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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,166 Reviews
Call Service Center (636) 349-3222

4,166 Reviews of Jim Butler Chevrolet - Service Center

Sort by
September 17, 2024

car wasn’t fixed when picked up, only went 5 miles engine light on again More

by jeffweggenmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
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Sep 21, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If you haven't done so already, please reach out to our service manager directly at 314-274-1687 so we can discuss solutions.

September 17, 2024

Service appointment was easy to schedule and wait time was fair. Overall, it was a great experience. More

by Bigbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 16, 2024

I waited 3 hours for a scheduled oil change. I was also asked about selling the car I bought 2 months ago before I even made it to the dealership. More

by SAM.R.KRUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 16, 2024

Took truck in for faulty fuel pump tgey had truck two weeks ran fine for two weeks same problem looked under hood found screw driver laying on top of engine!!!! More

by vincentfilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for leaving us this feedback. We hate to hear that this happened. I will be sure to speak with the service manager regarding your concerns. We would like to learn more about this, please reach out to our service manager directly at 314-274-1687.

September 15, 2024

My service appointments get schedule in a timely manner. My advisor, Dalton, is very knowledgeable about vehicles. He keeps me updated while my car is in service and what services my car will or may need to More

by kileyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Report | Print
Sep 20, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 14, 2024

Slow and uncommunicative like survey rather tiresome. I am too old to sit for a long time for a task that is routine and usually take 45 minutes. More

by jeo
Recommend Dealer
No
Employees Worked With
Nope nonamecalling
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Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 14, 2024

I’ve went here ever since I bought this car. I’ve had some obstacles for sure. This last time I stopped in after my service, & apparently Service Advisor unavailable, young lady came up & took m More

by karenm…
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley(111)
Report | Print
Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that no one has called you back yet. Please reach out to our service manager directly at 314-274-1687 so that you can express your concerns.

Sep 23, 2024 -

karenm… responded

I Received a ph. Call from “someone”at Jim Butler, after two weeks. (I feel it was an advisor/manager.) The Name said was so “low “ I could not hear!! I have No Problem w/hearing. I stressed the “Wrong Mileage was put on my “Servicing Paperwork”,,& explained why this goes further than the “Shop” to be a problem for me!,,(I just heard an o.k.,,,IS IT GOING TO BE CHANGED? ),,,?….Spoke to him about, There’s problem with cooling fan not coming on,,(One-reason I brought in!!!) He said if not getting Hot, I’m ok…We spoke more on issue!! I’d like auto to work like it did!!! Was told I’d have to make another appt. & their behind 24-48hrs…(well that’s why I needed it done when I came in AUGUST!!!! (Being SENIOR OF AGE,,& being taught well),,This is not right—NEITHER IS MY AIR VALVE STEM CAPS, not mine& barely on!!! When I left the service garage!!! & lost one!!! That I didn’t get to mention on phone….

September 13, 2024

Wait time great. Clean waiting area. Thanks for the. Coffee or tea or water.clean restroom too. More

by pat.gang19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 13, 2024

I had no issues at all everything went very well staff was very helpful also More

by sbanderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 13, 2024

They put parts in that were not necessary. Poorest bunch ever. Will not come back. Had to bring truck in twice. I live 50 miles away from dealer. More

by kesterscott15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

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