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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,297 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,297 reviews

August 30, 2024

I feel like they truly care about your wants and needs. They are very professional ! More

by rivernyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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Sep 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rivernyle, we really appreciate your positive review! Thank you for your kind words! We're thrilled to hear that you felt genuinely cared for and that our team's professionalism stood out during your visit. Our goal is always to prioritize your wants and needs, ensuring you have the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

August 25, 2024

Getting the vehicle was quick and painless the service department does fast friendly service would recommend More

by jtmoritz27895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jtmoritz27895, we're glad to hear you enjoyed your visit. Thank you for the wonderful review! We’re thrilled to hear that your vehicle purchase was quick and painless and that you found our service department fast and friendly. Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

August 24, 2024

All service staff that I have encountered have been polite, professional and knowledgeable. I would recommend the service department. HOWEVER, I do not recommend buying a vehicle from Jeremy Franklin u More

by adchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Adchurch, we appreciate your feedback! Thank you for sharing your experience with our service department. We’re glad to hear that you found our staff polite, professional, and knowledgeable, and we appreciate your recommendation of our service team. However, we’re truly sorry to hear that you feel dissatisfied with your vehicle purchase. This is certainly not the experience we aim to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and see how we can make things right. Please reach out to us directly so we can address your concerns. Your feedback is invaluable to us, and we hope to have the chance to regain your trust.

August 23, 2024

Great customer service- My friend referred me was not taking care of - How do we get her referral bonus- More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tamika, thank you for sharing your positive experience! Thank you for your feedback and for choosing us based on your friend’s referral! We’re thrilled to hear you had a great experience with our customer service. We apologize for any oversight regarding your friend’s referral bonus. Please contact us directly and we’ll make sure your friend receives the referral bonus promptly. We appreciate your understanding and look forward to assisting you further!

August 23, 2024

Job was done in a timely manner. Didn't have to wait long at all More

by beetlebailey_wb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Beetlebailey_wb, thank you for sharing your positive experience! Thank you for taking the time to leave us a review! We’re glad to hear that your experience with us was timely and efficient. We strive to provide prompt service without compromising quality, so it's great to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

August 23, 2024

Responsive and considerate service. Everything is clearly explained. Service writer keeps me informed of status. More

by Michael Grimaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal and William in Service
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Michael Grimaldi, we're glad you had such a wonderful experience with us! Thank you for sharing your experience! We’re delighted to hear that you found our service responsive and considerate. Our team strives to ensure everything is communicated and that you’re kept informed throughout the process. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need anything in the future, don’t hesitate to reach out. We appreciate your trust in Jeremy Franklin Automotive!

August 22, 2024

They informed me of when I needed a oil change but they failed to tighten up what it was with no problem More

by darrylskannal789
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Darrylskannal789, thank you for sharing your positive experience! Thank you for your feedback. We’re glad our team was able to keep you informed about your vehicle’s needs, but we sincerely apologize for the oversight in not fully tightening the component. Your safety and satisfaction are our top priorities, and we regret that we fell short in this instance. Please reach out to us directly so we can address this issue promptly and ensure everything is in perfect working order. We appreciate your business and are committed to making things right.

August 22, 2024

My car doesn’t sound the same ,after receiving the oil change.. it kinda sounds like a lawn mower when it is excelerating…Not too happy at all. It absolutely did not sound like that when it was brought i More

by bclayton2646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember the salesperson
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Aug 24, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bclayton2646, We're sorry to hear about your recent experience after the oil change. Your vehicle should never leave our service department sounding anything less than perfect. We take your concerns seriously and want to make this right. Please contact us at your earliest convenience, or bring your car back in so we can inspect it immediately. Your satisfaction is our priority, and we appreciate the opportunity to resolve this issue for you.

August 22, 2024

The staff at Jeremy Franklin is awesome! They are prompt, professional and very knowledgeable about the issues of my vehicle! I recommend JF to everyone! More

by emhula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emhula, we appreciate your feedback! Thank you so much for your kind words and recommendation! We're thrilled to hear that our team at Jeremy Franklin Automotive made such a positive impression with their promptness, professionalism, and knowledge. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations. We truly appreciate your support and look forward to continuing to serve you in the future!

August 20, 2024

Had a wonderful experience at Jeremy Franklin. The staff was professional and very informative about our service. More

by ESPISEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Espiseven, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Jeremy Franklin Automotive

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