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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
204 Reviews
Call Service Center (816) 523-6900

204 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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February 11, 2025

Although you have to pay the higher rate going to a dealer… I am familiar with the dealership so that’s why I keep going back. I’ve been happy with the services so far thank you. More

by rhonda646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rhonda646, we are glad we could help! Thank you for your continued trust and loyalty! We understand that dealership pricing can sometimes be higher, but we’re committed to providing top-quality service and a great customer experience every time you visit. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know!

February 11, 2025

I scheduled a 30,000 mile service for $400 on the website. When I arrived they said it was a glitch and that it would be $1200. I was upset. I asked for the manager. Never saw them. I asked them spec More

by fiveyeagers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the service man’s name
Report | Print
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Fiveyeagers, we regret to hear that you had this experience with us. We sincerely apologize for any confusion regarding the pricing of your 30,000-mile service. Our goal is always to provide transparent and accurate information, and we regret that a pricing error on our website caused frustration. We understand how important it is to have clear expectations when servicing your vehicle. Regarding your request to speak with a manager, we strive to address all concerns promptly, and we regret that you did not receive the level of communication you expected. Please know that customer satisfaction is our priority, and we would love the opportunity to make this right. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. We appreciate your feedback and the opportunity to improve our service!

February 04, 2025

The service team was friendly and got us in and out in 30 minutes. I would definitely recommend them for all you car needs. More

by misseshim247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Misseshim247, we're glad you had such a wonderful experience with us! Thank you for your great review! We're happy to hear that our service team provided you with a friendly and efficient experience. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!

February 03, 2025

They always forget to put something back in mycar. .thru 5 years and 2 cars More

by tcw197046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Report | Print
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tcw197046, we appreciate your feedback and sincerely apologize for any inconvenience you've experienced. Your trust and satisfaction are very important to us, and we want to make things right. Please reach out to us directly so we can address this and ensure a better experience for you moving forward. We truly value your business and would love the opportunity to improve your next visit.

January 31, 2025

It was very professional and the work was done in a timely manner. Only complaint was that the day after I found that my oil reset wasn't done More

by jsproat1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 06, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jsproat1955, we are glad we could help! Thank you for your feedback! We're glad to hear that you had a professional and timely experience with us. We apologize for the oversight on the oil reset and appreciate you bringing it to our attention. Please feel free to stop by, and we'd be happy to take care of it for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Let us know how we can assist you further! Thank you, and have a fantastic day!

January 26, 2025

Very poor was not satisfied at all waited for 20 mins on the service drive for someone to assist me More

by Daryl Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Daryl Thomas, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. Providing prompt and attentive service is important to us, and we sincerely apologize for the wait you encountered. We would love the opportunity to make things right—please reach out to our service team so we can address your concerns and ensure a better experience moving forward.

January 24, 2025

The dealership was great. I made my appointment the week before. Dropped off my vehicle and picked up a loaner. Was back to work within 15 minutes. Dealership called me when t More

by dunnka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Feb 01, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dunnka1, thank you so much for the positive review and for sharing your experience! We're so glad to hear that everything went smoothly and efficiently, from your appointment to picking up your vehicle. Our goal is to make service as convenient as possible, and it's great to know we met that expectation for you. We appreciate your business and look forward to assisting you again in the future!

January 24, 2025

my experience was very good and I'll recommend your dealership to all my friends and relatives More

by mlganoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mlganoe, we really appreciate your positive review! Thank you for your kind words and recommendation! We're so glad to hear you had a great experience with us. Your support means the world to our team, and we truly appreciate you spreading the word. If you ever need anything, we're always here to help! Thank you, and have a fantastic day!

January 21, 2025

They delivered fast and courteous sevice while making sure I was comfortable while I waited. More

by jamesjfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 26, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jamesjfuller, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you for your kind review! We're delighted to hear that our team provided fast and courteous service while ensuring your comfort during your visit. Your satisfaction is our top priority, and we’re grateful for the opportunity to serve you. We look forward to assisting you again soon!

January 21, 2025

My appointment was a very fast and friendly service personnel who made it a very pleasant experience. More

by PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Jan 26, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pj, thank you so much for the positive review! We're so glad to hear that your appointment was quick and that our friendly team made it a pleasant one. Providing efficient and welcoming service is always our goal. We appreciate your business and look forward to assisting you again in the future! 😊

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