James Wood Motors, Inc. - Service Center

Kind people. Easy to work with. Listens and professionalism. Clean waiting room and clean bathroom . Easy to work with. Listens and professionalism. Clean waiting room and clean bathroom . More

Have used James Wood Decatur since 1993, have always been treated as if we were part of the family. treated as if we were part of the family. More

No attention to detail. Poor overall customer service. It was not the experience I was expecting. Poor overall customer service. It was not the experience I was expecting. More

Complete rundown on maintenance being performed. Job was completed in a timely manner. Cistomer service was excellent. Job was completed in a timely manner. Cistomer service was excellent. More

I had an appointment today to fix a camera issue that I have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it wou have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it would take a special order part from GM. I waited about 8 weeks and was told the part was in. I left work and drove 45mins to this dealer to get the part installed. After an hour in the waiting room, I was told GM shipped the wrong part. So they had to reinstall the bad part and I am back in "waiting for a part" mode" This has been completely unacceptable for a brand new 2024 truck. I have now owned the truck for 4 months and nobody can fix the camera. It is time for GM to give me a new truck if they cannot fix it. More

Over the years the service people are excellent they all know me by my first name! I have had many new cars and trucks all driven to well over 100k with almost most no trouble. Oil changes and routine main know me by my first name! I have had many new cars and trucks all driven to well over 100k with almost most no trouble. Oil changes and routine maintenace is about all I have ever had to do. With four Chevrolets I'm there a lot and treated like family. Thanks for the great service and for making great cars! Sincerley Larry Schaapveld More

Always quick and courteous service at reasonable prices. Scheduling is very easy. Advisors are always ready to serve you. Scheduling is very easy. Advisors are always ready to serve you. More

Shawn Hope in service is always dependable and able to meet our needs with patience. Shawn is very knowledgeable and up to date on service issues. meet our needs with patience. Shawn is very knowledgeable and up to date on service issues. More

Everyone was exceptionally attentive to the necessary details in making sure I got a great deal at the right price . Thank you James Wood sales staff. details in making sure I got a great deal at the right price . Thank you James Wood sales staff. More

Great service! I have bought several vehicles from James Wood, because their service is so good!! I have bought several vehicles from James Wood, because their service is so good!! More