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Jeremy Franklin Mitsubishi of Kansas City - Service Center
Kansas City, MO
103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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103 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center
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March 31, 2017
Oil change, brake pad replacement. This was my first time at this dealership and the entire staff made it a great experience. Everyone was friendly, helpful and welcoming. It is a thirt This was my first time at this dealership and the entire staff made it a great experience. Everyone was friendly, helpful and welcoming. It is a thirty minute drive from me, and I have a different Mitsubishi dealership five minutes away but I will definitely be returning to this one. Despite the drive, it's worth it for the excellent service. Absolutely no complaints! More
by Faithschupman
Employees Worked With
Other Employees :
Sheik Obaya, Robert Aviles Molina, Deron Tatum, Tyrone Franklin
Helpful March 16, 2017
My Auto Heros I noticed a bubble on my tire this morning and I was at a loss. My first call was to Jeremy Franklin Mitsubishi and when I heard Ryan's voice I knew a I noticed a bubble on my tire this morning and I was at a loss. My first call was to Jeremy Franklin Mitsubishi and when I heard Ryan's voice I knew all would be fine. Ryan is awesome he quoted me a price for 1 tire but then proceeded to tell me of a 4 tire special. Needless to say I got the 4 tires w/ an alignment. Ryan, Jim (supervisor), and Trish were all so nice. I have had nothing but great experiences at Jeremy Franklin Mitsubishi Motors. What an awesome service team. More
by LaShan
Employees Worked With
Ryan, Jim, and Trish
March 13, 2017
Oil Change I get my Outlander serviced at the dealership because it is easier for them to keep records than me. They send me coupons from time to time to make th I get my Outlander serviced at the dealership because it is easier for them to keep records than me. They send me coupons from time to time to make the cost competitive. The waiting room is comfortable. The service people are informative and nice. More
by ok2ask
Employees Worked With
cannot remember
February 20, 2017
worth the drive While I had a very positive experience with the sales staff, that happened only once (as in I've only purchased on car). My ongoing positive experien While I had a very positive experience with the sales staff, that happened only once (as in I've only purchased on car). My ongoing positive experience with the Service Center is another story. Jim and his entire staff are spot on, ensuring my satisfaction each and every time I visit. More
by Mike DAHLOR
Employees Worked With
Jim Honeycut
February 06, 2017
very professional and fast I got in and out was there for oil change very professional and organized and answer all my questions. That i have had i would recommend you all. I got in and out was there for oil change very professional and organized and answer all my questions. That i have had i would recommend you all. More
by Anthony64
Employees Worked With
he told me name u forgot believe its mike
December 29, 2016
excellent service My daughters car was involved in a one car accident the insurance company was jerking us around. Things got much better when we started dealing with J My daughters car was involved in a one car accident the insurance company was jerking us around. Things got much better when we started dealing with Justin! He was friendly, knowledgeable, accommodating, and very helpful and responsive. He kept us informed they the whiole process. Thanks you for being the bright spot in a bad situation! More
by Tcarmack
Employees Worked With
Justin in service
November 04, 2016
Oil Change Fantastic service!! It did not take long to have work done I wanted a car wash but it was too late to request I enjoyed using the computers that are s Fantastic service!! It did not take long to have work done I wanted a car wash but it was too late to request I enjoyed using the computers that are setup in the waiting area. More
by Dthomasw
Employees Worked With
steve
October 28, 2016
Very satified I have been taken my car to Jeremy Franklin for 3 years now and never had a problem. If I did the service manager, Jim Honeycutt always make sure I am I have been taken my car to Jeremy Franklin for 3 years now and never had a problem. If I did the service manager, Jim Honeycutt always make sure I am satisfied with the service. More
by reecaB
Employees Worked With
Jim Honeycutt
September 16, 2016
I appreciate what he did for us and he gives good service Sheik Obaya is a good salesmen I would recommend him to someone else he gives good customer service he is the best. I would come back to him for anoth Sheik Obaya is a good salesmen I would recommend him to someone else he gives good customer service he is the best. I would come back to him for another car. More
by jae1983
Employees Worked With
Shiek Obaya
September 08, 2016
Challenges with recall repair work I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first trip to the dealership for the recall work went super smooth, everyone was courteous and professional, and I was quite satisfied. They were correct when they said it would take them 3 hours to work on it. They also mentioned another recall coming up that I would need to come back for in a week or two. I appreciated them letting me know! When I got back into my car and was driving home, I noticed that all my air vents were closed or pointing down, so I began opening them up. When I got to the passenger side air vent, I discovered it was not attached to the dashboard housing properly. The next morning, when I got in my car and turned on my lights, I noticed that my odometer light and the center console lights were not working. I contacted the dealership about both issues and they asked me to bring the car back, with the understanding that it would require another 2-3 hours for them to fix the lights and air vent, and take care of the new recall work. I was able to schedule the visit on a day that I didn't have to be at work until 1:00pm. Again, everyone was very professional and courteous, which I greatly appreciate. When I got my car back, I saw that the vent was fixed properly, but wasn't able to tell if the lights were fixed or not since the sun was shining. When I got to the parking garage at work after that, I checked the lights and found that they had not been fixed. Here is where things went sour for me. I called the dealership, letting them know that the lights were still not fixed. They asked when I could come back in, and this time I requested a courtesy car so I wouldn't have to wait. We scheduled the visit for this last Tuesday. I dropped the car off and drove the courtesy car to work. I got a phone call from the dealership later in the day saying they would not fix my lights because they had burned out, but were not broken. I asked if they were going to replace them for me as a part of the recall work, and I was told they would charge me. I asked how much: $10.00/bulb (two bulbs) + $100 for labor. I was shocked. I expressed my concern about having to pay for them to replace/repair the light bulbs. I feel that it was very coincidental that two light bulbs burned out AND my air vent was not properly reinstalled when they worked on the air bag. Anyway, the service employee, after some back and forth between us, decided to offer to have them do the work for free, but I would still need to pay for the bulbs. At this point, I was quite frustrated with having to keep bringing my car in for work that wasn't getting done, so I decided to give up and take my car to my regular mechanic. When I picked up my car after work and started it up, the SRS air bag light on my dash didn't go off like normal. I pulled it into the service bay and asked them to look at it. They had to cycle/reset the airbag sensors and then took the car out for a test drive. When I drove to work the next morning, my car did something it hadn't done in a long time - the doors automatically locked when I put the car in drive. When I went out to my car after work, and unlocked it using the fob, the horn chirped twice, which it never does. I am fairly certain they reconnected the alarm system in my car without asking me about it first. While they are a professional and courteous staff at the dealership, the quality of workmanship was frustrating to me. There were scuff marks on my windshield from the first recall work, and new scratches on the left dash board from the 2nd trip in. All told, I will not be coming back to Jeremy Franklin Mitsubishi in the future for any car repair work. More
by Robert
Employees Worked With
Mike Long
