Jim Butler Chevrolet

Great job as usual Have been since moving to area used Jim Butler to buy and service my cars. Keep up the great job, Only thing can you extend service hours again. Have been since moving to area used Jim Butler to buy and service my cars. Keep up the great job, Only thing can you extend service hours again.? More

Quick fix in and out. Needed my tire pressure monitor reset. Pulled in with no appointment. Fixed within 10 minutes. Very happy with the service today. A plus that they are Needed my tire pressure monitor reset. Pulled in with no appointment. Fixed within 10 minutes. Very happy with the service today. A plus that they are open on the weekends too. More

Great changes Have been going there now over 3 years. Waiting was always a issue. Since the new improvement of check in and things it is much quicker and smoother ! Have been going there now over 3 years. Waiting was always a issue. Since the new improvement of check in and things it is much quicker and smoother ! More

I took my 2018 Chevy Cruze to b looked at for radio coming o I dropped my car off and had them look at it for radio staying on after car is off , they had my car for 3 days and didn’t find out what’s wrong. I ha I dropped my car off and had them look at it for radio staying on after car is off , they had my car for 3 days and didn’t find out what’s wrong. I have a short video of my car doing this and they want one longer when it does it again More

Poor customer service from upper management and GM My vehicle had been in the shop for almost 3 months and when I was suddenly told I needed to pick up right away to avoid being charged (even though th My vehicle had been in the shop for almost 3 months and when I was suddenly told I needed to pick up right away to avoid being charged (even though the vehicle hadn’t been fixed), the vehicle was dead when i arrived to pick up ,and I know it had been since the end of January. I had to return the next day after the battery had to be replaced. I accepted it after being told the dealership could only do so much and GM was no longer covering the service loaner. I reached out to Bill the director of service after I got my vehicle via email to let him know my rim was scratched and the door handle was not put back on correctly from being dead. It had been a week since my emails with no reply so I reached out to Bill Timmons with no response and again today to Bill the director. He did pick up and was short with me, cut me off when I talked, told me he had received my email, questioned me where I was with a buy back and then said he’d reach out to me when he can fix my vehicle. I’m also supposed to be receiving a few documents like my window sticker I never saw or received with the purchase of my vehicle. It’s been over a week and still not word on that or any of the other documents. I feel like I’m being singled out now and I am not being helped because I’ve experienced a lot of issues with my new vehicle, which is not my fault, and I shouldn’t be treated badly because of it. Had Bill simply replied to my email a week ago acknowledging the unresolved issues I would not be leaving this review right now. The staff working the evening I went to pick up my vehicle when it was dead was very nice and understanding. They were very apologetic for the vehicle being dead and all of the other issues. Bill Timmons and the car rental girl and the guy pulling around the vehicles were all top notch with their customer service. I changed my review to 5 stars since Jim Butler has rectified my issues with my wheel and door handle. Mike was my last service advisor and was great to work with! More

Love my New Traverse First came to Jim Butler 5 yrs ago. This is my 2nd Traverse that I bought from Joe. Joe has alot of patience. I'm way to picky on my vehicle color. So First came to Jim Butler 5 yrs ago. This is my 2nd Traverse that I bought from Joe. Joe has alot of patience. I'm way to picky on my vehicle color. So he toughed it out and never complain. Always had a smile on his face. Super friendly!! I will always shop with Joe!! More

dirty wind shield i was impressed with the everyone i spoke to. i don't see Tara's(did the finance paper work) name..she was very helpful...my only complaint is the ins i was impressed with the everyone i spoke to. i don't see Tara's(did the finance paper work) name..she was very helpful...my only complaint is the inside of the wind shield was greasy dirty. More

Excellent service , I was looking to test drive a equinox , didn't have any pressure to buy. Answers all my ?s with great product knowledge. Was a great experience. I was looking to test drive a equinox , didn't have any pressure to buy. Answers all my ?s with great product knowledge. Was a great experience. More

Excellent Service My husband and I had a great experience purchasing a 2019 Chevrolet Trax from Jim Butler. Our salesman, Tyler, was absolutely phenomenal! He was ext My husband and I had a great experience purchasing a 2019 Chevrolet Trax from Jim Butler. Our salesman, Tyler, was absolutely phenomenal! He was extremely organized, professional, and above all, friendly. He was able to answer all of our questions, and was an excellent guide. We will absolutely refer everyone to Jim Butler, and recommend Tyler Forbus to help purchase a vehicle. More

Great service Jim Butler gave me a fair trade in on my truck & I I felt confident on my new purchase my salesman Gary Hogue was very attentive to my questions I ne Jim Butler gave me a fair trade in on my truck & I I felt confident on my new purchase my salesman Gary Hogue was very attentive to my questions I never felt pressured at all. Overall very satisfied with my purchase I am a repeat customer & will continue to purchase from this dealership. More