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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.5
215 Reviews
Call Service Center (816) 523-6900

215 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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June 27, 2024

Everything was great got a loaner car to drive while my car was being fix. More

by timothyaiken52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Timothyaiken52, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Very friendly, straight shooters, and very helpful. This team helped get me the tires I needed quickly and affordably More

by bgamso01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bgamso01, we're happy to hear you had such a positive experience with our team! Thank you for your kind review! We're glad to hear that our team was friendly, straightforward, and helpful in getting you the tires you needed quickly and affordably. Your satisfaction is our top priority, and we’re happy we could assist you. If you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!

June 17, 2024

They are very responsive and responsible, also attentive to your needs, through the whole service they keep you informed! So that is awesome More

by Dalimar arteaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Jun 20, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dalimar Arteaga, thank you so much for the positive review and your wonderful feedback! We're thrilled you found our team responsive, responsible, and attentive to your needs. Keeping our customers informed throughout the service process is our top priority, and it's great to know that you appreciated it. Your kind words mean a lot to us, and we're here to assist you with any future needs. Thanks again for taking the time to share your experience! We hope you have a great day!

June 15, 2024

It didn’t take long for the oil filter change. I had made an appointment earlier but I called to reschedule for later in the day and they were able to accommodate me. More

by ross.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ross. g, your wonderful feedback and rating mean a lot to us. We're delighted to hear that we could accommodate your rescheduling request and that your oil filter change was completed promptly. Our goal is to provide convenient and efficient service for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you, and have a fantastic day!

June 15, 2024

Prompt attention, no need of long time appointments! It was an excellent service. Thanks for the excellent attention. Perhaps needs some coffee services while waiting. More

by rcastillo1197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service attention
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Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rcastillo1197, thank you for your fantastic review! We're pleased to hear that you received prompt attention and excellent service during your visit. Your feedback is invaluable, and we appreciate your suggestion regarding coffee services. We're always looking for ways to enhance our customer experience and will consider this in the future. Thank you for choosing us, and we look forward to serving you again soon! Best regards, The Jeremy Franklin Mitsubishi Team

June 15, 2024

I purchased my vehicle from Jeremy Franklin Mitsubishi. Chris and Deon assisted in making that process a breeze. When I stop by for service oil change appointments, I am always blown away by everyone’s w More

by Park.amanda486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Deon, Brandon, Will
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Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Park.amanda486, thanks for your praise and kind comments about our team and for your wonderful review! We're thrilled to hear that Chris and Deon made your vehicle purchase experience smooth and enjoyable. It’s great to know that our service team continues to impress you with their dedication and willingness to help, whether it’s providing water, reconnecting your phone, or simply having a friendly chat. Your recommendation means the world to us. We appreciate your continued trust in Jeremy Franklin Mitsubishi and look forward to serving you again in the future.

June 14, 2024

Good service, but too much time in the waiting room. I suggest offering a loaner if the service will take more than a couple hours. More

by mnguccim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will — Service dept
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Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mnguccim, thank you for your kind review; we are happy to pass along your comments to the team here at Jeremy Franklin Automotive! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 10, 2024

MOST OF MY EXPERIENCES HAVE BEEN VERY ENJOYABLE INFORMATIVE AND POSITIVE THEIR CUSTOMER SERVICE IS AWESOME More

by jenkinscarl124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jenkinscarl124, thank you so much for your high rating and for sharing your positive experiences with us! We are delighted to hear that you have found our customer service to be awesome and that your visits have been enjoyable, informative, and positive. Your feedback is incredibly valuable to us, and we are grateful for your support. If there is anything we can do to make your future visits even better, please let us know. Thank you again for the great review!

June 06, 2024

Sold me a car with active recall, insist there is nothing wrong with the transmission yet it is getting worse, sold me a warranty that I didn’t agree to, laughed at me when I called with my concerns, rushed More

by ericarenefugitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ericarenefugitt, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience and falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.

June 04, 2024

Very nice & respectable people. Had a nice inventory of cars and got me the car that i wanted More

by synapse_twisted0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Synapse_twisted0m, your wonderful feedback and rating mean a lot to us. Thank you for your fantastic review! We are delighted to hear that you found our team to be nice and respectable and that you were pleased with our inventory of cars. It's great to know that we were able to help you find the car you wanted. We strive to provide a wide selection of vehicles and exceptional customer service, so your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

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