Edwin Chan

I brought my tahoe in because i was having an issue with my front windshield washer was not functioning. During the check in video that the technician sent you can hear him comment that the windshield washe my front windshield washer was not functioning. During the check in video that the technician sent you can hear him comment that the windshield washer fluid reservoir is full. The tech said the washer pump needed to be replaced. Leaving the appointment i tried the front wipers and they worked. 5 minutes down the road and I start getting windshield washer reservoir is empty. It seemed small but if your servicing something that is full why not refill it once the repair is completed. The next morning I went to fill the reservoir and there wasn't even a cap on the washer fluid reservoir. I immediately called Edwin and he said to bring it back. Upon my return Edwin was extremely apologetic took the vehicle, immediately got the reservoir filled and a new cap placed to close it. Upon leaving that visit, I checked that the front and rear washer fluid was working correctly. The front washer yes, the rear washer it sounded like there was liquid pouring down the inside of the vehicle. I returned back to the service dept (3rd visit for the washer). Edwin immediately came out and took the vehicle back to the tech again for repairs. When they replaced the pump initially it disconnected the rear washer fluid dispensing. I'm completely satisfied with Edwin. He did everything he should/could and went above and beyond. My reluctance is with the quality of service from the technicians. I sat there for 3 hours on my initial visit, there should be a standard of quality that comes with charges that are being passed through. Award winning service doesn't miss the details. Unfortunately on this visit(s) the quality of service that your technician(s) displayed relative to the labor costs that were incurred certainly did not deliver. More

by cory Verified Customer Verified Customer

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I’ve worked with Edwin on my last few visits, and he’s consistently been great to work with. He’s fast, knowledgeable, and excellent at explaining what needs to be done and why. I appreciate that he takes consistently been great to work with. He’s fast, knowledgeable, and excellent at explaining what needs to be done and why. I appreciate that he takes the time to make sure I understand the work being recommended without making me feel pressured. After receiving some questionable advice elsewhere, I knew I could come back to him and trust his judgment. It’s a relief to have a service advisor I can rely on, and I’ll continue coming back for future service! More

by DIANEBECKER Verified Customer Verified Customer

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The service was impeccable. I would recommend this dealership to family and friends. Keep up the excellent service. I would recommend this dealership to family and friends. Keep up the excellent service. More

by MIKEYLW1973 Verified Customer Verified Customer

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I’ve been very pleased with my experience at Tom Clark. When issues came up with my truck, the dealership was honest, honorable, and committed to making things right. A special thanks to my service represe When issues came up with my truck, the dealership was honest, honorable, and committed to making things right. A special thanks to my service representative, Edwin Chan, who was extremely helpful, professional, and responsive throughout the process. It’s easy to judge a dealership when everything goes smoothly, but I believe the real test is how they respond when there’s a problem. The team at Tom Clark went above and beyond to make things right, and Edwin’s assistance throughout the process was greatly appreciated. They have definitely earned my trust and future business. More

by robert@rgshaw.net Verified Customer Verified Customer

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Una experiencia excelente el idioma no fue problema y todo el equipo sin excepción fue muy amable. Mis futuros servicios lo haré con ustedes. Agradecido por su atención todo el equipo sin excepción fue muy amable. Mis futuros servicios lo haré con ustedes. Agradecido por su atención More

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Convenient location. Easy to schedule appointment. Nice waiting area. Service took a long time, even with an appointment. Easy to schedule appointment. Nice waiting area. Service took a long time, even with an appointment. More

by ROBERTDPHELAN Verified Customer Verified Customer

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After having an accident it was good to have the team at the Tom Clark body shop to take care of me! From the start the really took care of everything! Randy was on to of everything, keeping me informed thr the Tom Clark body shop to take care of me! From the start the really took care of everything! Randy was on to of everything, keeping me informed throughout the whole process! And the car looks like new! In a bad time, it’s good to have a team like them! More

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This dealership has significantly more service than other dealers have provided. I purchased 4 vehicles in the past 8 years with another dealer but recently the service was not good after they lost one of dealers have provided. I purchased 4 vehicles in the past 8 years with another dealer but recently the service was not good after they lost one of their advisors. Edwin at Tom Clark has been most helpful and I appreciate the great service. I will buy future vehicles from the Tom Clark dealership because of the great service. More

by FINANCIALSHOP Verified Customer Verified Customer

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Visit was for Oil Change and tire rotation. Also had some electrical diagnosis done to see if we could identify charging issues. Also had some electrical diagnosis done to see if we could identify charging issues. More

by BGEORGEN160 Verified Customer Verified Customer

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Edwin was excellent. Got my vehicle in and out based on my timing needs, everything is fixed and my truck was clean on top of that. Thanks! Got my vehicle in and out based on my timing needs, everything is fixed and my truck was clean on top of that. Thanks! More

by LTLABATE Verified Customer Verified Customer

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