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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,238 Reviews
Call Service Center (636) 349-3222

4,238 Reviews of Jim Butler Chevrolet - Service Center

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January 15, 2020

Thanks for your work one thing is you rotated tires now the censer on the front driver side is not working will bring back to see what problem it is More

by joeehrenreich
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 15, 2020 -

Jim Butler Chevrolet responded

Thank you for your business and your feedback, Joe! We're sorry to hear about the tire sensor and we would be happy to take a look for you! We hope your future visits with us are perfect!

January 15, 2020

They were grate all was good just took a little to long but in all it was really good thank you and we are out More

by hicks.david50
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
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Jan 15, 2020 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again!

January 15, 2020

Vehicle was not ready when promised and this was second time in a row this happened. Vehicle was getting emissions test and machine went down while on my vehicle and all parameters were erased from my com More

by mike.kidd01
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us, Mike. We understand your frustration and we can assure you that we were very frustrated too. The system that is required for the state inspection went down halfway through the inspection, which caused data to be erased in your system temporarily. Unfortunately, this is outside of our control. We had to drive the vehicle additional mileage to get the computer in your vehicle to reboot and remember the data, which did take additional time on how long we had your vehicle. We have since gotten the emissions system fixed and we hope any future visits are much more positive and without hiccups.

January 14, 2020

This service department is awful dropped off our car on Thursday and it wasn’t even looked at until Tuesday. Several bad experiences with service More

by AANDERSONDM6128
Recommend Dealer
No
Employees Worked With
Don’t remember names
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Jan 14, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're very sorry to hear that you were unhappy with your visit with us. We do understand that it can be frustrating to wait for work to start on your vehicle. With your most recent visit when you dropped off on 1/2/20, we were very busy with the recent holidays which did cause some of a delay. This was largely due to customers getting work done without an appointment, but we do understand that circumstance isn't your problem. Compounding on the busy time we were experiencing, we wanted to make sure we had a Journeyman Technician working on your vehicle that was specifically trained and specialized in the problems that you were experiencing. This is truly in your best interest and we schedule this way because we want to make sure the vehicle is completely safe and in top running condition for you and your family. We hope your future visits with us are more pleasant and faster. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

January 14, 2020

Why go anywhere else? This is the place you go for your GM repairs. I have the best service team I have ever worked with helping me every time I need help. Even routine s More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

January 14, 2020

Jim Butler Chevrolet is always courteous and helpful they are quick to respond to any questions or concerns I might have. I have not had any problems with my vehicles. More

by johnmcdale
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
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Jan 14, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

January 13, 2020

Quick and friendly! Missed my appointment but they were able to get me without an appointment. Thanks great job. see you all next time. thanks More

by beatonkris
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

January 13, 2020

great-very cordial and prompt as usual-great service and expert advice fair price recommendation and sincere interest in my car functioning properly. I have never experience anythi More

by billbenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug in service
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Jan 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

January 13, 2020

My service representative, Bill, was awesome! From the time I came in untill I left, I was treated with the upmost respect! Next time I come in I will ask for Bill or Kim as they are both so welcoming and More

by number20racefan
Recommend Dealer
Yes
Employees Worked With
BILL
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Jan 13, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 13, 2020

Love this place They treat you like a real person and not just a “customer”. They visit with you and make sure everything is okay. Love these folks! More

by Kjluvs2fish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

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