Jim Butler Chevrolet - Service Center

Appt. was @ 1:30PM & wasn’t done until 4:00ish. No reason given why. Also, when some of Dealer’s equipment was inserted, into my vehicle, my “Check Engin was @ 1:30PM & wasn’t done until 4:00ish. No reason given why. Also, when some of Dealer’s equipment was inserted, into my vehicle, my “Check Engine” light came on & I was informed that it might go off, but was OK to drive, as long as it didn’t start blinking. It’s still “steady lit” & I don’t have an extra $200. for any Diagnostics. I bought this vehicle in early Feb. 2024. I don’t understand this issue. More

Poor service. Took over a month for my car to be repaired. Still confused why the billed my extended warranty even tho the issue was like that when I bought it. Took over a month for my car to be repaired. Still confused why the billed my extended warranty even tho the issue was like that when I bought it. More

I dropped my vehicle off on a Monday didn’t hear anything from Tuesday (my intake specialist wasn’t there ) called and not anyone could tell me what was going on with my vehicle because he was off took them from Tuesday (my intake specialist wasn’t there ) called and not anyone could tell me what was going on with my vehicle because he was off took them till Friday to figure this out and I just bought the vehicle on Monday the week before and they did not offer me a loaner car I had no vehicle and no news on what was going on very unprofessional in my opinion More

I really don’t know why I receive these surveys. I was over for a vehicle service for a vehicle I purchased earlier this year. I walked by the salesman I purchased the vehicle from several times and I was over for a vehicle service for a vehicle I purchased earlier this year. I walked by the salesman I purchased the vehicle from several times and he didn’t even have the courtesy to acknowledge me. Just a number to a big dealer that’s all buyers are. Customer service and the service people treat you like your bothering them even though your spending your money there. Truly a shame!!! I attempted to get information on a truck I saw in the lot but it’s all handled with internet sales people no salesman. I even sent an inquiry in with the salesman I bought the first vehicle from but no reply. Enjoy your purchases from Jim Butler as soon as you buy the car your just a number that’s it. All customers turn into numbers only to these conglomerates!!! More

Brian Ries was my salesman, 100% honest with me, answered all my questions. I will definitely be buying from him again and be sending others his way as well. all my questions. I will definitely be buying from him again and be sending others his way as well. More

I'm just done with this business. I bought a brand new car from you all less than 2 years ago. Less than 2 months I had the heat go out in the car. I called and she said it would be 7 I bought a brand new car from you all less than 2 years ago. Less than 2 months I had the heat go out in the car. I called and she said it would be 7 to 10 days. To get my car in. I bought my car brand new ordered from Kansas City from your lot. I shouldn't have my heat go out. Then have to wait 7 to 10 days in November to have heat in my car. My car was 2 months old at the time. now almost 2 years in I have my shift to park go out. Which is a mistake, That is a GM problem when they are making the vehicles. Not something I did. Again just like the first issue i had to have a diagnostic charge on this one I had to do the same to replace the shift to park issue which was almost $700. I feel I should not have had to pay for issues with a vehicle brand new less than two years old. Your company has been nothing but horrible for after purchase care. Once you make the deal, you don't care what happens to the vehicle or the people that you're selling them to. I came in and because I was 1008 miles over what the warranty said. I had to pay for all of this. Not to mention three days out of work. Because I use my car for work what I received when I came in woman behind the counter. Her name is Kayla Merrit , she said that's a GM problem not our problem. Do you want to pay for it and proceed or not. She was not helpful. She was not compliant. She was not sorry she was nothing but a rude person. So after spending $30,000 almost with you guys and having to go through all of this , then that is who I came in and had to deal with as well. I feel like this is ridiculous and you guys should be reliable for what you're selling on your lot. I wasn't even contacted the entire day on what was going on with my car until I called three times. I told them I did not want to deal with Kayla again and sure enough she was the one I had. Probably why I didn't hear anything till the next day. in her text, she message me twice and then called me a totally different person. No respect, not even knowing your customers name. Just a lack of a person being in the wrong position is what this is. Now in three months, I am wanting a brand new Chevy Silverado and do you think I'm even gonna think twice about coming to you all for it. It's one thing for me to have to fix stuff that I shouldn't because of a faulty car that you sold me. Then have to deal with a rude lady who even the supervisor said she can be "spicy. That's not how you do business and that's not how you keep customers. So now when I buy my $60,000 truck this year it won't be from you! I can promise you after how she treated me and I have been done. I will make sure everybody in this town knows about these vehicles and the issues with them and exactly how you get treated for having this issue. This way nobody else buying these Older model vehicles in November when you're trying to push them out will be stuck with no warranty having to pay for a "GM issue. She said it's ridiculous how many have been in with this issue coming from your own lot. But yet you're still selling them and not helping your customers after the fact. Jim Butler I'm old school and I believe you do business with honesty and respect. I wanted to find a good dealership to deal with in xx. Louis since I moved here and I can tell you this..you were not the one for me and good luck to anybody else that has to deal with you because I'm done. More

Arrived at the facility and was promptly greeted. The service team was on top of what I needed and quickly completed it. No issues. Excellent The service team was on top of what I needed and quickly completed it. No issues. Excellent More

Smooth and fast. They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! More

Been a loyal customer for years with little to no issues. Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent so buyer beware. More

didnot meet the standards of years passed i have taken the truck there for 10 years the truck there for 10 years More