Jim Butler Chevrolet - Service Center

They had my vehicle for two weeks and the communication was terrible. It took 3 days for anyone from the service department to provide an update. On day 5 I asked for a rental and was told Dalton was ou was terrible. It took 3 days for anyone from the service department to provide an update. On day 5 I asked for a rental and was told Dalton was out of office and Kayla would call me back but never did. On day 6 I was finally made aware the diagnostics was finally complete when I called to ask for a rental a second time. Once it was complete and I drove it home the check engine light came on so I drove it back to the dealership and it was just a sensor issue which the tech addressed quickly and acknowledge his mistake. The general lack of customer service from the customer facing employees made the whole experience less than desirable and would recommend using another dealerships service department when possible. More

We were not given what we were originally offered. Should not make offers that you can not follow through. Should not make offers that you can not follow through. More

Very unhappy with this experience, received conflicting information, backpedaing, service wasn't fully completed/ damage, 3 calls weren't returned from rentals, wasted time and much aggravation. information, backpedaing, service wasn't fully completed/ damage, 3 calls weren't returned from rentals, wasted time and much aggravation. More

Tara yada yada yada. Had my truck for 13 days. Good thing I don’t use it for a wor truck. Offered a rental on Day 9. Only reason I took it to the dealership was because o Had my truck for 13 days. Good thing I don’t use it for a wor truck. Offered a rental on Day 9. Only reason I took it to the dealership was because of an extended warranty. Service manager said it was unacceptable. Tell me something I don’t know. You asked for my opinion, you got it. More

Second bad experience here. Shame on me for going back. I had an airbag recall done on my silverado and they broke my dash in 3 separate places and ripped off all the tabs. Shame on me for going back. I had an airbag recall done on my silverado and they broke my dash in 3 separate places and ripped off all the tabs. They had me sign their paperwork that the dash was cracked prior to install. I wrote in, specifically, one small crack. We talked about this beforehand. I fought them on it when I picked up the truck and Rick (believe that was his name) the service manager told me that they wouldn't cover it, and that I would have to fight GM regional on it. Their attitude was sorry but your truck is old so we can break it and tough for you. Then they just kick the customer service can down the road to the 1-800 reps. Never again. More

They definitely take care of everything very well but checking in and getting a rental is slow. Took 45 minutes to drop my car off. checking in and getting a rental is slow. Took 45 minutes to drop my car off. More

My truck was dropped off for fuel pressure regulator malfunctioning clearly a warranty issue and dealer stated I had contaminated fuel After charging me $1500 to not fix the problem malfunctioning clearly a warranty issue and dealer stated I had contaminated fuel After charging me $1500 to not fix the problem More

Bill Timmins Sr, what an ignorant service advisor. I will never do business with Jim Butler again and will advise others not to also! I will never do business with Jim Butler again and will advise others not to also! More

Service representative was outstanding. Service technician left a lot to be desired. In my opinion the tech did not do a thorough job to begin with. Service technician left a lot to be desired. In my opinion the tech did not do a thorough job to begin with. More

They r great to work with! Would definitely go back again for another purchase or send someone else! Would definitely go back again for another purchase or send someone else! More