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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,124 Reviews
Call Service Center (636) 349-3222

4,124 Reviews of Jim Butler Chevrolet - Service Center

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October 16, 2024

Was told oil change and tire rotation would take approximately 90 minutes. It was almost 2 1/2 hours. Second time in your service department, and second time you over promised and under delivered… More

by familymayberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Hunter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that our processes haven't been properly explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there, your vehicle waits for the next appropriate service tech. This is the best model for our business due to the number of vehicles we service. We normally quote 90 mins to 2 hours for our oil changes. In the future, please feel free to use our drop off service or complimentary shuttles. We hope that our efforts to improve are evident in future visits.

October 14, 2024

My problem was not fixed this was the third time I took the vehicle up there for the same problem. More

by A.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

October 14, 2024

Took nearly three hours for an oil change, tire alignment and filter change — far too long and from what I heard from others in the waiting room, typically of what occurred that day. My keychain was taken of More

by Sk
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I have no idea
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Oct 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations and that your expectations weren't properly managed. We normally quote 90 mis to 2 hours for our oil changes and tire rotations. This amount of time increases with additional service. After check in, your vehicle waits for the next appropriate service technician. We take your car key off of the keychain and leave them in your center console so we are not liable for damaged or lost items. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

October 14, 2024

Even with an appointment the basic oil change takes hours. Office staff/ advisors are friendly enough but the amount of time needed for them to perform service is absurd. More

by schaafdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your appointment wasn't properly explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We normally quote 90 mins to 2 hours for an oil change and tire rotation. In the future, please feel free to use our drop off service or our complimentary shuttle services.

October 14, 2024

Always top class service for me, was in quick and out even quicker with the service being done. More

by keith.adaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Jim Butler Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

October 14, 2024

Good supply of cars. Easy to deal with. Not too much mindless paperwork. Good to deal with. More

by cfeckert45
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!

October 14, 2024

Organized, efficient, trustworthy and customer focused. The work performed is expert and correct the first time. More

by elfieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 11, 2024

Checking in was efficient and quick, pick up and service was NOT. Could be improved. More

by Elaine
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
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Oct 18, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that you experience didn't live up to your expectations. If you wish to discuss ways in which your experience could have been better, please reach out to our service manager directly at 314-274-1687.

October 11, 2024

I am pleased with the service I receive from Kim and the service department .. will return again ! More

by mlprice0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 10, 2024

Service is always good. Kayla is great to work with. Professional and always keeping me up to date on any work being done. More

by eric.needham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Report | Print
Oct 13, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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