James Wood Motors, Inc. - Service Center

Zach is awesome, he goes above and beyond to satisfy the customer. He is always friendly and very knowledgeable. There isn’t enough good words that could explain how good he has been to me and our family. H customer. He is always friendly and very knowledgeable. There isn’t enough good words that could explain how good he has been to me and our family. He is one of the reasons I continue to purchase at James Wood in Decatur. Thank you Zach! More

We have used James Wood Motors since it opened… Same as always, . great service, friendly staff! always, . great service, friendly staff! More

Mike Wheat and the entire team at James Wood treated us very well. They were kind, professional, and addressed all of our concerns. I would highly recommend this dealership including the service departmen very well. They were kind, professional, and addressed all of our concerns. I would highly recommend this dealership including the service department and sales. It was one of the best car buying experiences I have ever had. Thank you Mike and the James Wood team! More

I made an appointment to have my oil changed. I was there on time, but it took them an hour and a half to change my oil. Not good service if you made an appointment. that's why you make appointme I was there on time, but it took them an hour and a half to change my oil. Not good service if you made an appointment. that's why you make appointments so you can get in and out. More

Everyone is always so courteous and helpful. My truck was running a little rough after its recent tune-up, and Bryan took it right back in for a double check. One little tweak and we've got ou My truck was running a little rough after its recent tune-up, and Bryan took it right back in for a double check. One little tweak and we've got our purr back. They also cleaned the interior super well--the cleanest it has been in years. More

Your staff is always so attentive and professional every time I take my vehicle in to get serviced! time I take my vehicle in to get serviced! More

This dealership is always willing to listen and get your needs taken care of. They are up front and honest about rental/loaner availiability. My sales team even takes the time to follow up with the servic needs taken care of. They are up front and honest about rental/loaner availiability. My sales team even takes the time to follow up with the service team since it was warranty work. They really do care about their clients. More

After service charged a sercharge and held car as hostage after 2 hour oil change, will go to a1 lube and sit in my car for 29 minutes and no sercharge after 2 hour oil change, will go to a1 lube and sit in my car for 29 minutes and no sercharge More

Had to return car for service because they didn't do it write the first time and cost me to lose a day I paid on track. Also damaged the underside of car because the didn't load car on lift properly. And i write the first time and cost me to lose a day I paid on track. Also damaged the underside of car because the didn't load car on lift properly. And it may not be repairable. Very disappointed in a dealership that should be more professional and have the right training. And care enough to take care of a $100k car without damaging it! More

As always, service was very professional. Everyone was so friendly! Bryan was my service manager, he’s awesome. Everyone was so friendly! Bryan was my service manager, he’s awesome. More