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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
956 Reviews

956 Reviews of James Wood Motors, Inc. - Service Center

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April 11, 2024

Professional, great workmanship. Always bring my car here for repairs. Honest and a good price. More

by lhayes654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 10, 2024

Professional service and care has been given every time our vehicle has been in for Service. Great job!!! More

by DEUDY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am committed to providing top-quality service and I'm ecstatic to hear that your experience reflected this dedication. I appreciate you taking the time to leave us this great feedback. At James Wood Chevrolet Buick GMC Decatur, I value our customers and I look forward to seeing you on your next visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2024

Good job by Shawn excellent job by men working to service my truck. Great job all round. More

by rdurhamrosston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Shawn and my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2024

Service was both friendly and professional and my 2016 Silverado drives like a brand new truck . More

by TXLADY424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2024

From the purchase to all maintenance needs, the staff has been excellent. Highly recommend James Wood More

by caeubank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 06, 2024

I had a tire suddenly going flat in a hurry . . Thank the Lord above I was close to James Woods. Shawn was a life saver got my tire ordered... He was courteous and went above and beyond to make su More

by Tocojo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that Shawn was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 06, 2024

I have just you for many years and normally always happy. This time when I checked in I told them I must be out by 230, which was an hour and a half later. Which should have given plenty of time, but I had More

by fredericklorie
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Lorie, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 06, 2024

They always do a great job and get my vehicles handled correctly and promptly. very professional. More

by CBRAMLETT08
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 05, 2024

I have bought 2 Equinox from Derek Ward, sales professional. Both times I have called and told him what I would like. He has sent me pictures of vehicles. Derek answered all my questions and he More

by Know how to take care of car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 05, 2024

Fast, courteous, and through. Our new GMC was out in less than 1 day, and no returns were needed. More

by swmot1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! I am glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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