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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
874 Reviews

874 Reviews of James Wood Motors, Inc. - Service Center

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May 18, 2024

The staff are always quick & willing to help. I’ve had Shawn As my service rep for many years & he’s always gone way above & beyond to keep me informed & taken good care of. I appreciate y’all ve More

by DLEATHERMAN614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I am thrilled to hear that Shawn has provided you with exceptional service over the years. I truly appreciate your kind words and loyalty to James Wood Chevrolet Buick GMC Decatur. I look forward to continuing to provide you with the highest level of service in the future. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2024

Everything was good ,had to wait a little longer than expected but had good service thanks More

by WDH76230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback. We appreciate your patience and understanding. We're glad to hear you received good service at James Wood Chevrolet Buick GMC Decatur. We look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2024

I always have a good experience when getting my oil changed in the service department. Bryan is always friendly and takes care of all our needs. John & Sandy Hensley More

by jshensley85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. It's fantastic to hear that Bryan provided you with excellent service during your oil change visit. I appreciate your loyalty and look forward to assisting you with all your future automotive needs at James Wood Chevrolet Buick GMC Decatur. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 13, 2024

Your team, from Zack, to all the people , telephone operators and associates of your dealership are all to be complimented . Thank you again for your excellent service. More

by larryalvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I am thrilled to hear that you had a fantastic experience with everyone at James Wood Chevrolet Buick GMC Decatur. I truly appreciate your feedback, and I look forward to seeing you again in the future. Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 13, 2024

Good experience, from drop off to pick up. Would go back for repeat service and purchases More

by MELDAWNRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear about your positive experience from drop off to pick up. I appreciate your feedback and look forward to assisting you again in the future for any service or purchases. Thank you for your support! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 12, 2024

Very friendly and helpful folks who are making sure you are taken care of during your visit More

by ED.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
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May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Ed. I appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. Ensuring that our customers feel well taken care of is always our top priority. I look forward to welcoming you back in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 12, 2024

As always service and staff very professional and goes beyond expectations. The waiting room was filled with friendly, satisfied customers More

by bobp.8387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us! I am delighted to hear that our team at James Wood Chevrolet Buick GMC Decatur exceeded your expectations and provided you with exceptional service. It's great to know that you found our staff to be professional and friendly. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

1 1/2 hours for a scheduled appointment. That is long for a service, I think. More

by jflory44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I strive to provide efficient and timely service to all our customers, and I appreciate your patience. If you have any further concerns or need assistance, please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

We have purchased several vehicles from James Wood and also had service performed. We have no complaints. It is not the luxury service we receive on our Cadillacs at the Cadillac dealers however with upsc More

by mandm115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle purchases and service needs! I appreciate your kind words and I am delighted to hear about your positive experiences with us. While we may not offer the luxury amenities of a Cadillac dealership, I strive to provide a personalized and welcoming atmosphere for all our customers. I look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Prompt, friendly, professional customer service. In and out in short order, great experience from start to finish, thanks! More

by gwleveling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Filline in pre-owned sales
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We are delighted to hear that you had a prompt and friendly encounter with our team. We truly appreciate your kind words and look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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