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James Wood Motors, Inc. - Service Center
Decatur, TX
950 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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950 Reviews of James Wood Motors, Inc. - Service Center
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September 03, 2024
My first time , great experience very nice staff , kept my truck clean , kept me updated on repairs , clean dealership ! Will come back for sure ! my truck clean , kept me updated on repairs , clean dealership ! Will come back for sure ! More
by joshmac2011
Verified CustomerEmployees Worked With
August 31, 2024
The service dept told me my vehicle would be out the same day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it was not going to be ready. I had to leave it over night. They called the next morning to tell me it was ready. Went to pick it up & I had to wait over 30 minutes in the waiting room. They forgot about me. I went back to the service advisor and asked where my vehicle was. He said they must have forgot about it. Poor service. I will never go there again. I'll drive farther to another dealership next time More
by chris-bfd
Employees Worked With
August 30, 2024
Have had nothing but a positive experience with vehicle maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the mai maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the maintenance area and show you the issue and what is needed to fix it. More
by david5811
August 30, 2024
I've been buying from James Wood Motors for 40 years . Service is top notched. I won't go anywhere ekse. Super friendly and helpful Service is top notched. I won't go anywhere ekse. Super friendly and helpful More
by cdn6485
Employees Worked With
August 29, 2024
The same awesome service that I’ve come to expect from the family dealership. Thanks the family dealership. Thanks More
by scottrowe1712
Employees Worked With
August 29, 2024
Great service Shawn was curtious prompt felt well taken care of .Definately a great dealer to recommend . care of .Definately a great dealer to recommend . More
by marilynp0
Employees Worked With
August 28, 2024
Awesome throughout the process. From Chris, my salesman to Zack . I want to mention the parts department as well. The whole Dealership as well. From Chris, my salesman to Zack . I want to mention the parts department as well. The whole Dealership as well. More
by martyvaldez1959
Employees Worked With
Chris
August 28, 2024
Got me in on time. Explained everything and got job completed upon a reasonable time. Explained everything and got job completed upon a reasonable time. More
by geneohouse
August 28, 2024
I have recommended James Wood Motors to everyone I know. They are trustworthy and dependable. Whether you need to purchase a vehicle or have maintenance or repairs, they are the only dealership to visit! They are trustworthy and dependable. Whether you need to purchase a vehicle or have maintenance or repairs, they are the only dealership to visit! More
by vlburden
Employees Worked With
August 28, 2024
Bryan and the service department are 5 stars. The only thing that bothered me was having an appointment at 8:00, and not getting worked on until around 10. It was still a pleasant experience a The only thing that bothered me was having an appointment at 8:00, and not getting worked on until around 10. It was still a pleasant experience and was done in one day. More
by BUNDY_JOHN
Employees Worked With
