Jim Butler Chevrolet

Oil change Just a routine oil change and tire rotation. Everything went well and they were very timely. Kim knows her stuff! I will continue to go to Jim Butle Just a routine oil change and tire rotation. Everything went well and they were very timely. Kim knows her stuff! I will continue to go to Jim Butler for my all my New car needs and service needs! More

Get the customer in and then ignore them. I realize this is somewhat after the fact; but, when I was looking for a Jeep I found one that looked very promising on this website. The appointment I realize this is somewhat after the fact; but, when I was looking for a Jeep I found one that looked very promising on this website. The appointment was made and all was moving well. I met with Eric Ruchala who at the time of the initial appointment was extremely helpful. It wasn't until I had some questions and concerns after leaving the dealership that he neglected to return phone calls. The issue in question was that the vehicle was supposed to have a trial of Sirius XM Radio. I purchased the Jeep, a 2011 Grand Cherokee with the Overland package, and have yet to have this feature. I have even purchased a new antenna for the vehicle without any luck. They sent out the vehicle without the key to the locking lug nuts on the wheels. I called and left a voice mail to see if they were going to be open on Martin Luther King Day and received no response. I will NEVER buy from this dealership again nor will i EVER refer any friend or family member here. More

Great service check! Had to take my car in for its second routine appt. everyone there was great from the time I took it in, waited for it, and finished up. Had to take my car in for its second routine appt. everyone there was great from the time I took it in, waited for it, and finished up. More

Truck work done Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Wo Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Worked out well since i was going out of town for a couple of days. They fixed the system in the time frame they said they would which made me very happy. More

Recall and general check Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warra Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warranty is expiring on 2/23/19. They indicated they did that and found nothing. While driving home my tire pressure light came on indicating 2 tires, one in front and one in rear, were low on air pressure. I had to wait till the next morning to air in my tires. Now my car is hesitating while I accelerate. I am in the process of bring it back for service. I realize that sometimes things like this occur, but it is very frustrating to have the car towed. Now I will have to get someone to take me to get the car once it is ready from your service department. More

Oil change number 2 Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you More

Oil change They did the check points and found I possibly need a water pump. I had it replaced by you last time. I thought when you replace a part it’s under war They did the check points and found I possibly need a water pump. I had it replaced by you last time. I thought when you replace a part it’s under warranty no matter how long you had it installed . Now you say I have to pay. I dont think that’s right. When other places honor there warranty. More

outstanding! Brian did a superb selling me a truck and mike processing the paper work. The process needs to be pushed a little faster both times it took longer th Brian did a superb selling me a truck and mike processing the paper work. The process needs to be pushed a little faster both times it took longer than I cared for, to finally get out of the dealership usually about 4-5 hours!!!!!! More

excellent Eric was so very helpful. He found what I was looking for after long searches. I would recommend Jim Butler every time. I was very happy with the pric Eric was so very helpful. He found what I was looking for after long searches. I would recommend Jim Butler every time. I was very happy with the price and entire buying process. More