Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Jenkinscarl124, thank you so much for your high rating and for sharing your positive experiences with us! We are delighted to hear that you have found our customer service to be awesome and that your visits have been enjoyable, informative, and positive. Your feedback is incredibly valuable to us, and we are grateful for your support. If there is anything we can do to make your future visits even better, please let us know. Thank you again for the great review!

Jeremy Franklin Mitsubishi of Kansas City responded

Ericarenefugitt, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience and falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.

Jeremy Franklin Mitsubishi of Kansas City responded

Synapse_twisted0m, your wonderful feedback and rating mean a lot to us. Thank you for your fantastic review! We are delighted to hear that you found our team to be nice and respectable and that you were pleased with our inventory of cars. It's great to know that we were able to help you find the car you wanted. We strive to provide a wide selection of vehicles and exceptional customer service, so your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Taylor thank you for taking the time to leave us your honest feedback. We are glad you found our sales team friendly and welcoming. However, we regret the issues you encountered with your vehicle and the delay in sending your title. We apologize for the inconvenience and frustration this has caused you. The delay in receiving your title and the oversight regarding the broken gas hatch are not in line with the standards we strive to maintain. We understand how important timely and transparent communication is, and we are sorry for any stress this situation may have caused. We are pleased that your vehicle issues have been resolved and that you were not charged for the repair at the dealership. We will use your feedback to improve our processes and ensure that such issues are addressed promptly in the future. To discuss your situation further and to see how we can assist you with any late fees or additional concerns, please contact our customer service manager. We value your business and are committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cameron Lindstrom, we appreciate you taking the time to leave us this feedback. Thank you so much for your kind review! We are thrilled that you had a positive experience with our team. We pride ourselves on providing quick and efficient service, and it's wonderful to know that our staff was able to assist you when needed. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Nathanherren, we are delighted we could provide you with a positive experience! Thank you for your feedback! We're glad you appreciated our quick, courteous, and professional service. We're sorry for any surprise regarding the transmission service. Our goal is to ensure that all necessary maintenance is communicated clearly to our customers. If you have any concerns or questions about the service, please feel free to let me know. We're here to ensure you have a positive experience every time you visit.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi, thank you for the high star rating! Thank you for taking the time to share your feedback with us! We're thrilled to hear that Cal provided you with exceptional service, and we're just as glad to have him back on our team. Providing fair and transparent pricing is a priority for us, and we're delighted to hear that Cal's service aligns with our commitment to customer satisfaction. We'll be sure to pass along your kind words to Cal and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Jeremy Franklin Mitsubishi of Kansas City responded

Murphellephillips, we're happy to hear you had such a positive experience with our team! Thank you so much for your glowing review! We're thrilled to hear that you received excellent service from our team, and we truly appreciate your kind words. Providing friendly and professional assistance, as well as addressing all your questions, is what we aim for with every customer interaction. We're glad that our service department team member left a positive impression, even if his name slipped your mind. We'll make sure to share your kudos with our entire team. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you again for choosing us!

Jeremy Franklin Mitsubishi of Kansas City responded

Tmperryman, we appreciate your feedback! Thank you for your wonderful review! We're delighted to hear that Tyler provided pleasant and timely service and that our mechanic was thorough with your oil change and tire rotation. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again!

Jeremy Franklin Mitsubishi of Kansas City responded

Akirac31, we appreciate your positive review! Thank you so much for your wonderful review! We're thrilled to hear that Brandon provided you with exceptional service and delivered on his promises. It's fantastic to know you're loving your new ride. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new whip, and we look forward to serving you again in the future!