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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,238 Reviews
Call Service Center (636) 349-3222

4,238 Reviews of Jim Butler Chevrolet - Service Center

Sort by
September 13, 2024

Wait time great. Clean waiting area. Thanks for the. Coffee or tea or water.clean restroom too. More

by pat.gang19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 13, 2024

I had no issues at all everything went very well staff was very helpful also More

by sbanderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 13, 2024

Brought my car in for a recall repair. Was not told that my car would be kept for more than a day let alone a week. The correspondence was extremely poor to say the least. Any conversati More

by tttstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 13, 2024

Dropped SUV off for engine service, service center had the SUV for a week. Engine Service light is currently still on with the same issues after said to be corrected. More

by THOMASMWELBY
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Please refer to your repair order where it states that the first course of action has been taken. We test drove the vehicle for 20 miles and the light didn't come back on. If the light is back on and you wish for us to look further into it, please reach out to our service manager directly at 314-274-1687.

September 13, 2024

Not happy with my purchase with Jim butler. It has been to the service center twice and I'll be calling again for the same issues. Brian just says what you want to hear to get you to buy a car. More

by amikel1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 13, 2024

They put parts in that were not necessary. Poorest bunch ever. Will not come back. Had to bring truck in twice. I live 50 miles away from dealer. More

by kesterscott15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 12, 2024

My car was there for a week when it should’ve only been there 3 More

by stburt323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 10, 2024

Good friendly service, and an easy experience. Clean comfortable waiting area as well. Better then most. More

by forever_young74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 09, 2024

Don't know KimBrian Ries helped me the most Finance was just protocol. We paid cash. Finance guy was great More

by jimb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

September 09, 2024

Watch out for unnecessary updates. Didn't complete all requested service or update Carfax records history More

by bubba9004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember her name
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Sep 13, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

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