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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,297 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,297 reviews

October 25, 2024

Bad customer service nasy people won't come back again paying long customers not mean nothing More

by 100LOWHURDLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

100lowhurdles, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. At Jeremy Franklin Automotive, we value every customer, especially those who have trusted us over time. Your feedback is important to us, and we’d like to address any concerns to ensure this doesn’t happen again. If you’re open to it, please reach out to us directly—we’d appreciate the chance to make things right. Thank you for bringing this to our attention.

October 24, 2024

Was not a good experience with this dealership poor people skills I will not refer everyone More

by BRADFORDREEDER01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Bradfordreeder01, We’re very sorry to hear that your experience with us did not meet your expectations. Customer satisfaction is extremely important to us, and we aim to provide respectful and attentive service to everyone. If you’re open to it, we’d appreciate the opportunity to learn more about your visit so we can address any issues and improve. Please feel free to reach out directly, as we’d like to make things right. Thank you for your feedback; it helps us to grow and better serve our customers.

October 24, 2024

Everyone is always so professional and pleasant. They keep me informed on my maintenance and helps me schedule things for my vehicle, which is great. I love it here. More

by ebonye06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Givens
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonye06, we appreciate your feedback! Thank you so much for your kind words! We’re delighted to hear that our team’s professionalism and friendly approach make each visit enjoyable for you. Keeping you informed and helping with scheduling is all part of our commitment to making vehicle maintenance as easy and convenient as possible. We’re grateful to have you as part of the Jeremy Franklin Automotive family, and we look forward to serving you for many miles to come!

October 23, 2024

They have such an amazing team! And a special shout out to Jacob! Did such an amazing job with help getting the car I needed!!!✨✨✨ More

by goreekeyyonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Goreekeyyonia, we are glad we could help! Thank you for the wonderful review! We’re thrilled to hear our team made a great impression and that Jacob provided outstanding help in finding the perfect car for you. He’s dedicated to making the process smooth and enjoyable, and it’s fantastic to see that reflected in your experience. Congratulations on your new car, and thank you for choosing Jeremy Franklin Automotive!

October 21, 2024

Excellent customer service - ordered me the exact Outlander that I wanted and worked with me on a very undesirable trade-in. More

by 5171jbrown
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello, 5171jbrown, thank you; we appreciate your feedback and your fantastic review! We're thrilled to hear that you had an excellent experience with us and that our team was able to order the exact Outlander you wanted. We understand that trade-ins can sometimes be challenging, and we're glad we could work with you to find a solution that meets your needs. Your satisfaction is our priority, and we appreciate your trust in Jeremy Franklin Automotive. Enjoy your new Outlander, and we look forward to serving you again in the future!

October 20, 2024

The salesmen were great friendly and courteous the finance manager was respectful and did a good job working with us to find a payment plan More

by TGSKI50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tgski50, we appreciate your positive review! Thank you for sharing your experience! We're so glad to hear that our sales team and finance manager were able to provide friendly, courteous, and respectful service. We always strive to make the entire process as smooth and accommodating as possible, and it’s wonderful to know we could help you find a payment plan that works for you. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing us!

October 20, 2024

Very friendly and helpful! Best car experience shopping and service I've ever received! Thank you guys! More

by jaredgendvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Oct 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jaredgendvil, thank you for sharing your positive experience and for your amazing feedback! We’re thrilled to hear that you had the best car shopping and service experience with us. Our team takes pride in being friendly and helpful, and it’s great to know we could make your visit so positive. If you ever need anything in the future, we’re here for you. Thanks again for choosing us! Thank you, and have a fantastic day!

October 18, 2024

They worked at making sure I was happy with my vehicle and my deal and very hospitable thru the wait. More

by emilyachildress23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emilyachildress23, we're glad you had such a wonderful experience with us! Thank you so much for your review! We’re glad to hear that our team made sure you were happy with both your vehicle and your deal. Providing a comfortable and hospitable experience, even during the wait, is something we strive for. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us, and we hope you enjoy your new vehicle!

October 17, 2024

Very nice excellent customer service Brandon was very informative and he broke it down so I would understand More

by royallady305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Royallady305, thank you so much for your high rating! Thank you so much for your wonderful review! We're thrilled to hear that Brandon provided excellent customer service and took the time to explain everything clearly. Ensuring that our customers feel informed and confident is a top priority for us. We’ll be sure to share your kind words with Brandon. If you need anything else, we’re always here to help. Thanks again for choosing us!

October 17, 2024

Great response time to any questions asked. A lot of no xx just straight business and get it done. Highly recommend them to anyone. More

by Heath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Heath, thank you; we appreciate your feedback! Thank you for your fantastic review! We’re glad to hear that our team provided quick responses and a straightforward, no-nonsense approach. Getting things done efficiently while keeping the process smooth is something we take pride in. We truly appreciate your recommendation and look forward to assisting you or anyone you send our way in the future. Thanks again for choosing us!

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