Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

None23, we really appreciate your feedback! We apologize for the inconvenience with your initial scheduled visit, but we’re glad our service management team was able to assist and ensure a prompt visit the second time. We appreciate your patience and the opportunity to make things right. If you ever need anything, we're here to help!

Jeremy Franklin Mitsubishi of Kansas City responded

Amanda Hall, we truly appreciate your honest feedback and want to sincerely apologize for the frustration you've experienced. While we're glad to hear that Jacob provided excellent customer service and helped you get into a vehicle, we regret that your experience with the fuse and radio issue did not meet expectations. Your concerns are valid, and we understand how frustrating it must have been to go through multiple steps to get the correct diagnosis. Please know that we take this seriously and would love the opportunity to make things right. If there’s anything we can do to address this situation further, please reach out to us directly—we want to ensure you're fully satisfied with your vehicle. Thank you again for your honesty, and we appreciate you giving us the chance to improve.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Mkjgallegos, we are very happy to have provided you with such a positive experience! Thank you for sharing your amazing experience at Jeremy Franklin Automotive! We’re thrilled to hear that Mr.Pillman and our team made the process smooth, stress-free, and enjoyable for you. Helping growing families find reliable vehicles is what we love to do, and we’re so glad we could get you into two perfect cars with $0 down! Your recommendation means the world to us, and we truly appreciate your trust. If you ever need anything, we’re here for you—enjoy your new rides!

Jeremy Franklin Mitsubishi of Kansas City responded

Rhonda646, we are glad we could help! Thank you for your continued trust and loyalty! We understand that dealership pricing can sometimes be higher, but we’re committed to providing top-quality service and a great customer experience every time you visit. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know!

Jeremy Franklin Mitsubishi of Kansas City responded

Fiveyeagers, we regret to hear that you had this experience with us. We sincerely apologize for any confusion regarding the pricing of your 30,000-mile service. Our goal is always to provide transparent and accurate information, and we regret that a pricing error on our website caused frustration. We understand how important it is to have clear expectations when servicing your vehicle. Regarding your request to speak with a manager, we strive to address all concerns promptly, and we regret that you did not receive the level of communication you expected. Please know that customer satisfaction is our priority, and we would love the opportunity to make this right. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. We appreciate your feedback and the opportunity to improve our service!

Jeremy Franklin Mitsubishi of Kansas City responded

Misseshim247, we're glad you had such a wonderful experience with us! Thank you for your great review! We're happy to hear that our service team provided you with a friendly and efficient experience. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!

Jeremy Franklin Mitsubishi of Kansas City responded

Tcw197046, we appreciate your feedback and sincerely apologize for any inconvenience you've experienced. Your trust and satisfaction are very important to us, and we want to make things right. Please reach out to us directly so we can address this and ensure a better experience for you moving forward. We truly value your business and would love the opportunity to improve your next visit.

Jeremy Franklin Mitsubishi of Kansas City responded

Jsproat1955, we are glad we could help! Thank you for your feedback! We're glad to hear that you had a professional and timely experience with us. We apologize for the oversight on the oil reset and appreciate you bringing it to our attention. Please feel free to stop by, and we'd be happy to take care of it for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Let us know how we can assist you further! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Daryl Thomas, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. Providing prompt and attentive service is important to us, and we sincerely apologize for the wait you encountered. We would love the opportunity to make things right—please reach out to our service team so we can address your concerns and ensure a better experience moving forward.

Jeremy Franklin Mitsubishi of Kansas City responded

Dunnka1, thank you so much for the positive review and for sharing your experience! We're so glad to hear that everything went smoothly and efficiently, from your appointment to picking up your vehicle. Our goal is to make service as convenient as possible, and it's great to know we met that expectation for you. We appreciate your business and look forward to assisting you again in the future!