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James Wood AutoPark - Service Center

Denton, TX

4.7
2,919 Reviews

2,919 Reviews of James Wood AutoPark - Service Center

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December 13, 2023

Easy to make an appointment on line. Routine oil change and car wash. We had a little longer wait than normal but it was busy so was expected. Jared was informative in letting us know wh More

by JLH8759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

James Wood AutoPark responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

This is the 3 rd time I’ve done this review. I rated it as good More

by HOWELLM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Dec 14, 2023 -

James Wood AutoPark responded

Thank you so much for the 5-star feedback! It was a pleasure working with you and we hope to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

December 12, 2023

Very helpful, very prompt very pleased with the service. Courteous enjoyed the car wash too More

by SOJO4743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

James Wood AutoPark responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at James Wood AutoPark! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The James Wood AutoPark Team

December 12, 2023

I was happy to be in/out for an oil change without an appointment. Scheduler said not necessary. I was greeted and taken care in a professional manner. Thank you. More

by NC1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood AutoPark. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood AutoPark Team

December 12, 2023

scheduled a detail with service dept. and was informed that the job was completed. when I arrived, they had not even started the detail job. Great sales team but terrible service dept. More

by brian.w.daniells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Abel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

James Wood AutoPark responded

Brian, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, James Wood AutoPark Management | 940-591-9663

December 12, 2023

Tim needs to find a new Taxidermy shop. . Mike should turn his desk towards the service drive so he can see what is going on. More

by ARLENE.NASH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Stolp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide this feedback, Arlene. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The James Wood AutoPark Team

December 12, 2023

Great service and fast, I would recommend everyone to come to James Woods Autopark. 5 star service More

by smith101677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The James Wood AutoPark Team

December 11, 2023

The repair work on my vehicle was done in a timely manner. Although there was a problem with the repair, it was addressed promptly, and they brought my vehicle to me. More

by grayco345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

December 11, 2023

They promised to fill out my tank and they didn't and took almost 2 hours to have it detailed. More

by perezroofingcontractor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person that sold me the truck is not even on there
Dec 13, 2023 -

James Wood AutoPark responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, James Wood AutoPark Management | 940-591-9663

December 11, 2023

Easy to schedule a service appointment with expert and friendly staff to take care of all our vehicle needs! More

by DIDIQUILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, James Wood AutoPark Management | 940-591-9663

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