Jim Butler Chevrolet - Service Center

Always a great experience with acknowledgeable staff and co- workers. Very honest and dependable staff. Kim is the BEST!! co- workers. Very honest and dependable staff. Kim is the BEST!! More

Had $1400 in scheduled and recommended maintenance completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto 4x4 is no longer working. I have called multiple times and had to leave so many messages for each issue just to get them resolved. I am still waiting on a loaner to be able to have my 4x4 looked at. I'm concerned this is causing long term damage to my transfer case and differentials since they were all serviced together. I have lost all faith in the service department at Jim Butler. It's clear the technician made mistakes, but this should be resolved in a timely manner. And I should not have to make multiple calls over multiple days to get updates and to get this corrected. I am very disappointed in the length of time it takes to get calls back from Dalton. I just want my truck to be in the same or better condition than it was when I took it in for service. Left a message for Service Manager Chuck on 8.20 and didn't receive a call back. Called and left another message on 8.21. I can't understand why I am not able to get a response to correct this problem. I dropped the truck off for service in Auto 4x4 and it no longer works since I had service performed. More

Great service from everyone especially our salesman, Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! More

Always great service never disappointed. I was glad to be able to use my reward points on this last service. I was glad to be able to use my reward points on this last service. More

So helpful to us when our car broke down on a cross country trip. Personnel went above expectations. country trip. Personnel went above expectations. More

I only went to Jim butler to get an oil change. They were very fast and really nice. They were very fast and really nice. More

Mr car was under warranty when they made my appointment, it was 4 days out of warranty when they got it in. I was expected to pay! I won't go to this dealer again it was 4 days out of warranty when they got it in. I was expected to pay! I won't go to this dealer again More

We took my daughters car in for a tune up and was charged 1400 before they car was even checked by a mechanic. Fast forward right after picking it up a check engine light came on that originally wasn’t on, I 1400 before they car was even checked by a mechanic. Fast forward right after picking it up a check engine light came on that originally wasn’t on, I called and spoke with a manager he told us to bring it back and we would have no charge for a rental. Car was dropped off, rental car received. Two days later they call and her car is ready to be picked up. My daughter drops off rental, shortly after they call saying she owes 160 for a scuff on the rim of the rental. The issue with this is -1 - she lives in a home with a carport and nothing to scuff a wheel, and she worked all weekend at a hospital and parked in the garage, again no curbs. She paid the additional money to just be finished with these people. Never again will I use Jim Butler. Side note - the office girls were always friendly More

Service is always good. When I get my car back it always has oil inside. Super annoying and hard to clean off. When I get my car back it always has oil inside. Super annoying and hard to clean off. More

Truck I purchased is still not repaired have to bring it back again, a you believe it ? back again, a you believe it ? More