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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.5
217 Reviews
Call Service Center (816) 523-6900

217 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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October 03, 2024

They were so professional polite they got me home when I had to leave my car then came back and picked me up when my car was ready friendly I had Faith in them from from making the appointment then to comi More

by b.willsphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

B.willsphone, thank you so much for the positive review! We're thrilled to hear that our team provided you with such professional and friendly service, from the moment you made your appointment to your transportation needs. Your trust in us means a lot, and we're glad to know that you had a positive experience. We look forward to seeing you again in three months for your oil check! If you ever need anything else, feel free to reach out. Safe travels, and thank you for choosing us!

October 01, 2024

They had poor communication with us through out the process. I always had to be the one to call. They didn’t check the insurance underwriter. So when parts came in they were wrong. Everything about the More

by Tim hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tim Hunt,thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your visit. Clear and timely communication is essential, and we regret that we fell short in this instance. It’s also concerning to hear about the issue with the parts and how it was handled. Please know that we take this seriously, and we’re addressing the breakdowns in communication and process to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention, and we’re grateful for your patience. If there’s anything more we can do to make this right, please don’t hesitate to reach out.

October 01, 2024

Very nice an professional service on time an prompt got me in an out with no problem More

by Vaughn Maddix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vaughn Maddix, thank you so much for the positive review! We’re thrilled to hear that you had a smooth and prompt experience with us. Our team takes pride in providing professional service and making sure every visit is hassle-free. If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

September 29, 2024

The service was good. Had me in and out didn’t have to wait. Take care of what they did and will gladly bring my next bill up there to get service. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emmanuel, thank you so much for your high rating! Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and efficient service during your visit. Our team works hard to ensure our customers are taken care of without unnecessary delays, and it’s great to know we met your expectations. We look forward to welcoming you back for your next service visit! If you need anything in the meantime, don’t hesitate to reach out.

September 28, 2024

It’s A Great Dealer Ship To Visit They’ve Been Very Good To Me So Thanks More

by cheadle54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cheadle54, thank you; we appreciate your feedback! Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us at Jeremy Franklin Automotive. It’s always our goal to provide top-notch service to our customers, and we truly appreciate your support. If there’s anything else we can do for you, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future! Thank you, and have a fantastic day!

September 25, 2024

Incredible service! Jacob and Cal are especially helpful and down-to-earth. Will always recommend! More

by kasiexharlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kasiexharlin, thank you so much for the positive review and for the kind words! We're so glad to hear that Jacob and Cal provided such incredible service. We strive to create a welcoming and helpful environment, and it's great to know they made your experience special. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, and have a fantastic day!

September 25, 2024

Great experience! Everyone was super friendly and the service was great and they were really fast More

by emily.hall430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of his name. I came on a Friday morning
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emily.hall430, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 24, 2024

Great quick service. I’ve serviced my car here since I bought it in 2020 and I’ve been treated really well. More

by bestforurhealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repair
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bestforurhealth, we are glad we could help! Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've consistently received great service since 2020. It's our goal to treat every customer with the care and respect they deserve. We look forward to continuing to provide you with excellent service for years to come!

September 16, 2024

Jacob has been great to work with. We bought a few vehicles from him and has been great work. He went out of his way to get vehicles shipment arranged since I wanted them out of state More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vee, thank you for the high star rating! Thank you so much for your kind words! We're thrilled that Jacob has provided you with an exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad Jacob could help arrange the shipment and transport for your out-of-state vehicles. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Safe travels, and enjoy your vehicles!

September 14, 2024

I would never buy another car from this lot. The service center people are very dishonest and the mechanics have no idea what they are doing. I bought a new 2022 outlander and it went in for se More

by downingstacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Downingstacey, thank you for taking the time to let us know about your recent experience.We are truly sorry to hear about the issues you’ve encountered with your 2022 Outlander and your experience with our service center. This is certainly not the level of service or quality we strive to provide, and we take your concerns very seriously. Please reach out to our service manager directly so we can better understand the situation. Customer satisfaction is our top priority, If you'd be willing to provide more feedback, please reach out to us at (816) 256-8745 so we can assist you further. Thank you for bringing this to our attention, and we hope to regain your trust.

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