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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

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February 23, 2022

Took my 2011 grand Sport vette in for fluid leak Butler kept car for five days. Told me I had leak in radiator. Refused to replace it because it is after market high performance They could sell me the V More

by byrleb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know.
Feb 23, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback and for bringing this to our attention. We apologize that your visit didn't live up to your expectations. I have spoken with the service manager and your service advisor. Someone one from the service department will be reaching out to you today or tomorrow. If you have further questions or concerns, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2022

Sales staff was great,Price was good. But service dept.NOT SO! $78,000.Thaoe Premier had vibration.They balanced tires.Still vibration they then road balanced and still vibration.They ag More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If your vehicle is still vibrating please bring it back as that may be a safety concern. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2022

Team was ready to receive me on time completed work in the time stated. Staff was friendly. The cost was comparable to other suggested price for work completed. I would recommend Jim Butler More

by carter.dale.w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!

February 23, 2022

Great job good people. good timing on the service, very helpful and friendly for the future More

by timpillow8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for the great review!

February 21, 2022

The service was fast and sufficient. The people were nice and professional. They offered water & a smile. The timing of my service was prompt & on time as promised! More

by arttill89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Melissa Perez, Mike Johnson, Gene Wondell
Feb 22, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We hope to see you soon!

February 18, 2022

Always keep my commercial vehicles in great shape and get repairs done in the quoted time frame! Thank you! More

by MATT@ELECTRODOORSYSTEMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 18, 2022

Went in for an oil change and ended up buying a new vehicle! This staff is wonderful to work with and so accommodating. They really made the entire process so seamless and easy! More

by jessimarie618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Scott Johnson
Feb 21, 2022 -

Jim Butler Chevrolet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

February 17, 2022

Staff is always friendly, efficient, and quick to address any issues there might be. I bought my car from this dealership and will continue to have my car serviced here. More

by mallorysmith1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 18, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 17, 2022

Jim Butler is the best dealership. I can call anytime and they always get me in right away. They take great care of my 2020 Eqinox. They are very respectful I recommend them to everyo More

by roseandmittens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Feb 18, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2022

We I took my car in to be serviced the staff is ver y welcoming. They were attentive & understood all of my concerns. When my vehicle had to stay overnight they try there best to get me into a rental. More

by twonniaj
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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