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Jim Butler Chevrolet
Fenton, MO
7,555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 7,556 reviews
April 01, 2025
I already reviewed it once, once should be enough. having to review it in 15 words having to review it in 15 words More
by ROLYB
Verified CustomerEmployees Worked With
March 31, 2025
They were awesome to deal with! They made it easy buying my new Vette! Highly recommend They made it easy buying my new Vette! Highly recommend More
by patriotpure
Employees Worked With
March 30, 2025
Failed to meet the terms advertised online. They would only match price and not the rate they quoted They would only match price and not the rate they quoted More
by BOBO.DONAHUE
Employees Worked With
March 28, 2025
You treated us very professional and courteous. Would strongly recommend you to family and friends. Would strongly recommend you to family and friends. More
by KGPRATT
Employees Worked With
March 28, 2025
Kim was outstanding as usual. . Very helpful and a great person to represent your team. . Very helpful and a great person to represent your team. More
by RICK.RICKCHAR.BRANDENBURG
Employees Worked With
March 28, 2025
When they did my oil change they topped off my fluids and left antifreeze all over my battery and dripped oil across the top of my engine. And I asked them to replace the rear wiper and they didn't do that e left antifreeze all over my battery and dripped oil across the top of my engine. And I asked them to replace the rear wiper and they didn't do that either. This was my first and last time coming.... when I mentioned it to the service advisor nothing was done and I had 2 vehicles there. More
by JEFFERYBRACKETT
Employees Worked With
March 27, 2025
Extremely disappointed in the Service Center at Jim Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I tried setting an appointment with Jim Butler to get it fixed and to see if it was covered by my warranty but was told I needed to schedule an appointment weeks out first to drop it off for them to rediagnose. Dropping off was the only option since they “didn’t know when they’d get to it”. I had no other options with them and all other Chevy dealers were atleast 1-2 months out so I made the appointment. Dropped it off on a Thursday and was told it likely wouldn’t be seen until Wednesday. At this point, I probably should’ve fought more to bring my car in then since it was still completely safe to drive but I’m bad with confrontation and didn’t want to be pushed to back of line. This now meant I would likely be needing their rental until then since they are closed Saturday/Sunday. Surprisingly, I got a call the next morning that my car was done. The diagnosis was the exact same I got from Autozone and oh yeah, it’s actually not covered under your warranty so you need to pay 200$ for the diagnosis and 70$ for the rental that I shouldn’t have needed. Lady on the phone let slip that her technician that did my car was out that day meaning it was likely checked Thursday and I never needed to drop it off (checking a sensor to “diagnose” only takes a few minutes anyway). They gave me options to buy the part that was on back order up front and to leave my car there until they got it done, but then I’d need to continue to pay for the rental I don’t need. So now I’m out $270 for them to literally have done NOTHING and I have to go around to other mechanics to try and actually get it fixed. This whole issue never would’ve happened if they would have seen if my issue was covered under warranty up front but it really just seems like they were wanting some easy money. More
by porterb1827
Employees Worked With
March 27, 2025
Excellent communication. Pickup from airport was on time and waiting for me. Tyler met me at the dealership and I was on the road back home within 45 minutes. Everything w Pickup from airport was on time and waiting for me. Tyler met me at the dealership and I was on the road back home within 45 minutes. Everything went smooth. Would highly recommend. More
by RCSO_140
March 27, 2025
This was the first oil change & tire rotation on the 2025 Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all resul Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all results. Extremely knowledgeable & Super Friendly!! Great Experience. Don Remaly. More
by Don Remaly
March 27, 2025
Very kind and helpful group of customer care reps. Enjoyed working with them and they did everything they cpuld to help get me in a vehicle. Enjoyed working with them and they did everything they cpuld to help get me in a vehicle. More
by NICK.SMOTHERMAN25
Employees Worked With
