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Jenkins Acura
Ocala, FL
1,230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,230 Reviews of Jenkins Acura
April 03, 2020
This is our 3rd lease with Jenkins Acura...the deals just keep getting sweeter! Not only great vehicles but great customer service also. Thank you! keep getting sweeter! Not only great vehicles but great customer service also. Thank you! More
by christy g
Verified CustomerEmployees Worked With
Sean Nichols, Steven O'John, Bobby Craft, Karl Dejean
April 02, 2020
Great Job First impressions mean a lot. Jenkins does a superb job. A terrific service experience...upbeat and professional staff...Friendly people in all depart First impressions mean a lot. Jenkins does a superb job. A terrific service experience...upbeat and professional staff...Friendly people in all departments.....makes you feel welcome. every time I visit dealership. More
by strattonjohn
Employees Worked With
Bobby Craft
April 02, 2020
Always great service at Jenkins Acura I typically work with Bobby Craft and find him to be very helpful, honest and always pleasant. At this visit, I was approached by Karl DeJean about t I typically work with Bobby Craft and find him to be very helpful, honest and always pleasant. At this visit, I was approached by Karl DeJean about trading in my MDX for a new car. He was excellent to deal with, made me a great deal and I walked away very happy. Karl is a true professional and knows these cars extremely well. He and Steve were efficient and got me a car that I'm thrilled with. Thanks to all there! More
by clkifner
Employees Worked With
Sean Nichols, Steven O'John, Bobby Craft, Karl Dejean
March 31, 2020
I walked in there and was not expecting to get a vehicle. Everybody bent over backwards to get me into the car I wanted at a payment that would work for me . It was the best car buying experience I have ever Everybody bent over backwards to get me into the car I wanted at a payment that would work for me . It was the best car buying experience I have ever had. I would not hesitate to go there again and I am telling everyone to go there. More
by jeffsias
Employees Worked With
Steven O'John, Brandon Bonilla
March 31, 2020
Just bad All lied or misspoke...all of them. From the sales rep to sales manager to closing/credit manager. I had opened a bbb case against acura after the pu All lied or misspoke...all of them. From the sales rep to sales manager to closing/credit manager. I had opened a bbb case against acura after the purchase due to these people who stated "in writing" that the 2020 rdx had android auto. When I went to pick up the vehicle, my phone battery was coincidentally nearly dead, so I didn't test it, but trusted them. Turns out there was no android auto. I have the conversation print screened from my phone. They never denied that they said it because I had the text conversations on my phone. In addition, the closing guy "Sonny" sold me the extended service agreement coupon booklet. I was very clear that I wanted to be sure that the coupons could be used at any Acura dealer. He said it could be used at any Acura dealer. Then I got the booklet in the mail and it says on each page "only valid at Jenkins Acura". It took a great deal of effort, but I got the only helpful person "The new car manager" to refund that on the tail end of the loan. That would not be a refund of the interest though. I will also never take my car in for service to them. I wouldn't write a review like this if it were not fully deserved. I marked the "reason for visit" as sales (used) because it happened to be the used car manager and sales rep who did the deal due to my trade-in for a used vehicle initially, but that changed to new vehicle. I recommend to stay away from this dealership. Key Acura in Gainesville has at least been good to me servicing my car. I gave them a 5 star review thus far. More
by Jeff
Employees Worked With
Sonny Khan, Danny Cowan
March 28, 2020
accua mdx Very impressed with the quality, safety features and tech package on our new MDX. The warranty and extra maintenance service options were also very g Very impressed with the quality, safety features and tech package on our new MDX. The warranty and extra maintenance service options were also very good. Very friendly and knowledgable sales and management staff. Customer service for vehicle delivery was great. More
by M Lutz
Employees Worked With
Sean Nichols, Steven O'John, Juan Martell
March 26, 2020
Efficient and helpful. I was helped immediately with my new car controls and extras. Speedily the treatment was done to my vehicle for the protective coat, inside and out. I was helped immediately with my new car controls and extras. Speedily the treatment was done to my vehicle for the protective coat, inside and out. More
by kaywalsh11
Employees Worked With
Ron Rivetz, Bobby Craft, Chad Reinert
March 26, 2020
The car was well taken care of and very clean. The salesman was very easy to work with and did not try to push anything extra during the purchasing process that was not welcomed salesman was very easy to work with and did not try to push anything extra during the purchasing process that was not welcomed More
by Brittany
Employees Worked With
David Ditty
March 24, 2020
Very easy to deal with The experience was great as usual It’s my forth or fifth car I have bought at Jenkins Sean was my first sales man and it’s good to see he has moved up The experience was great as usual It’s my forth or fifth car I have bought at Jenkins Sean was my first sales man and it’s good to see he has moved up to management it was first time to finance It a pleasure to deal with Charlie and the second one from Brandon who showed me everything on the new car Also when Sean was off Danny treated me like I was his customer More
by EBERTVANS
Employees Worked With
Charlie Patterson, Sean Nichols, Danny Cowan, Brandon Bonilla
March 17, 2020
Brandon Bonilla was awesome! Found me appropriate car fast! I got Brandon's name and number from a friend. I texted him on a Friday night and he got back to me right away asking what kind of car I wanted and m I got Brandon's name and number from a friend. I texted him on a Friday night and he got back to me right away asking what kind of car I wanted and my budget. Within a few minutes, he got me a list. I went shopping at different Jenkins lots over the weekend and had him check on a few cars on Monday morning. He informed me of this low mileage 2017 Escape Titanium that they had gotten on trade-in over the weekend. I drove it Monday morning and decided it the the one! They gave me a great trade and put a trailer hitch on it that day and I drove out about 4:30!!!! Love the Escape and the service by Brandon Bonilla and Jenkins Acura. More
by vinyldoc
Employees Worked With
Charlie Patterson, Brandon Bonilla
