Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Jaredgendvil, thank you for sharing your positive experience and for your amazing feedback! We’re thrilled to hear that you had the best car shopping and service experience with us. Our team takes pride in being friendly and helpful, and it’s great to know we could make your visit so positive. If you ever need anything in the future, we’re here for you. Thanks again for choosing us! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Antwine79, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! We're glad to hear that our team was able to get you in quickly for your appointments and that you found our service professional. We look forward to continuing to take care of your vehicle and appreciate your trust in us. See you next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Amen-com, We’re sorry to hear about your experience and would like to address any concerns you may have. However, we want to clarify that we thoroughly inspect all vehicles, including trade-ins, to ensure they meet our quality standards before being sold. We also provide our customers with all the necessary information regarding the vehicle’s condition at the time of purchase. If you're experiencing any issues with your vehicle, we encourage you to contact us directly so we can review the situation and explore potential solutions. We're committed to working with our customers to ensure satisfaction.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Bradfordreeder01 thank you for taking the time to leave us your honest feedback. We’re sorry to hear about your dissatisfaction, but we want to clarify that providing reliable vehicles and excellent service is something we take very seriously. Our team works hard to ensure that every customer receives a quality vehicle and a positive experience. If there’s a specific issue with the vehicle or the service you received, we would appreciate the opportunity to address it directly. We encourage you to reach out to us so we can better understand your concerns and work towards a resolution. We value all feedback and always strive to improve.

Jeremy Franklin Mitsubishi of Kansas City responded

Leke, We’re sorry to hear about your brake issue, but we want to clarify that our technicians conduct thorough inspections to ensure that any safety concerns are properly addressed. If your brakes were deemed fine during your visit, it's possible that other factors could have caused them to wear down quickly. We encourage you to reach out to us directly so we can review the situation and see how we can assist you further. Our goal is to ensure that our customers receive accurate assessments and quality service, and we would appreciate the opportunity to make things right.

Jeremy Franklin Mitsubishi of Kansas City responded

Dmdubbeld, thank you so much for the positive review and for sharing your feedback! We're glad to hear that you had a positive experience with our service and were seen quickly. We apologize for missing the opportunity to check your air filter during the visit. We appreciate you bringing this to our attention, and we'll make sure to improve our inspection process going forward. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Blessing3plus4, thank you so much for the positive review! We're glad to hear that our team took the time to explain the services being performed on your vehicle. We believe in keeping our customers informed every step of the way. If you have any further questions or need anything else, don't hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Grump4brat1969! We're so happy we were able to help you out! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you get your new car and provide a great experience. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your new ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Tomglavin87, Thank you so much for your amazing review! We're thrilled to hear that you and your mother had a positive experience with us and that we could assist you with both financing and getting your vehicle taken care of under warranty. We pride ourselves on helping customers in all situations, and we're glad we could get that dipstick handle fixed quickly for you. Your recommendation means a lot to us! If you ever need anything else, we're here to help. Enjoy your vehicle, and thank you for choosing Jeremy Franklin!

Jeremy Franklin Mitsubishi of Kansas City responded

Desireme20, thank you so much for your high rating and for your fantastic feedback! We’re glad to hear that our communication during your visit made a positive impact and that we could address your concerns about your headlights. Our goal is to provide thorough service while keeping you informed every step of the way. We appreciate your understanding regarding the additional services, and we're happy you were able to take care of everything you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Thank you, and have a fantastic day!