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James Wood AutoPark - Service Center

Denton, TX

4.7
2,562 Reviews

2,562 Reviews of James Wood AutoPark - Service Center

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December 01, 2023

In and out quickly, friendly, and helpful. Comfortable waiting area and quality service. Will be back for servicing my Buick More

by M.KLEID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

I always receive excellent service, quick and efficient. The mechanics work on my vehicle with respect which is very important to me. Thank you More

by DONNALIPSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Donna, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Fastest dealership oil change/tire rotation and recall inspection I have ever experienced. Now that I know, I will expect the same service every time😊 More

by CHOWNINGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. We look forward to seeing you at your next service appointment. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

They did the job I asked for and although it was a long wait due to checking a recall item, didn’t have any issues. The waiting area has plenty of food and drink items and the free wi-fi made the wait more More

by JKB7304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

We appreciate you taking the time to share this review with us. I am pleased that our staff was able to provide you with a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Thank you for repairing my vehicles. They look like new again. Highly recommend your team to anyone More

by flyinw2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

You tried to charge me for warranty work. Verified that this was covered work via GM, as well as other dealerships. I bought this truck from you in 2020 and it'll be the last. Lost revenue ov More

by jameswoodisgarbage
Recommend Dealer
No
Employees Worked With
Samantha Oliphant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

James Wood AutoPark responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Attentive and courteous guy helped me with my issues. Appreciated his help and gave me peace of mind. More

by JEANNENE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Thank you for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Always top notch work. Edwin in service did an excellent job! Thank you very much! More

by TAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Thanks for your outstanding review! I'm very happy to hear that Edwin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

your Service writers need to communicate with the customer as to the progress of the repair or repairs that are being done. Especially when the vehicle is kept overnight> When they don't communicate, More

by james.milton78550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Dec 04, 2023 -

James Wood AutoPark responded

James, thank you for providing this feedback about your experience at James Wood Chevrolet Denton. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

November 30, 2023

My lug nut lock had been lost and the service department found one for me and they fixed the sensors on my truck. Great Job! More

by BWINTERRINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team

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