James Wood Motors, Inc. - Service Center

Got me back on the road. Kristal was great to work with! Warranty company sucked! Kristal was great to work with! Warranty company sucked! More

They are Always personable,no up selling and I think they are honest and trustworthy. they are honest and trustworthy. More

Just wished I knew that the tires I bought didn't come with road hazard. But then I didn't ask, just assumed they did. with road hazard. But then I didn't ask, just assumed they did. More

I went for an oil change and they offered to change out my cabin air filter too, since they advised it was needed. I paid for that extra service. For the next week anytime I turned my A/C to blow at a hi my cabin air filter too, since they advised it was needed. I paid for that extra service. For the next week anytime I turned my A/C to blow at a higher speed it made an odd sound. I called and they advised to come back and let them take a look. I did and they fixed the issue they caused. They had installed the air filter incorrectly. This would have been a 5-star review because the service was great, but I had to make an extra trip for the mistake. More

My service call went fine. There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popco There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popcorn to everyone. More

They really help us out. I know a guy named Sean. He’s the one help us twice. I don’t know how long he’s been working for them, but he really has skills even though he was re I know a guy named Sean. He’s the one help us twice. I don’t know how long he’s been working for them, but he really has skills even though he was really busy. He finds the way to help us quick. I hope we don’t have any more issues with our car but if we do, I would like him to help us. More

Been using Zach service advisor for years and he has always been fair and honest with me and the work is always done right . I'm a customer for life always been fair and honest with me and the work is always done right . I'm a customer for life More

My 1500 Silverado Z-71 needed a routine oil change, tire rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by nam rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by name, a smile and a firm handshake. It's nice to deal with people who know you and more so people that you can trust. I asked Mr. Stanley if when the wheels were dismounted for rotation if he would have his mechanic install some aftermarket brake caliper covers. The backspacing on my 18" LT wheels did not have enough clearance for the red caliper covers to remain on so they were removed. My service was completed promptly, and Mr. Stanley had me up and running in a short amount of time. I trust James Wood Chevrolet in Decatur, Texas. The small-town atmosphere is awesome and its nice to deal with so many people who know you when you call in for service or walk through the doors. I've been doing business with James Wood Motors since moving to Wise County in September of 2007. I trust them explicitly. We will not buy a GM product or have it serviced anywhere but James Wood Motors. If you are not familiar with these kind folks, give them a try. More

Good as always. Wish the recall parts were available to be fixed concurrently with my service. Wish the recall parts were available to be fixed concurrently with my service. More

Bryan was hood to work with. The service was only oil, oil filter and cabin air filter. Hood job and much easier than going into Denton. The service was only oil, oil filter and cabin air filter. Hood job and much easier than going into Denton. More