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Jim Butler Chevrolet

Fenton, MO

4.3
7,993 Reviews
For over 45 years we've built our business on one simple idea - put our customer first. From a huge selection of inventory to transparent pricing and flexible financing we are dedicated to find the perfect vehicle for you, our customer. You don't become a national top dealer by accident; you become number one by earning trust. Jim Butler Chevrolet is your Chevy Dealer of the Year for ten years in a row! We serve customers looking for a new Chevrolet or used vehicle in the St. Louis Metro and surrounding areas! Visit us today and find out why we're the #1 Chevy Dealer in the Midwest!
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,993 reviews

November 24, 2018

Above and beyond I had a recall for my truck, but due to my work schedule, I wasn't able to have it taken care. I spoke with a tech (Mike) and he told me to call. In More

by jimilover59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, tech (I don't know his last name.)
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review! We're so glad our team really went above and beyond to make sure you were safe in your vehicle and completely taken care of! We are always here to help in any way we can. See you next time!

November 23, 2018

Failed to satisfy 4 year old certified Silverado bought 1 year ago with extended warranty. Neither Jim Butler, Chevrolet or the extended warranty company would cover fa More

by chris.kost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Anatra
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Chris. We do understand your frustration with this issue with the 3rd brake light seal. Unfortunately, when this issue happened, your vehicle was already out of the certified warranty and the extended warranty you chose to purchase does not cover trim/body work. We did attempt to cut costs as much as possible to help you and did get the costs 50% covered by GM. We are truly doing everything we can to help you in this situation. If you would like to discuss this situation further, please reach out to Theresa in our Customer Relations Department at Theresa@jimbutlerchevrolet.com or 636-717-3017.

November 23, 2018

I went to buy a Vehicle, and got charged for two Scammers. I went, to bargain for 2 Vehicle charged for Two, without my knowledge I want something done about the Scammers.No Confidence in Scammers Today. More

by feliciaelkins48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Albertsmeier, Chris Brinley
Nov 30, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Felicia. We're glad Chris Brinley was able to help work out your deal and get you fully funded! Please let us know if we can be of any assistance in the future.

November 23, 2018

Went in for first service on new 2018 Colorado Made appointment and experience was very nice. Kim the service writer was very nice to work with and the time required for service was just what I was More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Burns
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Greg! We're so glad Kim took great care of you for your first service visit with us! We look forward to continuing to wow you on your future visits as well. See you next time!

November 23, 2018

Great customer service I feel Brian was a great salesman that wanted to make it right. He was willing to work with me on pricing and my trade in. More

by tscarron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad Brian took great care of you during your purchasing experience to get you the best possible price for your trade in & the vehicle you wanted! We look forward to working with you again in the future.

November 23, 2018

Long term service We purchased our Chevy Silverado from Jim Butler with 12 miles on the odometer in 1996. 22 years and 204,000 miles later our family has trusted Jim Bu More

by G.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unsure of name, never dealt with him before
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Glenn. I spoke with my service managers regarding this issue and they shed some light on why we covered what we did. We did take care of fixing the instrument cluster bezel that we worked on in October, however there were problems with the kick plates that were not of our doing. We did not touch that area during repairs whatsoever, as they are completely separate. We do sincerely care about our customers and appreciate your business, but as vehicles age there are parts of the vehicle that just deteriorate. This is likely true in this case, as your truck has lived a full life over the last 204,000 miles and 22 years. Especially if the vehicle in question is not being driven often. We hope that, with this is mind, we are able to earn your business in the future. Safe travels.

November 23, 2018

Amazing Experience!! Perfect Car, Great Price! After trying to find a specific car for over a year, I reached out to Jim Butler for help. Even though they didn't currently have the vehicle I was lo More

by Dylan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your great review, Dylan! We are so glad our team came together to find your exactly what you're looking for, at a great price, delivered straight to you! We are always here to help and look forward to working with you again. Safe travels!

November 22, 2018

Unethical at best Bought my truck at Jim Butler and have faithfully had it serviced there for 8 years and have been generally happy with my experiences. Brought it in More

by GuestAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of names.. too frustrated
Nov 27, 2018 -

Jim Butler Chevrolet responded

Thank you for taking the time to speak with Theresa in our Customer Relations Department regarding your experience. We sincerely appreciate your loyalty to Jim Butler Chevrolet over the last 8 years and many service visits. We understand your frustration with the timing of these problems popping up, even though the oil change and headlight change were in different areas than the systems now showing areas. We hope that coming to an agreement regarding the discount on the diagnostic fee leaves a better impression of us. Please reach out to Theresa again if you ever have any problems in the future.

November 22, 2018

My customer service Overall my experience was quite excellent. The staff was very attentive, courteous and friendly. I’m really happy with the purchase of my new Chevy More

by gleason_marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schneider, business manager, Alex Cox, John Zensen
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Marilyn! We're so glad our team really came together to make sure you were completely satisfied with your Equinox purchasing experience! We are always here to help in any way we can. Thanks for being a part of the Jim Butler Family!

November 22, 2018

Looking for a truck 5 star dealership , knowledgable staff. Best prices around. ,very large selection of new and used cars and trucks, also I liked the no pressure atmosp More

by mike@baxtergardens.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brinley, Nick Mullen
Nov 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Mike! We're so glad you enjoyed working with us and checking out our huge selection & great prices in a customer-first environment! We're always here to help & look forward to seeing you next time!

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