James Wood Motors, Inc. - Service Center
Decatur, TX
902 Reviews of James Wood Motors, Inc. - Service Center
I had an appointment today to fix a camera issue that I have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it wou have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it would take a special order part from GM. I waited about 8 weeks and was told the part was in. I left work and drove 45mins to this dealer to get the part installed. After an hour in the waiting room, I was told GM shipped the wrong part. So they had to reinstall the bad part and I am back in "waiting for a part" mode" This has been completely unacceptable for a brand new 2024 truck. I have now owned the truck for 4 months and nobody can fix the camera. It is time for GM to give me a new truck if they cannot fix it. More
Over the years the service people are excellent they all know me by my first name! I have had many new cars and trucks all driven to well over 100k with almost most no trouble. Oil changes and routine main know me by my first name! I have had many new cars and trucks all driven to well over 100k with almost most no trouble. Oil changes and routine maintenace is about all I have ever had to do. With four Chevrolets I'm there a lot and treated like family. Thanks for the great service and for making great cars! Sincerley Larry Schaapveld More
Always quick and courteous service at reasonable prices. Scheduling is very easy. Advisors are always ready to serve you. Scheduling is very easy. Advisors are always ready to serve you. More
Shawn Hope in service is always dependable and able to meet our needs with patience. Shawn is very knowledgeable and up to date on service issues. meet our needs with patience. Shawn is very knowledgeable and up to date on service issues. More
Everyone was exceptionally attentive to the necessary details in making sure I got a great deal at the right price . Thank you James Wood sales staff. details in making sure I got a great deal at the right price . Thank you James Wood sales staff. More
Great service! I have bought several vehicles from James Wood, because their service is so good!! I have bought several vehicles from James Wood, because their service is so good!! More
Top notch Service Department. Top notch Service Department . Great people and great mechanics. Here’s your fifteen words. Top notch Service Department . Great people and great mechanics. Here’s your fifteen words. More
Nice waiting area, have always done a excellent job on all my vehicles I have purchased from them all my vehicles I have purchased from them More
Very prompt and polite. They always go above and beyond. The prices are very fair also. They always go above and beyond. The prices are very fair also. More