Jay Wolfe Honda

Efficiency with a smile I have been returning customer for many years and several Honda models (regular service, nothing major with the cars - Honda is just GOOD). Robert Mag I have been returning customer for many years and several Honda models (regular service, nothing major with the cars - Honda is just GOOD). Robert Magana has been my advisor for most of the service visits. Never had I seen him without a smile. He is very to the point on what should be done, how long/how much it will take. And, granted, timing can vary some but both ways (faster or longer). But in the end, he somehow makes it all worthwhile and makes you feel appreciated. Glad to know that his service was recognized and he received promotion. Job well done. More

Upsetting I am so upset with them. I just spent over $1,000.00 on service and they did not wash my car .I specifically asked for a wash and they did not compl I am so upset with them. I just spent over $1,000.00 on service and they did not wash my car .I specifically asked for a wash and they did not comply. There is no reason for such ineptness. More

would not call back Car took 7hr longer to fix did not receive call when was done and had to call twice. Assistant service manager was supposed to call me back and didn't Car took 7hr longer to fix did not receive call when was done and had to call twice. Assistant service manager was supposed to call me back and didn't. Then got a survey call and was supposed to have service manager call me and wait for it.....no call.really worried about their service More

Amazing Customer Service! I only have good things to say about this dealership. They were referred to me a few years ago when going to purchase a new vehicle. I ended up buyi I only have good things to say about this dealership. They were referred to me a few years ago when going to purchase a new vehicle. I ended up buying there and have continued to have my van serviced there ever since and just bought a new / used car for my daughter two days ago. I didn't have to think about where I was going to look as I would not go anywhere else for service or purchases. My Regular service specialists are Lucas Kay and Melissa Davis they totally cater to me and even though I know I am not they make me feel like I am their only customer! I had the joy of working with and purchasing the car for my daughter from Kim Mohammadi who again gave me excellent service and was professional but personable! He introduced me to Josh Pop to work on the finance end and I experienced the same thing professional but personable! They truly work as a team and cater to customer service which as a business owner myself I appreciate. Customer service, integrity, product and efficiency are the main things I look for as a consumer and I refuse to spend my hard earned money anywhere but somewhere that meets my criteria. As for integrity I received a call yesterday from Josh Pop who called me and said he decided to run numbers again and came back with better financing which lowered my monthly payment by $25.00 a month! He didn't have to do this as I had left there happy with the financing but he decided to go the extra mile and try something that was completely unexpected! How is that for customer service? Thank you Josh! One more thing I left there giving a hug to the people I worked with.... I'm not going anywhere else! Thank you Jay Wolfe Honda and especially thank you to the individuals I have had the pleasure to work with! Lucas and Melissa you are both Rock Stars! Patricia M. Baucom More

Prompt, concise , complete Came in for oil change and found other routine services needed These were completed on time. Steve was thorough in his explanations. Service done pr Came in for oil change and found other routine services needed These were completed on time. Steve was thorough in his explanations. Service done promptly. Lounge is excellent. Staff all were quite courteous and helpful More

A pleasant repair visit This service visit was for a recent recall. The work was done in a little less time than first estimated. My wait was very nice as I had a comfort This service visit was for a recent recall. The work was done in a little less time than first estimated. My wait was very nice as I had a comfortable seat, TV, food, or whatever I needed. The two young women who took care of the food bar were especially nice and helpful. I'd rate the visit a 5. More

Careful thought went in to correcting an intermittent issue Besides a test drive to duplicate the issue, Lucas went the extra mile and sought out other drivers of the same make and model on the internet and fou Besides a test drive to duplicate the issue, Lucas went the extra mile and sought out other drivers of the same make and model on the internet and found and fixed a problem that had occurred for a while with a software update that he said was greatly needed.. Other repairs were done that were needed for other issues at an earlier date with the hope that the intermittent problem would be fixed also. Unfortunately those repairs did not fix that particular problem. Thank you Lucus for digging deeper and stopping the occasional shuttering on accelaration . Great service being shuttled to home and back also. Very thankful for such good service. Satisfied Honda Oddesy owner for almost 15 years. I love the concierge service! More

Early Morning Melissa, Thanks for handling everything for me on the recall. She was prompt, in making me feel good about the visit, so early at 7:00, Melissa, Thanks for handling everything for me on the recall. She was prompt, in making me feel good about the visit, so early at 7:00, More

Awesome All questions answered properly and quickly. No rush and took times to go over many things. Sale rep and financial specialist were awesome and rel All questions answered properly and quickly. No rush and took times to go over many things. Sale rep and financial specialist were awesome and reliable. More

done before noon the main reasons for service - new tires, alignment, and oil change were performed timely and the costs were reasonable. the scheduled service was al the main reasons for service - new tires, alignment, and oil change were performed timely and the costs were reasonable. the scheduled service was also performed timely, but was a bit pricey. however, they did find a need for rear brake pads that was reasonably priced and performed timely. they accomplished the service before noon. More