Jim Butler Chevrolet - Service Center

I'm just done with this business. I bought a brand new car from you all less than 2 years ago. Less than 2 months I had the heat go out in the car. I called and she said it would be 7 I bought a brand new car from you all less than 2 years ago. Less than 2 months I had the heat go out in the car. I called and she said it would be 7 to 10 days. To get my car in. I bought my car brand new ordered from Kansas City from your lot. I shouldn't have my heat go out. Then have to wait 7 to 10 days in November to have heat in my car. My car was 2 months old at the time. now almost 2 years in I have my shift to park go out. Which is a mistake, That is a GM problem when they are making the vehicles. Not something I did. Again just like the first issue i had to have a diagnostic charge on this one I had to do the same to replace the shift to park issue which was almost $700. I feel I should not have had to pay for issues with a vehicle brand new less than two years old. Your company has been nothing but horrible for after purchase care. Once you make the deal, you don't care what happens to the vehicle or the people that you're selling them to. I came in and because I was 1008 miles over what the warranty said. I had to pay for all of this. Not to mention three days out of work. Because I use my car for work what I received when I came in woman behind the counter. Her name is Kayla Merrit , she said that's a GM problem not our problem. Do you want to pay for it and proceed or not. She was not helpful. She was not compliant. She was not sorry she was nothing but a rude person. So after spending $30,000 almost with you guys and having to go through all of this , then that is who I came in and had to deal with as well. I feel like this is ridiculous and you guys should be reliable for what you're selling on your lot. I wasn't even contacted the entire day on what was going on with my car until I called three times. I told them I did not want to deal with Kayla again and sure enough she was the one I had. Probably why I didn't hear anything till the next day. in her text, she message me twice and then called me a totally different person. No respect, not even knowing your customers name. Just a lack of a person being in the wrong position is what this is. Now in three months, I am wanting a brand new Chevy Silverado and do you think I'm even gonna think twice about coming to you all for it. It's one thing for me to have to fix stuff that I shouldn't because of a faulty car that you sold me. Then have to deal with a rude lady who even the supervisor said she can be "spicy. That's not how you do business and that's not how you keep customers. So now when I buy my $60,000 truck this year it won't be from you! I can promise you after how she treated me and I have been done. I will make sure everybody in this town knows about these vehicles and the issues with them and exactly how you get treated for having this issue. This way nobody else buying these Older model vehicles in November when you're trying to push them out will be stuck with no warranty having to pay for a "GM issue. She said it's ridiculous how many have been in with this issue coming from your own lot. But yet you're still selling them and not helping your customers after the fact. Jim Butler I'm old school and I believe you do business with honesty and respect. I wanted to find a good dealership to deal with in St. Louis since I moved here and I can tell you this..you were not the one for me and good luck to anybody else that has to deal with you because I'm done. More

Arrived at the facility and was promptly greeted. The service team was on top of what I needed and quickly completed it. No issues. Excellent The service team was on top of what I needed and quickly completed it. No issues. Excellent More

Smooth and fast. They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! More

Been a loyal customer for years with little to no issues. Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent so buyer beware. More

didnot meet the standards of years passed i have taken the truck there for 10 years the truck there for 10 years More

GREAT service, very fast & VERY Deaf friendly service, too. THUMB UP!!! Thank You Very Much! too. THUMB UP!!! Thank You Very Much! More

Very nice place to deal with employees are friendly people I will refer peoples to buy a car people I will refer peoples to buy a car More

they gave me the deal I asked for. I was very happy. Two of my friends went there and bought vehicles. I was very happy. Two of my friends went there and bought vehicles. More

Pleasant to deal with! Prompt and on schedule from time stated to me. Great service Prompt and on schedule from time stated to me. Great service More

The facility was clean. Everyone was very professional. My vehicle was serviced in a timely manner. I had my tires rotated and the next day I had a tire sensor come on. I Everyone was very professional. My vehicle was serviced in a timely manner. I had my tires rotated and the next day I had a tire sensor come on. I guess I need to bring it back and have it serviced. More