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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
875 Reviews

875 Reviews of James Wood Motors, Inc. - Service Center

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July 09, 2024

James Wood Motors does an excellent job providing service for my vehicles. They are the only place I will use. More

by CRC43.MANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur as your go-to dealership for vehicle servicing. We appreciate your loyalty and trust in us. We're grateful for the opportunity to assist you and look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 09, 2024

Service agents are always courteous and helpful. Keeps you informed about concerns with your vehicle. More

by RKLEIBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur! We appreciate your kind words about our service agents and their helpfulness. We strive to keep our customers informed throughout the process. We look forward to assisting you with any future vehicle needs. Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 09, 2024

They were great, on time, thank you. We will call next time. PS. To bad your washing service wasn't working that day. More

by 1jimsvine3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur and for the 5-star review, we appreciate it. We're glad to hear that your experience was great and that we were on time. We look forward to your call next time. Thank you for your patience regarding the washing service, we'll make sure it's in top condition for your next visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 08, 2024

It took a few attempts to get the problem completely worked out, but Shawn Hooe stayed on top of the issue and kept me informed. He was truly concerned with the fact that they were having difficult get More

by KRDODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur! We appreciate your 5-star review and are delighted to hear about your positive experience with Shawn. We strive to provide excellent service and are glad to know that he was able to address your concerns. We look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 07, 2024

Would have been better if we did not havry to come back the next day for the tire More

by daniel.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Daniel. We understand your frustration regarding the inconvenience of having to return the next day for your tire. At James Wood Chevrolet Buick GMC Decatur, we strive to provide efficient service and will use your feedback to improve our processes. Please feel free to reach out if you have any further concerns or if there is anything else we can assist you with. We appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 05, 2024

Bryan and the entire service department is always very helpful and efficient. We appreciate it! More

by tmkesey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for acknowledging Bryan and our service department! We are glad to hear that you found them helpful and efficient. We appreciate your positive feedback and look forward to assisting you again. It was a pleasure working with you at James Wood Chevrolet Buick GMC Decatur! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 05, 2024

Bryan takes excellent care of me whenever I need service. Always courteous and professional atmosphere. More

by DALEGERIJAMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, for your kind words and for recognizing the excellent care you received from us at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to providing you with the same level of service. Feel free to reach out anytime you need assistance. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 05, 2024

Very good visit. Ver professional, courageous and got my car in on time and out in a timely manner More

by tinawalker1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your recent visit. We are delighted to hear about your positive experience with our professional and timely service. We appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 05, 2024

It’s important to communicate with your customers and that doesn’t always happen here.. More

by smeans74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. At James Wood Chevrolet Buick GMC Decatur, we value open communication with our customers. If there are any concerns you would like to discuss further, please feel free to reach out to us. We appreciate your review. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 02, 2024

The service person at the receiving was very helpful an kind. The service was on point. More

by pcollazo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur and for taking the time to leave a 5-star review! We're thrilled to hear that our service team provided helpful and on-point service during your visit. We look forward to assisting you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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