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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,760 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,760 reviews

August 03, 2026

No communication No communication on when the part would be in, I had to call and get an estimate on when it would be ready More

by andrebanks6
Recommend Dealer
No
Employees Worked With
Kyle and Greg
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Aug 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Andrebanks6, thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it can be to wait for a part and not have the timeline you were hoping for. Many replacement parts are supplied by the manufacturer or third-party vendors, and delivery times can change unexpectedly due to shipping delays or availability issues. While we strive to provide updates as soon as we receive new information, there are times when we simply do not have an accurate estimated arrival date until the supplier provides one. We regret that we fell short in communicating this with you. Your feedback is valuable and will help us improve our communication throughout the repair process. We appreciate your patience and the opportunity to serve you, and we hope to provide you with a much better experience in the future.

August 03, 2026

The Best! !! Make it super easy in all facets. Very informative and always puts the customer first. More

by jeff@tribecaconcrete.com
Recommend Dealer
Yes
Employees Worked With
Cal
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Aug 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

jeff@tribecaconcrete.com, thank you so much for the amazing review! Your kind words truly mean a lot to our team. We're thrilled to hear that we made the entire process easy and informative while putting your needs first. Providing a stress-free, customer-focused experience is what we strive for every day. We sincerely appreciate your business and look forward to helping you again whenever you need us. Enjoy your new vehicle!

August 03, 2026

Good service, not my first time at location I like the full inspection, getting and out in a timely manner. It's hard to make an appointment by phone, I had to go to dealership to schedule appointment More

by CRAIG.TINSLEY
Recommend Dealer
Yes
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Aug 10, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Craig. Tinsley, thank you for your continued trust in our service department! We're glad to hear you've had consistently good experiences with us and that you appreciate our comprehensive vehicle inspections and timely service. It's always our goal to make every visit as convenient and efficient as possible. We also appreciate you bringing the appointment scheduling issue to our attention. We understand how frustrating it can be when it's difficult to reach us by phone, and we're actively working to improve our responsiveness so scheduling an appointment is easier for all of our customers. Thank you again for your valuable feedback and for choosing us. We look forward to serving you again on your next visit!

August 02, 2026

Great customer service. Professional service with timely service. Comfortable waiting area. Jeremy Franklin is great. More

by ceceliaspears078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 10, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ceceliaspears078, thank you so much for your wonderful review! We're thrilled to hear that you received great customer service and found our team professional and efficient. We're also glad you enjoyed our comfortable waiting area while your vehicle was being serviced. Your kind words about Jeremy Franklin mean a great deal to us, and we'll be sure to share your feedback with the entire team. We truly appreciate your business and look forward to serving you again in the future!

August 01, 2026

This experience with the dealership was excellent. When I reported that I had a battery issue they completely checked out all electrical systems to make sure the issue had been taken care of. More

by dunnka1
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
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Aug 10, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dunnka1, thank you for taking the time to share your experience! We're delighted to hear that you had an excellent visit with our service department. Our team believes in addressing the root cause of concerns, so we're glad we could thoroughly inspect your vehicle's electrical system and resolve your battery issue. Thank you for trusting us with your vehicle, and we look forward to providing you with the same great service on your next visit!

August 01, 2026

Welcoming, clean, timely. Would have liked to have a cup of coffee while waiting in shop a few hours. More

by la.donnakcmo
Recommend Dealer
Yes
Employees Worked With
Auto maintenance
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Aug 06, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

La.Donnakcmo, Thank you for taking the time to leave us a review! We're glad to hear you found our dealership welcoming and clean, and that your visit was completed in a timely manner. We also appreciate your feedback about the coffee. We understand that a comfortable waiting experience makes a difference, especially during longer visits, and we'll certainly take your suggestion into consideration as we continue looking for ways to improve. We appreciate your business and hope to see you again for your future automotive needs!

July 29, 2026

Everyone was very helpful and made my experience relaxing and easy. Got me driving right away More

by Rockedramarks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rockedramarks, thank you for taking the time to leave us such a wonderful review! We're so glad to hear that our team made your experience relaxing, easy, and enjoyable. Providing a stress-free car-buying experience is exactly what we strive for, and we're thrilled we could get you on the road so quickly. Congratulations on your new vehicle, and thank you for choosing Jeremy Franklin Mitsubishi! We truly appreciate your business and look forward to serving you again in the future. Enjoy the ride!

July 27, 2026

I am always treated very well when my car is serviced. However, this experience was one of my best. The team is so kind and collaborative. More

by halljh12
Recommend Dealer
Yes
Employees Worked With
Greg and Kal
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Jul 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Halljh12, thank you so much for your kind words and for trusting us with your vehicle's service! We're thrilled to hear that you've consistently had great experiences with our team, and it's especially rewarding to know this visit was one of your best. Providing friendly, collaborative, and exceptional service is what we strive for every day. We truly appreciate your continued support and look forward to taking care of you and your vehicle for many years to come. Thanks again for choosing Jeremy Franklin Automotive!

July 27, 2026

Very attentive to my questions. Conscience courtesy and very friendly. So thankful for the team More

by TJ
Recommend Dealer
Yes
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Jul 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

TJ, thank you so much for your wonderful review! We're delighted to hear that our team was attentive to your questions and provided the courteous, friendly service you deserve. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the entire team. We truly appreciate your trust in Jeremy Franklin Automotive and look forward to serving you again whenever you need us. Thank you for being part of our family!

July 27, 2026

The staff was great, however not very impressed with the fact that I had to replace the 2 front tires in the first week, also had to get the oil changed with in 500 miles, brought it to the service center t More

by shanejohnson100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Shanejohnson100, thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our staff, but we're sorry to learn about the issues you've encountered with your vehicle after your purchase. We understand how frustrating it can be to have to replace tires, get an oil change so soon, and make multiple trips to address a check engine light, especially with the drive from Lawrence. Our goal is always to provide dependable vehicles and exceptional customer service, and we regret that we fell short of your expectations. We appreciate you giving our service team the opportunity to address these concerns. If there's anything still unresolved, we'd welcome the chance to speak with you directly and see how we can help. Please don't hesitate to reach out to our management team at your convenience. Thank you again for your honest feedback. It helps us continue improving, and we hope to have the opportunity to restore your confidence in Jeremy Franklin Automotive.

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