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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
956 Reviews

956 Reviews of James Wood Motors, Inc. - Service Center

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January 13, 2024

Always get the job done quickly and professionally. Able to get my appointments setup with no long waiting. More

by BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 13, 2024

Shawn always helps us with our vehicle maintenance. He is always honest, kind, and willing to help with any situation. Will continue to use Shawn and James Wood to service my vehicles. More

by SARAHGRASS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hooe
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Shawn was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 12, 2024

Handled my oil change in a timely manner,replaced my cabin filter and my wiper blades More

by cfrench230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 11, 2024

The work was completed ok, but the service dept did not call me when the parts were available. I only received a postcard. More

by STEWART.PIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I greatly appreciate you providing such honest feedback, Stewart. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 11, 2024

Great folks who are friendly, courteous, helpful and always have my interests on their mind when fixing/maintaining my vehicles. More

by CONSTABLEMCCONAHAY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and I look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 10, 2024

James Woods Motors did a great job taking care of my Chevy Colorado. They’ve always been very helpful! More

by ahcude60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I look forward to seeing you again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 06, 2024

VERY FRIENDLY STAFF TOOK CARE OF THE SERVICE IN TIMELY MANNER. CLEAN FICILITY. ALWAYS VEY HELPFUL. More

by kar60aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for visiting our dealership and for leaving the kind words. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit. We look forward to working with you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 06, 2024

The service performed was done in a timely manner and at a reasonable cost. Thank you. More

by nhuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! Happy customers are our goal and our mission at James Wood Chevrolet Buick GMC Decatur, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Trustworthy service, quality service, friendly service. These 3 things make it worth the drive for peace of mind. More

by turbanek85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Great efficient work that was communicated well by the service writer. Very happy and pleased with the work completed. More

by L.LUEVANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
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Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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