Jerry's Ford of Leesburg

Several attempts to get info via email and the phone failed. In response to my emails, online chats, and phone calls with the service rep, I was promised a call back with requested info. I never got a c failed. In response to my emails, online chats, and phone calls with the service rep, I was promised a call back with requested info. I never got a call. However, due to locality of other Ford dealers and time constraints, I booked the appointment. Service was done well. I would have liked to been offered the car wash option. More

I found the car online and a wonderful experience with everyone I worked with. I'm so pleased with my Escape, i have no regrets. everyone I worked with. I'm so pleased with my Escape, i have no regrets. More

Prompt, thorough service, great communication, even adjusted the final invoice to reflect a coupon that I presented at checkout. adjusted the final invoice to reflect a coupon that I presented at checkout. More

Great service and everyone very pleasant to work with. Have been using Jerry's for many years now from Sales to Service and highly recommend them Have been using Jerry's for many years now from Sales to Service and highly recommend them More

Very friendly service from drop off to pick up. Finished servicing my car quickly and with care. I will continue to use Jerry’s in the future. servicing my car quickly and with care. I will continue to use Jerry’s in the future. More

We LOVE this place and totally recommend it!We worked We LOVE this place and totally recommend it! We worked with Rashid and Martin who were generous with their time, staying late on a Saturday to answ We LOVE this place and totally recommend it! We worked with Rashid and Martin who were generous with their time, staying late on a Saturday to answer questions. They had everything ready the following day, and everyone in the team that we worked with through the rest of the process was impeccable. Special thanks to Chris in finance for setting a land speed record in getting things signed and us out the door. Special thanks to Rashid for working so hard to coordinate the whole process. I've never seen a salesperson run in the heat of the afternoon to get a vehicle into the wash/detail bay. More

I had a very pleasant experience. I just had an oil change and asked them to look at my hybrid battery. They completed the oil change and told me the battery was good to go. No shenanigans, just quick change and asked them to look at my hybrid battery. They completed the oil change and told me the battery was good to go. No shenanigans, just quick and efficient. More

Just had the 10,000 mile service completed at another dealership. This was due to the service advisor at Jerry's Ford telling me that only an oil change was included in their 10,000 mile service. Her dealership. This was due to the service advisor at Jerry's Ford telling me that only an oil change was included in their 10,000 mile service. Here is what is included: Oil Change Tire Rotation Top Off All Fluids Ford Multipoint Inspection which includes the following: Bulbs and lights Windshield Washer, wiper operation, wiper operation, windshield condition Upholstery, carpet, mats, mirrors Emergency brake, horn operation, fuel tank cap Battery terminals Condition of battery Engine air filter All belts Cooling system hoses and connection Radiator core, air conditioning condenser Shock absorber Steering gear box, linkage and boots, ball joints, dust covers Muffler, exhaust ports, mountings Drive shaft boots, constant velocity boots Battery Test Tire Inspection Brake Inspection Rather a bit more that "an oil change.." More

This is an unfortunate review. Unfortunate due to the fact that a few years back the rating for Jerry's Ford would have been 5 stars. Not now. In 2015 we bought a Ford Fusion Titainium from Jerry's a fact that a few years back the rating for Jerry's Ford would have been 5 stars. Not now. In 2015 we bought a Ford Fusion Titainium from Jerry's and the experience was terrific. Last year we decided to move to a full sized SUV for long distance travel and were looking at the 2020 Expedition Platinum Edition. Long story short, I knew more about the vehicle and it options than the sales person. Therefore we bought the Expediton from another dealer with excellent results. This morning I had an appointment at Jerry's for the 10,000 mile service. I made the appointment at Jerry's simply because I was too lazy to drive the longer distance to the dealer where we purchase the Expedition. When I checked in I was told that the only thing that Jerry's included in the 10,000 mile service was an oil change. Really? In the owners manual Ford "recommends" that at 10,000 miles the belts be checked, all the fluids be checked, and the tires checked for wear, balance, and be rotated. Since I had already had the oil changed, on my nickle, recently there was no reason to drain perfectly good, very expensive synthetic oil and put the same thing back in. When I contacted the dealer of purchase I was told that not only was an oil change part of the 10,000 mile check up so were all the items I noted above. The general manager that we dealt with at Jerry's back in 2015 has, I discovered last year, moved on and clearly service and new car sales have suffered. I will now have all the service on the Expedition done at the puchasing location. Jerry's simply is not up to the standards it once set. More

This was an excellent experience but all of our past experiences with Jerry’s were excellent also. Everyone was respectful and professional. Will return in the future. Thanks. experiences with Jerry’s were excellent also. Everyone was respectful and professional. Will return in the future. Thanks. More