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Jeremy Franklin Mitsubishi of Kansas City - Service Center
Kansas City, MO
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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198 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center
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Verified Customer
January 20, 2024
We bought a brand new vehicle from this dealership about 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept multiple times at a different Mitsubishi dealership (closer to our residence) with no luck on actually correcting the issue I decided to make a call to this place just to see if there was ANYTHING else they could do to help us out. I asked to speak to a manager and was a little discouraged when I was sent to a voicemail. To my surprise, within 10 minutes I got a call back. The manager listened to my story, related to the issue, and gave me immediate instruction and a plan on getting my vehicle seen asap. We brought the car in and was given a loaner (!!!). The service was super quick. With no appointment or anything our car was in and out. The shop manager communicated with me the whole time to let me know what their plan of action was. We picked the car up and within a day ran in to the same issue.. We contacted the manager again and with no questions asked they got the car back in the shop and took the issue to a whole different level. The issue was finally resolved and we have had no problems since. The shop manager requested that they take our car and fill up the gas tank for our troubles before we left the final time. I just can’t say enough good things about the kindness and professionalism of the whole place. Working with them was the BEST customer service I had ever experienced. HIGHLY recommend going here for your next car buying experience. More
by eisensmith14
December 22, 2023
Friendly, knowledgeable service staff I trust for my auto care needs! Very nice and clean waiting area while auto is being serviced. care needs! Very nice and clean waiting area while auto is being serviced. More
by nelsontricia
Employees Worked With
Cal and Mark in Service Department
July 20, 2023
I had vehicle trouble on the way home from church camp with a van full of kids. It was late afternoon on Friday and CJ went above and beyond to quickly and safely get us back on the road. Total class act! with a van full of kids. It was late afternoon on Friday and CJ went above and beyond to quickly and safely get us back on the road. Total class act!! More
by Trent
Employees Worked With
CJ
October 25, 2022
Very dissatisfied with Jeremy Franklin Mitsubishi in Kansas City Missouri the young man working on my car decided to yell and scream at my friend who brought my car up for me because I work third shift. Kansas City Missouri the young man working on my car decided to yell and scream at my friend who brought my car up for me because I work third shift. And my tires are now off balance. Didn't offer to do nothing when the manager came out when they when he heard the voices raised. Still didn't make anything right and my tires are still jacked up that I bought from them brand new.. I guess to get my s*** fixed I got to go and get a lawyer More
by Brandadare71
Employees Worked With
TJ Clark
March 08, 2022
After looking at the dealer's website, I began to get an outlandish number of calls, emails, and texts that persisted even after I asked the representatives (Terry, Vinessa, and Brandon) to stop contacting outlandish number of calls, emails, and texts that persisted even after I asked the representatives (Terry, Vinessa, and Brandon) to stop contacting me. They were very unprofessional and I don't see myself buying from Jeremy Franklin after this. More
by Kaitlynpenn1
