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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,639 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,639 reviews

March 14, 2026

Always friendly service Always friendly service, work done pretty quick and if they take longer than expected they are always apologetic. Great customer service. More

by BrandyF
Recommend Dealer
Yes
Employees Worked With
DR
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Mar 20, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

BrandyF, thank you for your continued support and kind feedback! We’re so glad to hear that you consistently experience friendly service and timely work from our team. We know your time is valuable, so we always aim to complete everything as efficiently as possible while keeping you informed along the way. Your recognition of our team’s customer service truly means a lot to us. We appreciate you choosing us and look forward to taking care of you again in the future!

March 11, 2026

They were very nice and very professional! The associate got me in something nice that I wanted!🙏🏿🙏🏿 More

by lashondasellers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lashonda Sellers, thank you for the great review! We’re so glad to hear you had a positive experience with our team. Providing friendly, professional service and helping our customers find a vehicle they truly love is what we’re all about. Congratulations on getting into something nice that you wanted! We truly appreciate your support and look forward to helping you again in the future. Enjoy the ride!

March 11, 2026

He did an excellent job and went an extra mile to diagnose other things I was not aware of when I took the car More

by AKINYINYABAR
Recommend Dealer
Yes
Employees Worked With
Cal
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Mar 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Akinyinyaber, thank you for taking the time to share your experience! We're glad to hear that our team member went the extra mile to not only address your original concern but also help identify other issues you may not have been aware of. Providing thorough, honest service is very important to us. We truly appreciate your trust in our team and look forward to helping keep your vehicle running smoothly in the future!

March 10, 2026

Overall I was pleased, but the tires were not inflated accurately. All of them weren't the correct pressure and none of them were the same. Also, they didn't fill the windshield wiper fluid. More

by adriangates
Recommend Dealer
Yes
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Mar 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Adriangates, thank you for your feedback. We're glad to hear that you were overall pleased with your visit, but we do apologize for the oversight with the tire pressures and the windshield washer fluid. That’s not the level of attention to detail we aim to provide. We truly appreciate you bringing this to our attention, as it helps us improve our process and ensure everything is properly checked before a vehicle leaves our service department. If you'd like, please feel free to reach out to us, and we would be happy to make this right. Thank you again for your feedback and for choosing us to service your vehicle.

March 10, 2026

Overall, I like the dealership, and everyone was very nice. I would have to say that, upon further investigation, I noticed that you had 7 days to bring your vehicle back if you weren't pleased. I was ne More

by Tlsparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tisparks, thank you for sharing your feedback. We’re glad to hear that you had a positive interaction with our team and that everyone treated you well during your visit. However, we’re sorry to hear that you’re feeling disappointed after your purchase. Our goal is always to be as transparent as possible throughout the buying process. The 7-day exchange policy is included in the paperwork provided at the time of purchase, and while we strive to review all important information with our customers, we also include it in writing so it can be referenced after leaving the dealership. We certainly understand how frustrating it can feel if something like that wasn’t clearly communicated. Regarding the battery and key fob, items like batteries can sometimes fail without warning, even after passing an initial inspection. While we do perform checks before vehicles are sold, some maintenance items can wear out unexpectedly with normal use. We truly value your feedback and appreciate you bringing your concerns to our attention. If you would be open to discussing this further, we’d be happy to speak with you and see if there is anything we can do to help moving forward. Your satisfaction is important to us, and we appreciate you choosing our dealership.

Mar 17, 2026 -

Tlsparks responded

Thank you for your response. I do appreciate the professionalism of your team; everyone was indeed very kind during my visit. However, I must reiterate that despite your claim, I never received the full set of paperwork after the purchase—only a bill of sale. Without those documents, I had no opportunity to review the 7-day exchange policy or any other terms. As a result, I feel that I was not given a fair chance to fully understand my rights. I am very disappointed, especially since I’ve already had to spend over $300 on a battery and key fob within less than 30 days. I kindly request a full copy of all signed documents and a direct discussion with a manager to address this issue and find a resolution. Thank you for your attention.

Mar 17, 2026 -

Tlsparks responded

This has to be a robot. I clearly stated in my statement that I understood that it's in the paperwork, but I did not get a set of the signed paperwork to go home with me, only the bill of sale. So I had no fair chance at sitting down and going over my paperwork to read about the 7-day exchange. This is a robot responding to me. Shame on you guys, this is exactly what i'm talking about. Shame on you!

March 10, 2026

Friendly, and made sure I could get a vehicle Everyone was friendly. My appointment was quick and easy and they got me out the door fast. More

by Kalvin.loyd
Recommend Dealer
Yes
Employees Worked With
Cal
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Mar 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kalvin.Loyd, thank you so much for your kind review! We're really glad to hear that your appointment was quick and easy and that our team was able to get you into a vehicle and back on the road without any hassle. Providing friendly service and making the process smooth and efficient is always our goal. We truly appreciate you choosing us and look forward to helping you again in the future!

March 07, 2026

It was a nice and pleasant experience Awesome customer service will recommend someone to go there More

by tellitall28
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 11, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tellitall28, thank you so much for your kind words! We’re really glad to hear that you had a nice and pleasant experience with us. Providing awesome customer service is something our team takes great pride in, so it means a lot to know that it made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back again soon!

March 07, 2026

Buying a car is easy and excellent customer service Keep up the good work and good deals More

by tellitall28
Recommend Dealer
Yes
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Mar 11, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tellitall28, thank you for the great review! We're so glad to hear that your car-buying experience was easy and that our team provided excellent customer service. That’s exactly the experience we strive to give every customer. We truly appreciate your support and encouragement. Enjoy your vehicle, and we look forward to helping you again in the future. Thanks for choosing us!

March 06, 2026

worked with Cal and he an did a wonder ful job fast friendly and not really expensive. I will bring my vehicle in every time More

by Waterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cal
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Mar 11, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Waterman, thank you for the great review! We’re happy to hear that you had a fast, friendly experience and that Cal took great care of you. We’ll be sure to pass along your kind words to him. We truly appreciate your trust in us and look forward to taking care of your vehicle every time you need us. Thanks again for your support!

March 06, 2026

Excellent Excellent and fast no problems experienced work price well I will continue to bring my vehicle there More

by Waterman
Recommend Dealer
Yes
Employees Worked With
Cal
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Mar 11, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Waterman, thank you for the wonderful review! We’re glad to hear that you had an excellent and fast experience with no problems. Our team works hard to provide quality service at a fair price, so it’s great to know that it showed. We truly appreciate your continued trust in us and look forward to taking care of your vehicle again in the future!

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