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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,117 Reviews

4,117 Reviews of Jim Butler Chevrolet - Service Center

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January 04, 2025

service was supposed to be 90 minutes and took 3 hours. Not open on weekends for convenience and i was rushed away with concerns still pending. More

by nicgreen314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tyler lang
January 02, 2025

Very professional, kept me updated on a regular basis on what was going on with my repairs More

by moradsaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 31, 2024

Clean and very good service but not very friendly in some areas of the business thanks More

by KS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

December 30, 2024

Poor communication. Phone calls nor returned. I called multiple times to determine the status of my car with no returned calls. Took 7 hours for an oil change? More

by jonathan.walkerhlgu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Jan 02, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Our records indicate that your vehicle was dropped off in the night drop. Additionally, you requested us to look into a noise you had concerns about, this is required your vehicle to see a journeyman tech, therefore, it was not just an oil change. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

December 30, 2024

Great service. Friendly atmosphere. Good communication regarding work progress and services being administered under my warranty More

by TAMMYDWYER3575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 02, 2025 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 30, 2024

I will never use again! Just left from oil change and tire rotation. Noticed grinding noise and called first thing this morning and was told the next appointment was Jan. 15 More

by baxharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. Our service manager would really like to speak with you more regarding this matter. Please reach out to him directly at 314-274-1687. We look forward to hearing from you.

December 27, 2024

Always prompt professional service. The service staff is the best that I deal with. They are always polite and quick to take care of you. More

by eric.needham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jan 01, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 26, 2024

Terrible service, bought 2 trucks and send 4 others that bought, your service department did not take care of me, on a warrentee More

by scott.combs1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

Dec 27, 2024 -

scott.combs1966 responded

I was up there 2 times , need my seat fixed, it’s sunken in, and under warrrentee, fix it!!!!!

December 25, 2024

Everyone is very welcoming, knowledgeable, fast, and helpful. They do a great job of respecting your time More

by rayray157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 24, 2024

I did not have service done at this location . And probably won’t, to far from home More

by jmadden4
Recommend Dealer
No
Employees Worked With
Bryan Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Dec 27, 2024 -

Jim Butler Chevrolet responded

Thanks for letting us know. Have a great day.

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