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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,007 Reviews
Call Service Center (636) 349-3222

4,007 Reviews of Jim Butler Chevrolet - Service Center

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April 05, 2024

Everything was on time and went well. No complaints! Everyone was nice and very professional! More

by kjsdad717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Apr 09, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 05, 2024

Prompt, efficient, knowledgeable, friendly they do a great job and do what they say they are going to do More

by jim.mcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Apr 09, 2024 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 04, 2024

Communication was lacking and repair took several days longer than stated. I will not be using this repair center again. More

by ttarr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your honest feedback. We apologize that your experience did not live up to your expectations. We would like the opportunity to further discuss your experience and concerns. If you wish to further discuss, please reach out to our service manager directly at 314-274-1684.

April 02, 2024

Dale was so diligent at helping us straight out some confusion. I appreciate his effort going above and beyond! More

by crystalpe12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALE
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Apr 04, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 01, 2024

Great experience, Wyatt in the service department provided excellent customer service. He called me with updates during my service and the truck was ready exactly when he promised. His estimate on th More

by gregwenzel
Recommend Dealer
Yes
Employees Worked With
Wyatt Alley
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Apr 04, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 01, 2024

Tyler Lang my salesmen was the total package for his wise help an great personality More

by debrawibbenmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lang
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Apr 04, 2024 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2024

Made an appointment for oil change but still took over 2 hours to get finished up. I know some things are estimates but with an appointment I hoprd to be a bit more timely. More

by themueller3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
Report | Print
Apr 04, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your appointment time was not properly explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician. We normally quote 90 mins to 2 hours for oil changes. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

March 30, 2024

Efficient, orgqnized, expert customer service. None better. Must remember, the dealer is always the best place for routine maintenence and repairs. More

by elfieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 29, 2024

Everyone at the dealership was friendly and helpful. We had a great experience at Jim Butler! More

by katiekoch1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 29, 2024

Our used car had several issues when it was towed to this facility They ended up having the car for three weeks before all issues were resolved Our temporary plates expired and we didn’t get the title in More

by ss67fastback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
L A/salesman. Chuck/service Crestwood
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Apr 03, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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