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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,317 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,317 reviews

September 25, 2024

Incredible service! Jacob and Cal are especially helpful and down-to-earth. Will always recommend! More

by kasiexharlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kasiexharlin, thank you so much for the positive review and for the kind words! We're so glad to hear that Jacob and Cal provided such incredible service. We strive to create a welcoming and helpful environment, and it's great to know they made your experience special. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, and have a fantastic day!

September 25, 2024

Great experience! Everyone was super friendly and the service was great and they were really fast More

by emily.hall430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of his name. I came on a Friday morning
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emily.hall430, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 24, 2024

Great quick service. I’ve serviced my car here since I bought it in 2020 and I’ve been treated really well. More

by bestforurhealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repair
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bestforurhealth, we are glad we could help! Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've consistently received great service since 2020. It's our goal to treat every customer with the care and respect they deserve. We look forward to continuing to provide you with excellent service for years to come!

September 24, 2024

Pretty Dam awesome great service , very understanding customer friendly down to earth human being, very appreciative of doing busy with them More

by Treal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Treal, your wonderful feedback and rating mean a lot to us. We're thrilled to hear that you had a great experience and felt well taken care of. Our team strives to be down-to-earth and truly customer-focused, so it's great to know that came through. We appreciate your business and look forward to working with you again! Thank you, and have a fantastic day!

September 16, 2024

Jacob has been great to work with. We bought a few vehicles from him and has been great work. He went out of his way to get vehicles shipment arranged since I wanted them out of state More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vee, thank you for the high star rating! Thank you so much for your kind words! We're thrilled that Jacob has provided you with an exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad Jacob could help arrange the shipment and transport for your out-of-state vehicles. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Safe travels, and enjoy your vehicles!

September 15, 2024

I purchased vehicle online that needed to be shipped to my hinge. Jacob kept making false promises about delivery of my vehicle. I would have appreciated if if he came clean and told me upfront about exa More

by Gaurav.Vijaywargia
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jacob Pillman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Gaurav.vijaywargia, thank you for taking the time to leave us feedback about your experience with us. We sincerely apologize for the experience you had regarding the delivery of your vehicle. Clear communication is important to us, and we regret that we fell short in providing you with accurate updates. Your concerns about the delivery timeline and confirmation of the vehicle's accessories are valid, and we take them seriously. We will be addressing this with Jacob and the team to ensure we improve our communication. If there’s anything we can do to make this right or provide further assistance with your vehicle, please don't hesitate to reach out. Your satisfaction is our priority. Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2024

I would never buy another car from this lot. The service center people are very dishonest and the mechanics have no idea what they are doing. I bought a new 2022 outlander and it went in for se More

by downingstacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Downingstacey, thank you for taking the time to let us know about your recent experience.We are truly sorry to hear about the issues you’ve encountered with your 2022 Outlander and your experience with our service center. This is certainly not the level of service or quality we strive to provide, and we take your concerns very seriously. Please reach out to our service manager directly so we can better understand the situation. Customer satisfaction is our top priority, If you'd be willing to provide more feedback, please reach out to us at (816) 256-8745 so we can assist you further. Thank you for bringing this to our attention, and we hope to regain your trust.

September 13, 2024

Friendly and attentive. Always good to remind when it’s time for service. Easy to achy appointments and turn the job around quickly! More

by deepwoodsrusticdecor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Deepwoodsrusticdecor, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're glad to hear that you found our team friendly and attentive and that our service reminders and appointment process have been helpful for you. We always strive to make the experience as easy and efficient as possible. We look forward to continuing to provide you with great service in the future. If you ever need anything, don’t hesitate to reach out!

September 13, 2024

Work done in a minimal amount of time. Left satisfied with the work that was done. More

by delores.owens
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Delores.owens, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to share your feedback! We’re thrilled to hear that you were satisfied with the service and that the work was completed in a timely manner. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!

September 12, 2024

This Dealership will get the things you need done in the allotted time called for and it's always good. More

by bigdaddyds7734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bigdaddyds7734, thank you for sharing your positive experience and for your positive feedback! We're glad to hear that we consistently meet your expectations and get things done within the promised time frame. Providing reliable service is what we aim for, and it’s great to know we’ve delivered that for you. We appreciate your business and look forward to serving you again in the future!

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