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Jenkins Acura
Ocala, FL
1,224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,224 Reviews of Jenkins Acura
August 14, 2015
Regular maintenance service This dealership has always treated us as special customers and make you feel very appreciated for your business. Repair estimates have been very clos This dealership has always treated us as special customers and make you feel very appreciated for your business. Repair estimates have been very close and we are always given a courtesy car if necessary. This is our third car through this dealership. More
by pdm
Employees Worked With
Bob in service
July 25, 2015
Service The service required was done promptly and the entire experience enjoyable. We have serviced our car for 5 years at this dealer ship and have never b The service required was done promptly and the entire experience enjoyable. We have serviced our car for 5 years at this dealer ship and have never been disappointed. More
by xx
Employees Worked With
Bobby Craft
July 17, 2015
Seevice Service was prompt, and completed as expected. The waiting area is comfortable coffe and other beverages are available as well as bagels and popcorn. Service was prompt, and completed as expected. The waiting area is comfortable coffe and other beverages are available as well as bagels and popcorn. The wifi service is excellent and the TV provided news as I waited. More
by LMB
Employees Worked With
Service employee
July 06, 2015
Satisfaction with Jenkins Acura Service We hvae used Jenkins Acura Service Center for six years and we have always been happy not only the service we received but the service personnel, as w We hvae used Jenkins Acura Service Center for six years and we have always been happy not only the service we received but the service personnel, as well. More
by Nola45
Employees Worked With
Karl DeJean, Robbi Peace, Crist
June 04, 2015
unhappy i had a 2015 Acura ILX which was a lease, loved the car but however I was limited to how many miles I could put on it, went to the dealership to finan i had a 2015 Acura ILX which was a lease, loved the car but however I was limited to how many miles I could put on it, went to the dealership to finance a car instead hoping to get lower pAyments, but instead they trade me into a 2013 Honda Accord and tell me my lease is going to be paid in full and no negative would carry over they lied, they spent 2 hours switching numbers around without my permission I am very unhappy with my deal tried to talk to the general manager and he was a jerk the owner of this dealer ship needs to know how they lie and treat there customers with out us there is no dealership... I am sending a letter to the better business so now I drive a car that I am so upside down on cause they want to keep there pockets fat very sad.. Do not buy from this dealership I will never again More
by princess
Employees Worked With
sales manager, and salesmen
January 25, 2015
Great service Knowledgeable, courteous and accomodating. Thankful for great service and personal attention. "Putting the customer" first is not forgotten at Jenki Knowledgeable, courteous and accomodating. Thankful for great service and personal attention. "Putting the customer" first is not forgotten at Jenkins Acura. I will continue to use their service department over any other. More
by heclau
Employees Worked With
Bobby Craft
January 21, 2015
Jenkins Acura is the best The staff is very friendly and professional. Their work is top notch and they get your car serviced fast without comprimising quality. Bobby is my ser The staff is very friendly and professional. Their work is top notch and they get your car serviced fast without comprimising quality. Bobby is my service represenative and he is always willing to go the extra mile to keep his customers happy. Jenkins Acura is the only dealership I buy my cars from. This is the second Acura I have bought from them. More
by jkelch23
Employees Worked With
Bobby
January 03, 2015
Certified Used 2014 Acura MDX purchase Best auto buying experience I have had in a long time. Dan was very friendly and knowledgeable about the MDX. Price was fair and I was not subjected t Best auto buying experience I have had in a long time. Dan was very friendly and knowledgeable about the MDX. Price was fair and I was not subjected to the usual "negotiation grind" which I appreciated. My only regret is that I live 80 miles away and can not use them for maintenance service. More
by Buhrig
Employees Worked With
Danny Cowan
January 02, 2015
Won't Recommend. On the evening of December 30, 2014 I came to Jenkins Acura to look for a used vehicle. I had purchased a vehicle from this dealership before, it was On the evening of December 30, 2014 I came to Jenkins Acura to look for a used vehicle. I had purchased a vehicle from this dealership before, it was a Acura RL priced at over $50,000.00 and was still in their customer database. I was told by the used car manager about a 2008 Solstice that was in their service bay getting new tires that they had just taken in trade. The used car manager told me that the price was $15,900.00 plus dealer fees and taxes which included new tires to pass the safety inspection. I negotiated a price of $14,000.00 plus a trade in value of $3,500.00 for my Ford Focus for a total all-in price of $17,500.00. While the business manager was doing the paperwork I was asked to sign a release acknowledging that they were videotaping the transaction. I also emailed information about the vehicle to my fiancé who was out of the country. While I was in the business managers office my fiancé called me and said the same vehicle (VIN and Mileage) was on the internet under the dealers website for a price of $12,279.00 I confronted the business manager who then went looking for the used car manager who had apparently left the dealership. The new car manager then came into the office and said that it wasn't the same car? When I showed him the VIN number and mileage he told me that they couldn't sell the car for the internet price since that price was just a "teaser" to get people into the dealership and besides they had to put on new tires!!! I was dumbfounded.....I immediately took my check off the business managers' desk and tore up the contract and left the dealership. I'm a single mother and also a small business owner who believes that your reputation is the most important aspect of any business. I could have legally insisted that they honor the internet price but I was so disillusioned with this experience I just wanted no more contact with this dealership. I will have no hesitation in NOT recommending this dealership and I have forwarded a copy of my complaint to the Ocala Better Business Bureau and this review directly to the dealership. More
by Unhappy
Employees Worked With
Used/New Car Manager
January 02, 2015
Really Amazing The salesman was amazing, from the time that I got there, it was all about what suited my needs. There was never a moment that I felt like I was a "sa The salesman was amazing, from the time that I got there, it was all about what suited my needs. There was never a moment that I felt like I was a "sale". More
by YeseniaLeger
Employees Worked With
Ray
