Jenkins Acura

Jenkins Acura is the best The staff is very friendly and professional. Their work is top notch and they get your car serviced fast without comprimising quality. Bobby is my ser The staff is very friendly and professional. Their work is top notch and they get your car serviced fast without comprimising quality. Bobby is my service represenative and he is always willing to go the extra mile to keep his customers happy. Jenkins Acura is the only dealership I buy my cars from. This is the second Acura I have bought from them. More

Certified Used 2014 Acura MDX purchase Best auto buying experience I have had in a long time. Dan was very friendly and knowledgeable about the MDX. Price was fair and I was not subjected t Best auto buying experience I have had in a long time. Dan was very friendly and knowledgeable about the MDX. Price was fair and I was not subjected to the usual "negotiation grind" which I appreciated. My only regret is that I live 80 miles away and can not use them for maintenance service. More

Won't Recommend. On the evening of December 30, 2014 I came to Jenkins Acura to look for a used vehicle. I had purchased a vehicle from this dealership before, it was On the evening of December 30, 2014 I came to Jenkins Acura to look for a used vehicle. I had purchased a vehicle from this dealership before, it was a Acura RL priced at over $50,000.00 and was still in their customer database. I was told by the used car manager about a 2008 Solstice that was in their service bay getting new tires that they had just taken in trade. The used car manager told me that the price was $15,900.00 plus dealer fees and taxes which included new tires to pass the safety inspection. I negotiated a price of $14,000.00 plus a trade in value of $3,500.00 for my Ford Focus for a total all-in price of $17,500.00. While the business manager was doing the paperwork I was asked to sign a release acknowledging that they were videotaping the transaction. I also emailed information about the vehicle to my fiancé who was out of the country. While I was in the business managers office my fiancé called me and said the same vehicle (VIN and Mileage) was on the internet under the dealers website for a price of $12,279.00 I confronted the business manager who then went looking for the used car manager who had apparently left the dealership. The new car manager then came into the office and said that it wasn't the same car? When I showed him the VIN number and mileage he told me that they couldn't sell the car for the internet price since that price was just a "teaser" to get people into the dealership and besides they had to put on new tires!!! I was dumbfounded.....I immediately took my check off the business managers' desk and tore up the contract and left the dealership. I'm a single mother and also a small business owner who believes that your reputation is the most important aspect of any business. I could have legally insisted that they honor the internet price but I was so disillusioned with this experience I just wanted no more contact with this dealership. I will have no hesitation in NOT recommending this dealership and I have forwarded a copy of my complaint to the Ocala Better Business Bureau and this review directly to the dealership. More

Really Amazing The salesman was amazing, from the time that I got there, it was all about what suited my needs. There was never a moment that I felt like I was a "sa The salesman was amazing, from the time that I got there, it was all about what suited my needs. There was never a moment that I felt like I was a "sale". More

friendly service center Consistently Bobby and Robbie provide good service..thank you Very professional and always helpful. Even though the part that came in for MDX was bad, Consistently Bobby and Robbie provide good service..thank you Very professional and always helpful. Even though the part that came in for MDX was bad,the service level with communication was very Good. More

Exceptional service . Came in to get some work done on my mdx2014 and was immediately taken care of by bobby the service advisor. Bobby is always willing to help and satisf Came in to get some work done on my mdx2014 and was immediately taken care of by bobby the service advisor. Bobby is always willing to help and satisfy the customers, not forgetting the rest of their employees are also friendly. I know their job is to sell,but I believe they sell customer service . More

BOBBY IS THE BEST Bobby is the best. He is always very helpful, and works with you to get your car serviced when needed. He is probably one of the main reasons we enj Bobby is the best. He is always very helpful, and works with you to get your car serviced when needed. He is probably one of the main reasons we enjoy the experience with Acura. More

Buying Experience Buying a car is a process as with any big purchase and was pleasantly surprised and elated with the service. Kudos to Jenkins. Mr. Daniels surpassed Buying a car is a process as with any big purchase and was pleasantly surprised and elated with the service. Kudos to Jenkins. Mr. Daniels surpassed my expectations. The door to door service was a big plus. Not many dealers send someone to pick up their customers. Jeremy was my driver very courteous and professional. During my visit with Finance, Bryant was a pleasure to work with. Kudos to Jenkins. Continue your good service and no pressure environment. More

Wow....talk about your stereotypical, old-school car buying experience! This place is a classic throw back to how bad a car purchase experience can be. These folks high ball everything, including adding $390 experience! This place is a classic throw back to how bad a car purchase experience can be. These folks high ball everything, including adding $3900 for basically floor mats, trunk tray, wheel locks, and paint sealer. I think my sales person's name was John. He must have called me 30 times with new pricing or new slants. A couple of times, they went backwards and offered me less than the previous call. I got a deal out of them that I could live with, however, the experience over the phone was so distasteful, misleading, and distrustful, I didn't want to chance driving there for their offer. I felt like they were most likely to pull a "gotcha". I ended up purchasing from Fountain Acura (a 2014 TL Tech) in Orlando. See my review on Fountain. They were the same distance from me as these folks. No gotchas! No going back and forth on price. I told them when I was looking for and what I wanted to pay. There was one call back and I got a better deal than Jenkins and no surprises! Stay away from this joint! More

2014 Acura MDX - REplace NAVI Unit They investigated the problem and confirmed it with Acura Client Services and then ordered a major part. The part came the next day and they installe They investigated the problem and confirmed it with Acura Client Services and then ordered a major part. The part came the next day and they installed it. I only had to leave the car overnight and got a loaner car like mine. More