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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.5
198 Reviews
Call Service Center (816) 523-6900

198 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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August 06, 2024

They literally stole all of my tools out of my car. And my two radios along with it. They claim that it was the homeless, but the homeless would not leave behind a bottle of booze that I found still in More

by Brenden Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire Service Department
Report | Print
Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dennis Paulson, We are very sorry to hear about your experience. While we understand your frustration, we must clarify that our policy clearly states we are not responsible for the theft of personal belongings left in the vehicle. We encourage all customers to remove valuables from their vehicles before service. We strive to provide the best care for your vehicle, but we recommend filing a police report for stolen items and contacting your insurance for further assistance. We apologize for any inconvenience this has caused and appreciate your understanding.

August 06, 2024

We loved working with our sales team, Had our first oil change there 2 weeks ago, they were fast and courteous? Would definitely recommend Jeremy Franklin to family and friends. More

by chuckshoneybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Chuckshoneybear, thank you so much for your positive comments about Jeremy Franklin Automotive! Thank you for your kind words! We’re delighted to hear that you enjoyed working with our sales team and that your first oil change experience was fast and courteous. Jeremy Franklin and the entire team strive to provide excellent service, and we’re thrilled you would recommend us to your family and friends. We look forward to serving you again in the future!

July 08, 2024

Check staff were friendly, and helpful. Cal and Will got me taken care of fairly quickly. More

by sacocoa.sw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal and Will
Report | Print
Jul 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Sacocoa.sw, Thank you for your positive feedback! We're glad to hear that Cal and Will were able to assist you promptly and efficiently. We'll be sure to pass along your kind words to them. If you need any further assistance, don't hesitate to reach out. We appreciate your business! Thank you, and have a fantastic day!

June 27, 2024

Everything was great got a loaner car to drive while my car was being fix. More

by timothyaiken52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Timothyaiken52, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Very friendly, straight shooters, and very helpful. This team helped get me the tires I needed quickly and affordably More

by bgamso01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bgamso01, we're happy to hear you had such a positive experience with our team! Thank you for your kind review! We're glad to hear that our team was friendly, straightforward, and helpful in getting you the tires you needed quickly and affordably. Your satisfaction is our top priority, and we’re happy we could assist you. If you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!

June 17, 2024

They are very responsive and responsible, also attentive to your needs, through the whole service they keep you informed! So that is awesome More

by Dalimar arteaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
Report | Print
Jun 20, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dalimar Arteaga, thank you so much for the positive review and your wonderful feedback! We're thrilled you found our team responsive, responsible, and attentive to your needs. Keeping our customers informed throughout the service process is our top priority, and it's great to know that you appreciated it. Your kind words mean a lot to us, and we're here to assist you with any future needs. Thanks again for taking the time to share your experience! We hope you have a great day!

June 15, 2024

It didn’t take long for the oil filter change. I had made an appointment earlier but I called to reschedule for later in the day and they were able to accommodate me. More

by ross.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ross. g, your wonderful feedback and rating mean a lot to us. We're delighted to hear that we could accommodate your rescheduling request and that your oil filter change was completed promptly. Our goal is to provide convenient and efficient service for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you, and have a fantastic day!

June 15, 2024

Prompt attention, no need of long time appointments! It was an excellent service. Thanks for the excellent attention. Perhaps needs some coffee services while waiting. More

by rcastillo1197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service attention
Report | Print
Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rcastillo1197, thank you for your fantastic review! We're pleased to hear that you received prompt attention and excellent service during your visit. Your feedback is invaluable, and we appreciate your suggestion regarding coffee services. We're always looking for ways to enhance our customer experience and will consider this in the future. Thank you for choosing us, and we look forward to serving you again soon! Best regards, The Jeremy Franklin Mitsubishi Team

June 15, 2024

I purchased my vehicle from Jeremy Franklin Mitsubishi. Chris and Deon assisted in making that process a breeze. When I stop by for service oil change appointments, I am always blown away by everyone’s w More

by Park.amanda486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Deon, Brandon, Will
Report | Print
Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Park.amanda486, thanks for your praise and kind comments about our team and for your wonderful review! We're thrilled to hear that Chris and Deon made your vehicle purchase experience smooth and enjoyable. It’s great to know that our service team continues to impress you with their dedication and willingness to help, whether it’s providing water, reconnecting your phone, or simply having a friendly chat. Your recommendation means the world to us. We appreciate your continued trust in Jeremy Franklin Mitsubishi and look forward to serving you again in the future.

June 14, 2024

Good service, but too much time in the waiting room. I suggest offering a loaner if the service will take more than a couple hours. More

by mnguccim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will — Service dept
Report | Print
Jun 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mnguccim, thank you for your kind review; we are happy to pass along your comments to the team here at Jeremy Franklin Automotive! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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