Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
950 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
950 Reviews of James Wood Motors, Inc. - Service Center
Sort by
September 21, 2024
I had a very bad service experience at this dealership. I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived on Thursday, having called ahead and made a service appointment for Friday afternoon. I'm only here for the weekend. I dropped off the truck, and I thought everything was fine after I picked it up a couple of hours later. But that evening, as I scrolled through the menus I noticed that the fuel filter was at 6% - where it was when I dropped it off. I looked at the invoice, and they charged me for it. I don't know if they did it and forgot to re-set the service indicator or if they charged me and didn't do it. I have a diesel, and my dealer at home tops off my DEF every time I take it in for service. They did not do that. Of course, by the time I noticed all of this they were closed on Friday. I tried to call the dealer to day to talk to any manager, because I leave to drive home on Monday and I wanted to at least let them know. The lady who answered the phone was nice, but there was no one to talk to me, and no one called me back by the time they closed. Basically, I think they took me for granted and didn't care at all because they figured I was from out of state and it didn't matter. If I were you, I'd avoid this dealer. My experience speaks poorly of them. I think that they are big enough that they don't really care about their customers. More
by apr
Employees Worked With
I don't know their names. They hustled me through and paid no attention.
September 21, 2024
Timely and courteous service . Waiting area was clean and comfortable. Service advisor answered all my question. Waiting area was clean and comfortable. Service advisor answered all my question. More
by jeffhester
Verified CustomerSeptember 20, 2024
The best service anywhere! I would not go anywhere else since using James Wood Service and vehicles since 1988. Shawn Hooe is the best, and has become a friend who serves me w I would not go anywhere else since using James Wood Service and vehicles since 1988. Shawn Hooe is the best, and has become a friend who serves me well. More
by CBROWN1945
September 20, 2024
Very focus on doing what they are set to do. No customer focus, just business objectives! No customer focus, just business objectives! More
by ferjb
Employees Worked With
September 19, 2024
Everyone was super helpful when purchasing my new Acadia. From Jeff helping with all the scheduling of shipped to the finance guy everything worked smoothly and efficiently. From Jeff helping with all the scheduling of shipped to the finance guy everything worked smoothly and efficiently. More
by sadiecason
Employees Worked With
September 18, 2024
Very knowledgeable and courteous. Enjoyed working with Bryan Stanley. Work was done on time and efficiently Enjoyed working with Bryan Stanley. Work was done on time and efficiently More
by JAMES.NEWKIRK1
Employees Worked With
September 18, 2024
The loan process was amazing. The down side is my brand new car radio is not working properly. Took it in but I was told they can’t fix it. They know there is a problem but no The down side is my brand new car radio is not working properly. Took it in but I was told they can’t fix it. They know there is a problem but no fix from chev yet. More
by terrichitty
Employees Worked With
September 15, 2024
It took 12 days to get a quote before repairs could begin. This is unacceptable. begin. This is unacceptable. More
by GERICK
Employees Worked With
September 14, 2024
Sam did an excellent job in showing State Farm that our vehicle was truly a total loss rather than fix something that shouldn’t be back on the road. vehicle was truly a total loss rather than fix something that shouldn’t be back on the road. More
by BRENTE0301
Employees Worked With
September 14, 2024
Great service for this visit. The service advisor greeted me and immediately noticed a large screw in my tire. Before he moved my vehicle, he brought it to my attention so the The service advisor greeted me and immediately noticed a large screw in my tire. Before he moved my vehicle, he brought it to my attention so there would be no doubt that it happened while I was driving. More
by mcbea32
Employees Worked With
