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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
953 Reviews

953 Reviews of James Wood Motors, Inc. - Service Center

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March 16, 2024

Love this dealership. Bought my vehicle from them 7 years ago and have it serviced there too! They are very reasonable, reliable and honest things that are hard to find! More

by carriekautz59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Carrie. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 16, 2024

My chosen dealership for my service on my car and the service there is top shelf More

by RJEDDLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 15, 2024

Amazing service and attention to detail. I’d be happy to return any time and will refer family and friend. More

by KG7723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 15, 2024

Excellent service — didn’t wait long and washed it for me Thanks for a good job More

by ROBINMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robin, I am glad to hear you enjoyed your recent visit to our service department. At James Wood Motors we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 15, 2024

Attention to detail and although they are very busy, they did not come across that way More

by scott.creasman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone, Scott. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 14, 2024

Zack was great car was not repaired first time had to take it back second time More

by ptxlamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2024

I can not rate the service dept at this time , my truck has been in there since the first week of February and is still not fixed More

by RWCALLIGHAN
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. Here at James Wood Chevrolet Buick GMC Decatur, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 13, 2024

Matt was great and the whole James woods experience. Thank you. The truck looked great. More

by SDELP1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 12, 2024

My experience was good but they should let people know about the extra fee when using a credit card.. More

by STEPHEN.SUMMITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
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Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I would like to thank you for sharing this review, Stephen. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team so we can make sure our customers are more aware, and I encourage you to contact us if you would like to further discuss your visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

James wood Decatur is the best place to have all your service needs taken care of More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
Report | Print
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Paul! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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