Jenkins Acura

The service department is wonderful!! Bobby is always great to deal with. He makes the overall experience a good one. Usually you dread coming to get your vehicle serviced, but not when your coming to th great to deal with. He makes the overall experience a good one. Usually you dread coming to get your vehicle serviced, but not when your coming to the Acura dealership. We bought an Acura for our son years ago, 2010 bought me a Acura RDX. Our next vehicle will be another Acura!! Thanks Bobby for everything!! More

It was a great experience, I was taken care of quickly and the work was done very efficient, car was clean and I was called when it was ready. All work was explained. Thanks and the work was done very efficient, car was clean and I was called when it was ready. All work was explained. Thanks More

This dealership is nothing but a ripoff, sold me warranty before I picked car up I .cancelled it and said they would give me the warranty money back, still waiting 5 months later, WATCH OUT FOR THESE GUYS, P before I picked car up I .cancelled it and said they would give me the warranty money back, still waiting 5 months later, WATCH OUT FOR THESE GUYS, PROFESSIONAL LIARS More

Two and a half words - Bait & Switch. We asked for Two and a half words - Bait & Switch. We asked for more information on a car we saw on-line, and planned on driving from Gainesville to Ocala to lo Two and a half words - Bait & Switch. We asked for more information on a car we saw on-line, and planned on driving from Gainesville to Ocala to look at it. I checked the dealership inventory before we left, and saw that no such car was on the lot (so we decided not to go). I then received a phone call that two other cars were on the lot, and because of the drive I asked them to confirm over the phone that both vehicles were automatic, and that they were indeed the models I was interested in. We drove down in two cars (one was to be traded in), and neither vehicle they promised was what they said they would be. The price became much higher too. Everyone played dumb. It was a very bad experience. More

On June 8 2013 I went to this dealer to purchase a used On June 8 2013 I went to this dealer to purchase a used Mazda Miat upon arrival this perfect car had two scrachs on the front bumper and the driv On June 8 2013 I went to this dealer to purchase a used Mazda Miat upon arrival this perfect car had two scrachs on the front bumper and the drivers side turn signal lens was cracked.The sales lady Renee told me they would replace it. Fine I buy the car and then she tells me they have to order the part. Since I live 72 miles away, I said mail it to me, called two weeks later and she said she would mail it friday. Well two more weeks go by and two no answered phone calls, and no part. Just tour standard sales person that lies. More

I came into town to visit my parents because I am military and never really see them that often, I brought my 2007 Acura in for service and was approached by a women named Kathy. She asked me about a military and never really see them that often, I brought my 2007 Acura in for service and was approached by a women named Kathy. She asked me about a possible trade in for something new. I agreed to let her find me something by the time I came back for my car. I had came to Jenkins last year in November because I thought about trading my vehicle in. Last year the prices were ridiculous and I did not feel comfortable, but this time I felt a little bit better until we started talking about the numbers. In the beginning I spoke with Juan and John on prices and I felt ok on the offer but I still wanted to know my interest rate and monthly payments. I told them the things were important to me and I was persistent on if I made this purchase I wanted my remote starter. Juan assured me not to worry about anything because they ran the store whatever I needed it would placed in the new vehicle. I went in the office and spoke to Phil and immediately I did not like the interest rate offered so I called my bank, during this time I could tell they were getting frustrated with me and Juan even walked in and said he had other people waiting. That was my first clue to leave but I didn't because I wanted to know the final offer from my bank and Jenkins. After talking to my bank I felt ok with their offer and knew I should have followed my instinct because although Jenkins lowered the rate the extra taxes and fees that they use are ridiculous $699 for pre delivery fee automatically???? My warning to any and everybody who comes to Jenkins be aware of what you are singing for because all they care about is their commission. I had finally made a purchase I should have been excited but I was more anger with them and myself for deling with that horrible customer service. Even if I would have spent $40,000 on a car I should have walk out with a smile knowing I am taking care of but instead I felt like they have their signatures and money they don't care. More

I've bought two Acura TLs from Jenkins, both times were great experiences! They gave us big discounts off MSRP and were very friendly about it. They always get us a loaner car when ours is in for serv were great experiences! They gave us big discounts off MSRP and were very friendly about it. They always get us a loaner car when ours is in for service and give us the car back freshly washed. I would and have recommend them, they're a very good dealership! More

I have bought about five vehicles in the past, but I can say that the people at Jenkins Acura are courteous, knowledgeable, and really gave me the no-hassle approach to car buying. I was very impressed at h say that the people at Jenkins Acura are courteous, knowledgeable, and really gave me the no-hassle approach to car buying. I was very impressed at how they really made me feel at home, which can be difficult for me as a single parent. When they say "welcome to the Jenkins family" they really mean it. Finance was quick and easy, exactly as promissed up front. Thank you, Don and Rob in sales, and Matt and David in finance! More

I was first lied to and led on by Jenkins Hyundai. I wanted to buy a 2007 Impala told them my situation upfront. No money down, decent credit. What do they say Oh no problem. We can do this you ccan wanted to buy a 2007 Impala told them my situation upfront. No money down, decent credit. What do they say Oh no problem. We can do this you ccan drive out tonight. 4 hours later they say we have to come back tomorrow. I call to see what was up and nobody knows. No return phone calls no nothing. i find out from their other dealer Jenkins Acura they wanted money down after I specifically said UPFRONT!!!!!!!!!!!!!! No money down. So I go to Jenkins Acura Jenkins Hyundai would not let them have the car. So we buy an Pontiac Grand Prix from Acura and they say they would need a trade in plus they would give us 30 days for the down payment, we would just right a check. They write on the envelope do not cash until january 30, 2012. WHAT DO THEY DO THEY CASH IT IN A WEEK!!!!!!!!!!!!!. DON'T DEAL WITH THIS COMPANY. THEY WILL CON YOU SOMEHOW. THEY LIE THEY ARE AFRAID TO CALL YOU AND WHEN THEY ADMIT THEIR MISTAKE THEY DO NOTHING TO HELP!!!!! STAY FAR AWAY FROM ANYTHING JENKINS IN OCALA!!!!! More

The Manager and Staff of Jenkins Acura were nothing short of amazing. Everyone made us feel really special and were so very nice to us. The whole process went smoothly and each one bent themselves over bac of amazing. Everyone made us feel really special and were so very nice to us. The whole process went smoothly and each one bent themselves over backwards to be genuinely friendly and helpful. We have never had a car purchasing experience that went as well as today did. We sincerely thank Doug, David, Matt and Sean for exceptional, outstanding service, unequaled anywhere. Don and Marietta Geers More