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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
1,620 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 1,620 reviews

June 26, 2023

Always a great experience. Wonderful people and service. Have dealt with them for years and will continue to. More

by PENSTAPP2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jennifer in body shop
Jun 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the feedback! We are happy to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 25, 2023

They let you know on the progress of the work being done on your car. Very good dealership. More

by SONNY.GOODE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Sonny, thank you for sharing this great feedback with us. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

The best service department ever! Cannot beat this dealership. Goes above and beyond the call. More

by anna1965baby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Karen Pattison and Zach Rhine
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback, Anna! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

Extremely professional and nice, took the time and listen to all my questions and answered them all. More

by twilanelon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shaun Hoe in service
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

The only reason I bought my pickup truck with James Wood was due to two reasons First, recommend by a friend and Two, Tyler Mayfield’s commitment to service. Tyler Mayfiled went out of his ways to get exac More

by ottoreyes7763
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

Jun 27, 2023 -

ottoreyes7763 responded

Your very Welcome.

June 24, 2023

Zach has been my Service Manager for years. They are Always efficient and courteous. Good service. More

by LORO541
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review, Loro! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

We came in for a oil change and tire rotation. It was done quickly, the car wash was a hit. They didn't stock the oil we wanted so they purchased it at the local auto store. We will be back. More

by flavorsofthewest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who we worked with.
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

Employees always ready to help, keep you updated, and service of work is always good and on time. More

by sergioweser
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 23, 2023

Excellent service and very friendly. Top notch service and very timely I ll keep going back More

by DAVEBOB65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 23, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for putting your trust in James Wood Chevrolet Buick GMC Decatur! I pride ourselves in our service department’s ability to provide world class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 23, 2023

Karen is the hardest working, most outstanding customer service driven, and willingness to work with the customer. I will be going back to her for any other vehicle purchases! Highly recommended and ask fo More

by samvasquez1979
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
Jun 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for providing us with feedback regarding your recent visit, Sam! Our team works hard to keep our customers coming back to James Wood Chevrolet Buick GMC Decatur and it’s great to hear of your continued business. Karen is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have her on our team. I appreciate all of your kind words and thank you for returning to our dealership. I look forward to seeing you soon and hope that you enjoy your new ride! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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