Jeff Wyler Florence Buick GMC

My wife Becky and I decided that we would check out a few dealerships with the hopes of finding the right car that met our family's needs. We're so glad that we chose to go to Jeff Wyler Buick/GMC first. R dealerships with the hopes of finding the right car that met our family's needs. We're so glad that we chose to go to Jeff Wyler Buick/GMC first. Ron Daugherty was our sales consultant and was helpful from the moment we walked in the door. I was most impressed with the way that he listened to what we needed and helped get us exactly that. I was impressed with his consultative sales approach. He not only got us the exact Acadia we wanted, but he also worked hard with Jason the finance manager to get us the payment we needed. He understood that we needed to stay within our budget and he made that a priorirty for him as well. We did not pay a dime more than we wanted to. We will certainly refer as many of our friends and neighbors to the Jeff Wyler dealership and will insist that they come ask for Ron Daugherty. We've already decided that we will be coming back to the Jeff Wyler dealership when we trade in our other car later this next year. Make the Jeff Wyler dealership your first stop when looking for your next car. You will not need to look anywhere else. - Jim (Union, KY) More

Very easy to work with.Also the new showroom and check in area was clean and user friendly. I will be back for more service when needed. Thank you area was clean and user friendly. I will be back for more service when needed. Thank you More

I brought my 2011 Regal in for an oil change. I I brought my 2011 Regal in for an oil change. I arrived at 8am and they worked on the car immediately. In the cuatomer lounge they had coffe I brought my 2011 Regal in for an oil change. I arrived at 8am and they worked on the car immediately. In the cuatomer lounge they had coffee, juice and muffins. The car was done in 35 minutes and I was on my way,a very pleasant experience. More

The staff at Jeff Wyler Buick was friendly, and they were willing to work with me! This allowed me to get a nice car for a fair price. willing to work with me! This allowed me to get a nice car for a fair price. More

John in service kept me inform about my care dailey and what was going on with the parts.John was very nice and caring about the situation. what was going on with the parts.John was very nice and caring about the situation. More

I would highly recommend anyone to Jeff Wyler GMC. This is by far the best experience that I have ever had with any dealership. When arriving at the dealership I was very discouraged due to the fact that I is by far the best experience that I have ever had with any dealership. When arriving at the dealership I was very discouraged due to the fact that I had already been to a few dealerships prior and they told me that there was nothing that they could do for me and to just leave. Well with Jeff Wyler GMC that was not the case my salesman David was more then happy to work me and make my dreams come true of owning a GMC Truck. More

We had visited a different dealership prior to coming to this one and the individuals here were head and shoulders above the competition. We were greeted by friendly, not over-bearing sales rep by the name this one and the individuals here were head and shoulders above the competition. We were greeted by friendly, not over-bearing sales rep by the name of Bill Monhollen. He made the process very smooth and was able to meet our every need. We are extremely happy with how everything thing worked out and definitely will be back in order to purchase our next car in about 8 months. More

I came to this dealership thinking i was going to get pushed into buying all these different cars. Me and my family park the car and get out and have Tommy standing there waiting to make a deal. Tommy is pushed into buying all these different cars. Me and my family park the car and get out and have Tommy standing there waiting to make a deal. Tommy is the greatest car dealer i have seen. I may be young and this may have been my first time buying a car, but from all the dealerships i went to to find my car; Tommy made it worth it. Usually people hate going to car dealerships because the dealers are so pushy. I bet if every single one of those people had Tommy as their dealer, they would love car shopping. I did! Please tell Tommy that Kristen Shirley said thank you for making her first time buying a car so wonderfully memorable. More

UPDATE: I finally heard from the service manager and they agreed that there was communication breakdown somewhere between Bill and my husband regarding the quoted price vs. the final bill. He apologize they agreed that there was communication breakdown somewhere between Bill and my husband regarding the quoted price vs. the final bill. He apologized for the mix up and offered to do my next oil change and tire rotation for free. ORIGINAL COMMENTS: Have never had a problem with this dealership until last week when I took my car in for service. They quoted me one price on a brake service and then charged me almost $100 more after the work was done. Our request to involve the service manager was ignored as was my email to the service manager which I have posted below. My husband brought my vehicle in because the front driver's side wheel was making a "rubbing" noise when I rolled to a stop with the brake applied. We just had the car in the service department last month because it was not stopping smoothly. At that time, your service advisor suggested we have the rotors resurfaced. We did as suggested. When my husband brought the car back in yesterday, he talked with Bill and he reported that there was nothing wrong with my brakes and the noise may or may not go away on it's own. He offered to replace the rotors at a cost of $300 and give us a credit for the $150 that we paid last month to have them resurfaced. At this point my husband called me to discuss and we agreed to proceed. When the service was complete and the invoice presented to my husband, the total was much higher than expected. We were expecting a charge of roughly $150. When my husband enquired as to the difference, he was told that Bill was at lunch and they explanation that he got on why the price was different was in the least confusing and had something to do with how the charges had to be entered into your system to reflect the credit blah blah blah. My husband left the service department because he had other obligations for the afternoon. Upon calling Bill to discuss the discrepancy later in the day, he was told that the charge was in fact $398, not $300 and that the $150 credit was deducted from $398. My husband reiterated to Bill that the number they had discussed was $300, not $398 and in fact my husband repeated the quote to Bill to be sure it was accurate before the work was ever done because he had to call me to get my approval and wanted to be sure he had all the details straight. After a little more discussion and my husband expressing how angry I was over the discrepancy, Bill offered to take the matter to you, the service manager, to see what could be done. But when my husband called back later in the afternoon Bill was arguementative and kept running through the math on how they arrived at the final charge, rather than being willing to discuss the real problem which was the starting number that the charge was based on and the fact that he mis-quoted the cost of the repair to begin with. There is quite a difference between a quote of $300 and a final charge of $398 (in dollars and how they sound to one's own ears). There is nothing wrong with my husband's hearing. As I mentioned above, he repeated the $300 quote back to Bill prior to the work being done and Bill agreed that would be the charge before the credit of $150. This of course leads me to the question of why wasn't the quote presented to my husband in writing? A lot of service departments do exactly that so that this sort of thing does not occur. That small detail would have saved us quite a bit of aggravation. Having said all of this, let me explain to you that this is now the 3rd time I've had my CERTIFIED USED vehicle in the service department for one problem or another since I bought it in January. I'm very quickly loosing my confidence in what I thought was a sound decision to purchase a GMC vehicle. Granted, the previous experiences I've had with your service department have been great and I was able to overlook the inconveniences. However, I am no longer happy. More