business. The service manager has anger management issues and is sexist. Apparently no one has any customer servi More

by JO.GAPSCH
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Jan 13, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Jo. We're sorry to hear about your frustrations and dissatisfaction. We have spoken with the Service Manager and the owner of the company has been made aware of your feedback. We have attempted to reach out to resolve this issue and we truly care about you and your business. We understand that you no longer wish to work with us, and while we wish that wasn't the case, we wish you safe travels and a happy new year.

January 10, 2020

Treated me like Royalty I just can't say enough good words about how I was treated at the service center, even though they were extremely busy. They were great !!! More

by ketcherside_brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jan 10, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 10, 2020

Very good had no problem with them at all not a very long wait people was very friendly to us we would recmend them to family More

by terrybanderman
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

January 10, 2020

Received text from Kayla when returned text to go ahead with filter change informed that you don’t get text messages I didn’t understand More

by streewpcs
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention, Mr. Street! We'll make sure to look in to it and see what the problem is. Thank you for your business & see you next time!

January 10, 2020

Don’t know why I am asked to write another review. I guess they think eventually I will just decide to lie and leave a good review but that’s not going to happen. Sales team is awesome but the service More

by donttreadonme82
Recommend Dealer
No
Employees Worked With
Joe Anatra
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. The surveys are sent out automatically, regardless of prior responses. You are of course welcome to delete the surveys and not respond if they are an inconvenience to you.

Jan 10, 2020 -

donttreadonme82 responded

Well 3 reviews and two of them are on this same site. This is after I have said do not email me anymore. Our business is over and I will not be back so take me off your email list.

Jan 10, 2020 -

Jim Butler Chevrolet responded

Your email has already been removed. The surveys are sent based on information that is on file at the time of service. Please disregard any future surveys.

January 09, 2020

After making three trips for warranty work, the service department came through for my new truck. So far, all is working well. Keep it up. More

by M
Recommend Dealer
Yes
Employees Worked With
None listed.
Jan 09, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

January 09, 2020

Absolutely Perfect This dealership is very organized and very professional, that's way we drive a few extra miles from our location to receive a little better service. More

by EddieJWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug (service dept)
Jan 09, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

January 08, 2020

Quick and easy The making of an appointment is quick and easy. The service tech are friendly and always helpful. Service is completed within the timeline given. G More

by taburckhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 08, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

January 08, 2020

I’ve had a repeat issue with the used vehicle I purchased from Jim Butler Chevrolet, I do commute a long way to the dealership, but some issues take time to resolve. Every time I go back, I’m met with the sa More

by cdlee
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wucher
Jan 08, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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