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Jeremy Franklin Mitsubishi of Kansas City - Service Center
Kansas City, MO
173 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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173 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center
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Verified Customer
February 03, 2024
They lied to me that they had inspected my car but they did not Brought my vehicle and asked them to check the cause of a squeaking sound and then change one light and do an oil change. After an hour of wa did not Brought my vehicle and asked them to check the cause of a squeaking sound and then change one light and do an oil change. After an hour of waiting, they called me to the front desk and said that my car was 'ready'. Upon arrival, they gave me my bill which was around 100 dollars. I asked them if they fixed the squeaking sound. They then responded by saying that my car had high miles. I told them high miles by by itself won't cause the sound. The man insisted that the car had high miles. They definitely did not inspect my car More
by omukanjiri
Employees Worked With
Service department manager
January 30, 2024
Always friendly and helpful. Takes care of my vehicle promptly Always answers any questions and makes sure I understand the service needed Takes care of my vehicle promptly Always answers any questions and makes sure I understand the service needed More
by 333dmr777
Employees Worked With
Cal
January 20, 2024
We bought a brand new vehicle from this dealership about 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept multiple times at a different Mitsubishi dealership (closer to our residence) with no luck on actually correcting the issue I decided to make a call to this place just to see if there was ANYTHING else they could do to help us out. I asked to speak to a manager and was a little discouraged when I was sent to a voicemail. To my surprise, within 10 minutes I got a call back. The manager listened to my story, related to the issue, and gave me immediate instruction and a plan on getting my vehicle seen asap. We brought the car in and was given a loaner (!!!). The service was super quick. With no appointment or anything our car was in and out. The shop manager communicated with me the whole time to let me know what their plan of action was. We picked the car up and within a day ran in to the same issue.. We contacted the manager again and with no questions asked they got the car back in the shop and took the issue to a whole different level. The issue was finally resolved and we have had no problems since. The shop manager requested that they take our car and fill up the gas tank for our troubles before we left the final time. I just can’t say enough good things about the kindness and professionalism of the whole place. Working with them was the BEST customer service I had ever experienced. HIGHLY recommend going here for your next car buying experience. More
by eisensmith14
December 22, 2023
Friendly, knowledgeable service staff I trust for my auto care needs! Very nice and clean waiting area while auto is being serviced. care needs! Very nice and clean waiting area while auto is being serviced. More
by nelsontricia
Employees Worked With
Cal and Mark in Service Department
