Jim Butler Chevrolet - Service Center

My truck sat on there lot for three days and they did absolutely nothing to fix the problem absolutely nothing to fix the problem More

Was SHOCKED they got the car done a day earlier. I went the day before (around 2:30pm) to drop off the car for service and recall work to be done the next day while I was working. We got a call an h I went the day before (around 2:30pm) to drop off the car for service and recall work to be done the next day while I was working. We got a call an hour and a half later and EVERTHING had been completed and we could pick it up that day, I was very surprised. It was nice that we didn't have to take an extra vehicle to work the next day. Plus I got to sleep while my wife drove us to work the next day lol More

I scheduled an appointment, came early, and ended up waiting for 2 hours - this was only for an oil change. I was given a point person text/communication line, and when I decided to use it to ask ‘how waiting for 2 hours - this was only for an oil change. I was given a point person text/communication line, and when I decided to use it to ask ‘how long is this expected to be’ - I never received a response - this person was in the building and checked me in. When I went looking for my ‘person’ he was not at his desk, so I’m guessing he was at lunch? The whole time?? and no one else has any responsibility to pick up on customer inquiries during that?? This was poor ‘service’. There was absolutely no management of expectations for me on how long this was going to be - I did say it was my first time at this location, so that should have been a clue to anyone who might have been on point to inform me I should settle in and take a long nap or something. Also when you give a contact number to a client so they can connect with any questions, someone should actually be on the other end to do that when a question arises. As far as the oil change goes, hopefully that was done to satisfaction - all I know in that situation is I had a little sticker on my window when I rolled in with 2 green x’s for tires and battery and 1 yellow x for brakes,… when I left there was a new sticker with only 2 green x’s only this time for tires and Brakes - So I’m not certain what’s up with that… was my battery not checked? Did this visit produce a better brake situation by some miracle? (or were the brakes in good shape at the previous oil change and that tech got it wrong??) When there is literally NO Communication about such things it leaves the customer to wonder. The 3 rating is generous - please review this with your staff. Because this appointment took soooo long I wrongly assumed that my car was being cleaned too - before anyone jumps at that, this is a service that other dealerships provide to clients who use their service center, and I have personally experienced in the past, along with really good communication about issues (BMW, Mini Cooper, Toyota). I suggest someone over there get a clue about what ‘Customer SERVICE’ actually is and maybe do that. More

Good explanation of work needed, and you are kept up to date as to what is going on during the service. date as to what is going on during the service. More

I have been using Jim Butler Chevy for service since the 90s when they were on Watson. This last visit was to fix some damaged caused when replacing my battery a month ago. They took care of me and made 90s when they were on Watson. This last visit was to fix some damaged caused when replacing my battery a month ago. They took care of me and made the process seamless and easy. Service staff is very friendly. More

This dear was a little out of my way but so far great to deal with the service writer Kim was very professional and very helpful with other concerns I had with truck deal with the service writer Kim was very professional and very helpful with other concerns I had with truck More

The department personnel are great. The problem is still happening though. They do try and get the issue resolved. The problem is still happening though. They do try and get the issue resolved. More

Was able to make appt in timely manner. Service was completely quickly even though I left my vehicle there. Service was completely quickly even though I left my vehicle there. More

Good service. Friendly people. Clean waiting room and always keeping us updated on our vehicle Friendly people. Clean waiting room and always keeping us updated on our vehicle More

On time an very knowledgeable. A a a a a a a a a a A a a a a a a a a a More