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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
956 Reviews

956 Reviews of James Wood Motors, Inc. - Service Center

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December 25, 2024

Very good rapport. Very personable. I took vehicle in for repair of an engine service light warning issue. Problem repaired in reasonable time. Great service. More

by GWESTFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We truly appreciate your kind words about the rapport and service you experienced at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that we could address your engine service light issue in a timely manner. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 24, 2024

Helpful competent people. Knew answers to questions without having to ask others. Went beyond expectations just for us it seemed More

by QUALITYBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We truly appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you found our staff knowledgeable and exceeding your expectations. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 24, 2024

Same outstanding service in and out that I have come to expect at this dealership. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am happy to hear that you received the outstanding service you expect at James Wood Chevrolet Buick GMC Decatur. We appreciate your loyalty and look forward to welcoming you back for your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 22, 2024

Great service, great service writers, timely repairs as promised. Made an appointment, service completed on time. More

by dsneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I am happy to hear that you received great service and timely repairs at James Wood Chevrolet Buick GMC Decatur. Our team works hard to ensure everything is completed on time, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 21, 2024

Great job by Shawn Hooe handling the repairs and the technicians that completed the work. More

by DOMAINDIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Shawn and our technicians provided great service for your repairs at James Wood Chevrolet Buick GMC Decatur. Your positive feedback means a lot to us. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 21, 2024

It is sad that the days of service has decreased to doing the minimum to get by. American car companies use to return your car cleaned inside and out with all fluid items filled including gas. Some foreign v More

by BILL113068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your thoughts with us. We appreciate your feedback regarding the service experience at James Wood Chevrolet Buick GMC Decatur. We understand that high-quality service is important, and we aim to meet our customers' expectations. Please feel free to reach out to us if you would like to discuss your experience further. Your input helps us improve and better serve our customers in the future. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 21, 2024

The best service center and staff! They always take care of me efficiently & with professionalism. I appreciate Shawn & everyone there. More

by DLEATHERMAN614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about James Wood Chevrolet Buick GMC Decatur and our service team. Shawn and the rest of our staff are dedicated to providing efficient and professional service, and we're glad to hear you feel well taken care of. We look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 20, 2024

They did a wonderful job where they worked but left a 3x2,5 inch hole not repaired in the from bumper..... More

by Robert Marlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Robert. We appreciate your recognition of the job done; however, we understand your concern regarding the hole in the front bumper. Please reach out to me at James Wood Chevrolet Buick GMC Decatur so I can address this issue and ensure your satisfaction. We value your input and look forward to resolving this for you. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 18, 2024

Bryan communicated well and had my vehicle ready quickly. The service department makes car care easy!! More

by tmirelesgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Bryan provided excellent communication and had your vehicle ready quickly. At James Wood Chevrolet Buick GMC Decatur, we strive to make car care easy for all our customers. We look forward to seeing you again for your next service! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 17, 2024

I keep coming back. The service is great and done right on time every time. More

by SALLY297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you keep returning to James Wood Chevrolet Buick GMC Decatur for our timely and quality service. Your satisfaction means a lot to me, and I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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