Jenkins Acura

In and Out with Vehicle I wanted Karl and Sonny were professional, informative and attentive. Addressed any issues I raised. I did not negotiate price, it was in the range I expected Karl and Sonny were professional, informative and attentive. Addressed any issues I raised. I did not negotiate price, it was in the range I expected to pay. Juan took me through instruction of vehicle operation and features. More

Good sales service but GARBAGE detail service. Tyler Good sales service but GARBAGE detail service. Tyler and charlie were awesome! Fantastic service and hospitality. Would recommend any family or fr Good sales service but GARBAGE detail service. Tyler and charlie were awesome! Fantastic service and hospitality. Would recommend any family or friend to see them for their next vehicle. Had to go back and forth with the sales manager about 7 times to get the deal I wanted. Wish we could’ve just cut straight to the point on that one. But that’s the game so it’s ok, it’s fun for the right person. Lastly, my only negative experience here was whoever was detailing the vehicles that day. The inside of the car wasn’t wiped down at all. Scuffs and dirt stains on the interior running boards, door panels and dash. Even my boss said it “looked like xxxx they didn’t do anything in here! Did they just spit on a Kleenex?!” when I got to work that night and showed it off to her. That was pretty disappointing and made me feel bad about my brand new car, so I went and detailed it myself. I think the detail person was Reece or Ross or something that day, he should probably be doing something else. Make sure you double check you car on delivery instead of being excited and trusting that person to do a good job. More

Gracias por todos fueron muy amable en todos dieron un excelente servicios espero que sigan asi siempre gracias jesus por tu excelente labor como vendedor excelente servicios espero que sigan asi siempre gracias jesus por tu excelente labor como vendedor More

I was very impressed with the attitude of each person I dealt with. I felt that each of them were truly caring about my purchase. dealt with. I felt that each of them were truly caring about my purchase. More

It is all about the customer! I arrived on a Saturday around noon, not sure if Acura was the right choice for me. The place was very busy and all the sales people were busy, after I arrived on a Saturday around noon, not sure if Acura was the right choice for me. The place was very busy and all the sales people were busy, after about 5 minutes I decided to leave. As I went out to the parking lot, Timi(internet sales) followed me and asked me to come back in and tell her what I needed today. She was friendly and efficient as I explained what type of vehicle I wanted. She immediately got someone to evaluate my vehicle for trade, and then told me she thought they had exactly what I wanted on the lot. She had Juan Martell come over and show me the vehicle, he was extremely knowledgeable about all aspects of the SUV. We did a test drive, as he further explained all the features of the Acura RDX. I felt like he was really interested in my ability to understand every feature of the vehicle. Once the deal was agreed upon, I was in Steven's office to finish the paper work. Steven has an easy going sense of humor, and we quickly worked our way through the many forms to be signed. At that point I was able to drive the vehicle home, with Juan accompanying me, so he could return with my other vehicle. We had a nice visit along the way, and I was pleased that I did not have to worry about getting my second vehicle over to Ocala. I think this was the easiest and most pleasant car buying experience I have ever had, and I have bought a lot of cars in the past 50 years. I would highly recommend this dealership to anyone looking for knowledgeable, friendly folks, with a true understanding of what it means to be customer centric. More

I like the no hassle treatment, everyone I dealt with was kind and very knowledgeable of the Acura’s I looked at and eventually bought.David made it painless 😊 kind and very knowledgeable of the Acura’s I looked at and eventually bought.David made it painless 😊 More

Awesome customer service!!! Tyler went above and beyond to see that we didn't leave without a car!! Even called the next day to make sure we were satisfied. . Would absolutely recommend this place!!! to see that we didn't leave without a car!! Even called the next day to make sure we were satisfied. . Would absolutely recommend this place!!! More

We had a very pleasant time with our car shopping. Tyler and the whole team treated us like we were one of the family. We would highly recommend shopping at Jenkins Acura in Ocala. Thanks to all that helped and the whole team treated us like we were one of the family. We would highly recommend shopping at Jenkins Acura in Ocala. Thanks to all that helped us through the process. More

Very Helpful Dealership My husband and I had an outstanding experience with Jenkins Acura. We started out by looking online at vehicles. Tyler Wildman at the dealership conta My husband and I had an outstanding experience with Jenkins Acura. We started out by looking online at vehicles. Tyler Wildman at the dealership contacted us and we scheduled an appointment. He is new at the dealership but very personable and helpful. I was looking for a certain color and type of SUV but it had been sold the day before. Timi in management helped find another SUV in the color that I wanted. It was at another one of their other dealerships so they called and had it sent over for us to look at. We ended up buying that SUV after looking at several others that I thought I wanted. Timi was spot on in finding that SUV and worked to get us the payments we needed. Steven in finance was great as well, he got the paperwork taken care of quickly. While we were there they kept a drink in our hand (loved the Starbucks coffee!) and fed us lunch which they do every Saturday afternoon. The next day we realized that the radio wasn't working. It was a Sunday and my husband drove it back to the dealership. Bobbi Jo and Sonny were working and quickly started looking for a solution to the problem. Sonny actually said he had some experience with electronics. He looked the car over and found something unplugged in the trunk, that fixed it! Our entire experience was great. We would highly recommend the dealership. I got a better SUV than I imagined I would. Thank you Jenkins Acura! More

Karl Dejean is the salesman you want. Went to test drive a RDX and ended up making the plunge. Karl was great, not really pressuring but a believer in their product. Honored the TrueCar Went to test drive a RDX and ended up making the plunge. Karl was great, not really pressuring but a believer in their product. Honored the TrueCar price sent by the internet department. I felt I got a fair deal especially when you look at all the “smoke and mirror” tactics being used by other dealers. Do your homework, be an educated buyer. My only suggestion to the dealership would be to have more people trained on paperwork. Most of our time there was spent waiting for a finance/ numbers guy to complete our deal. Lots of buyers at the end of the month. More