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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
958 Reviews

958 Reviews of James Wood Motors, Inc. - Service Center

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May 12, 2024

As always service and staff very professional and goes beyond expectations. The waiting room was filled with friendly, satisfied customers More

by bobp.8387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us! I am delighted to hear that our team at James Wood Chevrolet Buick GMC Decatur exceeded your expectations and provided you with exceptional service. It's great to know that you found our staff to be professional and friendly. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

1 1/2 hours for a scheduled appointment. That is long for a service, I think. More

by jflory44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I strive to provide efficient and timely service to all our customers, and I appreciate your patience. If you have any further concerns or need assistance, please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

We have purchased several vehicles from James Wood and also had service performed. We have no complaints. It is not the luxury service we receive on our Cadillacs at the Cadillac dealers however with upsc More

by mandm115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle purchases and service needs! I appreciate your kind words and I am delighted to hear about your positive experiences with us. While we may not offer the luxury amenities of a Cadillac dealership, I strive to provide a personalized and welcoming atmosphere for all our customers. I look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Prompt, friendly, professional customer service. In and out in short order, great experience from start to finish, thanks! More

by gwleveling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Filline in pre-owned sales
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We are delighted to hear that you had a prompt and friendly encounter with our team. We truly appreciate your kind words and look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Excellent customer service by Bryan Staley and Willie! My battery died - Called and talked to Bryan - He sent Willie right away to jump me off. I drove my truck In and Willie brought me home. Truck was More

by Teresa Geray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Teresa! We are thrilled to hear about your positive experience with Bryan and Willie at James Wood Chevrolet Buick GMC Decatur. Providing excellent customer service, like promptly addressing your battery issue and ensuring you were taken care of throughout the process, is what we strive for. We appreciate your kind words and are delighted to have met your expectations. Thank you for choosing our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Courteous, thoughtful and efficient. Bryan addressed me by name immediately suggesting uncommon courtesy. Thank you! More

by EXPERIENZAMANAGEMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We are thrilled to hear that Bryan provided you with courteous, thoughtful, and efficient service. Our team at James Wood Chevrolet Buick GMC Decatur is committed to delivering exceptional customer experiences, and we are glad to know that Bryan's courtesy stood out to you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Excellent service as always. I've been going to James Wood to service my car since I moved to Texas in 2021. My go-to place! More

by ssteudle0526
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your loyalty and trust in us for your car service needs. We're thrilled to be your go-to place and look forward to continuing to provide you with excellent service. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

The service was good but wait time was quite long. everything was explained in detail. More

by joeydasniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback, Joey. We appreciate your kind words about our service and attention to detail. We understand that wait times can be frustrating, and we will work on improving in that area. If you have any further concerns, please feel free to reach out to us directly. We look forward to serving you again in the future at James Wood Chevrolet Buick GMC Decatur. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Called for appointment & got it arranged in record time. Arrived at appointed time and met with Bryan who was cordial and took care of business. Truck was serviced in good time and found it had been washe More

by egregorys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We're glad to hear that you had a seamless experience with Bryan at James Wood Chevrolet Buick GMC Decatur. We appreciate your recognition of our efficient service and attention to detail. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Wonderful service as usual. Shawn is the best to work with! Even if your Denton dealership had great service, we would still come to Decatur! More

by lpotter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We are thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. Shawn will be delighted to know that he made a difference during your visit. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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