Jim Butler Chevrolet - Service Center

Persistent Transmission Problem The folks at Jim Butler Chevrolet are generally good to work with. The only exception is a persistent transmission problem they have not been able to The folks at Jim Butler Chevrolet are generally good to work with. The only exception is a persistent transmission problem they have not been able to fix. On cold days, my Silverado revs and jolts into first gear. It’s jarring to the point that you’d think you were rear ended. I’m hoping they can figure something out before the transmission is ruined. More

They where able to fix my issue in less time than expected. The service was exactly what it should have been. I would expect nothing less from your quality dealership. expected. The service was exactly what it should have been. I would expect nothing less from your quality dealership. More

OIL CHANGE & RECALL BROUGHT IN MY WIFE'S 2019 EQUINOX THAT SHE PURCHASED FROM JOE ANATRA FOR THE FIRST OIL CHANGE. WHEN I MADE THE APPOINTMENT THEY ORDERED A RECAL BROUGHT IN MY WIFE'S 2019 EQUINOX THAT SHE PURCHASED FROM JOE ANATRA FOR THE FIRST OIL CHANGE. WHEN I MADE THE APPOINTMENT THEY ORDERED A RECALL PART. KIM HAUSMANN SAID THE PART CAME IN. SO HAD EVERYTHING TAKEN CARE IN ONE VISIT. GREAT FRIENDLY SERVICE. More

Great customer service. Everyone was very engaging and asked if I needed anything or had any questions. Got me In and out in a timely manner. asked if I needed anything or had any questions. Got me In and out in a timely manner. More

Mike was great at keeping me informed on what was going on at all times and making sure I was able to get to and from work with a rental. My car is driving much better now. on at all times and making sure I was able to get to and from work with a rental. My car is driving much better now. More

A model of efficiency I appreciate how they are always are professional, quick, and easy to deal with. Price was cheaper than originally quoted. I had tasty donuts and co I appreciate how they are always are professional, quick, and easy to deal with. Price was cheaper than originally quoted. I had tasty donuts and coffee while I waited. More

I just had my car serviced at Jim Butler Chevrolet. The service was quick & convenient. Everyone was professional & courteous. I will visit Jim Butler Chevrolet for all my vehicle needs. service was quick & convenient. Everyone was professional & courteous. I will visit Jim Butler Chevrolet for all my vehicle needs. More

Appt made for noise at front passenger tire. Kept my car for 5 days. Bought 2 new tires and new brakes. What took so long? for 5 days. Bought 2 new tires and new brakes. What took so long? More

Long day Came in to have front brakes check as they were making noise. Rear brakes were changed at last oil change and told front were good. Mike, service ad Came in to have front brakes check as they were making noise. Rear brakes were changed at last oil change and told front were good. Mike, service advisor states mechanic recommends front brakes and rotors. ok, but why did they go bad since last oil change. Parts were not in and had to order - said it would be an hour. 2 hours later truck still in lot. Finally truck in and parts swapped out. Drove 1 block and noise is still present. Returned - Mike surprised and got the mechanic to take a drive with me. Drove straight out of dealership and applied brakes lightly - boom, he hears noise. Mechanic states that wasn't the noise he hear which was squealing noise. Back to service desk - Mechanic took truck and greased up parts. Not sure how long it would take and I've been there most of the day. Had other things to do and Mike was nice enough to provide me with a courtesy car. Mike called me that afternoon - brakes fixed. Saturday I came in at opening, got truck and on my way. Drove all day and noise started to come back by afternoon. Spoke with Mike on Monday and told him I would monitor it. End result, I have another appointment set for Feb 1st since noise has returned. Feb 1st was first available time we could get together as I didn't want to take another vacation day. Would have been nice if the mechanic had got with me during his test drive to have me ride along or drive so he knew the problem at first. I've been coming to Butler since I purchased my vehicle from there. I drive in from Maryland Heights so it's not a quick trip. Being a dealership my expectations are for parts to be available (especially brake pads/rotors) and for a high level of knowledge in regards to issues. Will say that Kim also knows me and was very nice to ask if I need any assistance while waiting throughout the day. I was pleasantly surprised and grateful for the offer of the vehicle! More

Everyone is nice and helpful the building is very clean coffee and donuts in the waiting room is terrific everyone one I see is very busy coffee and donuts in the waiting room is terrific everyone one I see is very busy More