Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
170 Reviews
Call Service Center (816) 523-6900

170 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

Sort by
November 12, 2024

Prompt service. I didn't need much this time, so there's not a whole lot to say. They did what I needed them to without issue. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Fellas At the Computer in the Service Center
Report | Print
November 12, 2024

The staff was very friendly. They were able to perform my oil change in under and hour. More

by cttrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 06, 2024

Awesome service, very respectful and courteous. Also kept me informed of what was going on with my vehicle. And took me in right away when I came in because my airbag light came on . Thank the staf More

by joancooper418@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Joancooper418@gmail.com, thank you so much for the positive reviewand for your kind words! We’re delighted to hear that our team was able to get you in right away and keep you informed throughout your visit. Ensuring our customers feel respected and well-informed is a top priority, especially when unexpected issues arise. We’ll be sure to pass along your appreciation to our staff for their prompt and understanding service. Thank you for choosing us, and we’re always here whenever you need assistance!

November 05, 2024

My recent service visit was handled quickly and I was treated respectfully! The service manager, Cal, was honest and responsive to my questions and concerns about my vehicle! More

by deanna.keller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Nov 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Deanna.keller, thank you for sharing your positive experience! We’re thrilled to hear that your service visit was quick and that you felt respected throughout the process. Cal and the rest of our team work hard to ensure that our customers receive honest, responsive, and thorough care, so it’s great to hear that this was reflected in your visit. We appreciate your trust in us and look forward to serving you again in the future!

November 05, 2024

Took my truck in to get a oil change they couldn’t even rotate my tires poor service. I don’t know what type of Mickey Mouse operation you guys are running, but it’s terrible. Something needs to be done. More

by BRADFORDREEDER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bradfordreeder01, it's upsetting to hear that your experience was anything but stellar.Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. At Jeremy Franklin Automotive, we aim to provide efficient, high-quality service to every customer. If there was a specific reason we couldn’t rotate your tires during the oil change, such as tire condition or other safety concerns, our team should have explained this clearly. We apologize if this information was not communicated effectively and for any inconvenience caused. We’d be happy to discuss this further and ensure your concerns are addressed, so please reach out to us directly. Thank you for giving us the chance to improve our service.

October 29, 2024

They did great job on my oil change, service was very friendly and very fast. More

by Derrick Sutherland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Derrick Sutherland! We're so happy we were able to help you out! Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our fast and friendly service during your oil change. Your satisfaction is our top priority, and we’re glad we could make your visit great. We look forward to helping you with any future maintenance needs—drive safely, and see you next time!

October 29, 2024

Quick service and nice staff, who are Willing to answer questions, and inquire for any other issues. More

by iczhou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Iczhou, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our quick service and friendly staff. Our team is always here to help and ensure you have everything you need. We appreciate your feedback and look forward to serving you again soon!

October 26, 2024

I love them there are so ind to people I love my car a lot More

by SHAVONDALLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Shavondallah, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you so much for the kind words! We’re delighted to hear you’re loving your car and had a positive experience with our team. Making our customers feel welcome and valued is what we strive for every day. Enjoy every mile in your new car, and remember, we’re here whenever you need us! Thank you for being part of the Jeremy Franklin Automotive family!

October 25, 2024

Bad customer service nasy people won't come back again paying long customers not mean nothing More

by 100LOWHURDLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

100lowhurdles, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. At Jeremy Franklin Automotive, we value every customer, especially those who have trusted us over time. Your feedback is important to us, and we’d like to address any concerns to ensure this doesn’t happen again. If you’re open to it, please reach out to us directly—we’d appreciate the chance to make things right. Thank you for bringing this to our attention.

October 24, 2024

Everyone is always so professional and pleasant. They keep me informed on my maintenance and helps me schedule things for my vehicle, which is great. I love it here. More

by ebonye06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Givens
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonye06, we appreciate your feedback! Thank you so much for your kind words! We’re delighted to hear that our team’s professionalism and friendly approach make each visit enjoyable for you. Keeping you informed and helping with scheduling is all part of our commitment to making vehicle maintenance as easy and convenient as possible. We’re grateful to have you as part of the Jeremy Franklin Automotive family, and we look forward to serving you for many miles to come!

1
2
...
17